[Resolved] Nokia Customer Care Of India — Re:- Replacement of Nokia N81 set Colour Blue Sr.No-[protected] | |
To The Senior Manager (Customer Care) Sir, Re:- Replacement of Nokia N81 set Colour Blue Sr.No-[protected] This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the keys nad was not able to use the navigation keys as well as the number keys, took it to nokia care they fixed the problem and said it would not occur again.Later it started dialling numbers on its own once the slider was operated again it was taken to the nokia care and they fixed it again, now this is the third time it developed a snag in the camera and the image fades when the flash is ON now they have kept it with them to rectify that.The demo games are also not working and is giving problems there in. I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is 0558083.It has been currently given to the Nokia Care at 30/28, East Patel Nagar, N.Delhi and the Job Sheet no is APAINY[protected]. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted. In anticipation of your prompt response, Thanking you, Yours faithfully, Kumar Gaurav [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 46 Comments | |
Comments
I have be using 6500c phone for last few month its the worst nokia battery i have ever seen. It remain in charge for minimum 13hrs but still its not full charge and sometimes remain totally uncharge. So i request nokia company either to replace my battery or solve my problem ur way. Plz remember ur company's reputation depend on it. If my problem is not solve m i'll never belive in nokia which i once belived to be the best company in the world.
Reply
sir,
i have bought a nokia N73(purchase date 8 april 2009) from MANSI COMMUNICATION multi brand mobile shop mobile no.[protected] address panchpir chawdi, maliwada, Ahmednagar maharashtra but after Eight days it has some problem of speaker. then I gave it to your care centre ( Nagpal mobicare himalaya tower, savedi road, opp depak hospital ahmednagar )and said to give him a new mobile because i dont want this mobile they also said that your mobile will come as soon as.But i dont want this mobile so I request to you that please sand me a new mobile as soon as possible. It's IMEI No. is [protected].
&my job sheet number is[protected]/090417/51 date 17 apr 2009
I DONT WANT THIS PICE BECAUSE IT HAS A PROBLEM AND I NOT WANT TO USE A REPERABLE MOBILE
thanking you
SANTOSH singh
mob. [protected]
i have bought a nokia N73(purchase date 8 april 2009) from MANSI COMMUNICATION multi brand mobile shop mobile no.[protected] address panchpir chawdi, maliwada, Ahmednagar maharashtra but after Eight days it has some problem of speaker. then I gave it to your care centre ( Nagpal mobicare himalaya tower, savedi road, opp depak hospital ahmednagar )and said to give him a new mobile because i dont want this mobile they also said that your mobile will come as soon as.But i dont want this mobile so I request to you that please sand me a new mobile as soon as possible. It's IMEI No. is [protected].
&my job sheet number is[protected]/090417/51 date 17 apr 2009
I DONT WANT THIS PICE BECAUSE IT HAS A PROBLEM AND I NOT WANT TO USE A REPERABLE MOBILE
thanking you
SANTOSH singh
mob. [protected]
I am going to share my very bad experience with Nokia services this time,
Bad journey begins with Buying of N78 in first week of November 08, I bought this handset from Priority dealer in gurgaon But it works fine just for 5 weeks after that upper speaker of the phone stops working on call and on music too, after that I went to Nearest Nokia Care on 2nd Jan 09 for drop it for repairing But my experiance follows there like :
They mentioned different problen in job sheet that i was not facing at all, like As per me upper speaker is not working but they mentioned something else.
Again few days back same issue observed in my handset and deposited in Nokia Care[protected]/090515/75,
IMEI : [protected] / N78,
I am very fade up with type of services and all my views/perceptions for Nokia has been changed. AND I DONT WANT SAME HANDSET.
regards,
Jitender Singh
#[protected]
Bad journey begins with Buying of N78 in first week of November 08, I bought this handset from Priority dealer in gurgaon But it works fine just for 5 weeks after that upper speaker of the phone stops working on call and on music too, after that I went to Nearest Nokia Care on 2nd Jan 09 for drop it for repairing But my experiance follows there like :
They mentioned different problen in job sheet that i was not facing at all, like As per me upper speaker is not working but they mentioned something else.
Again few days back same issue observed in my handset and deposited in Nokia Care[protected]/090515/75,
IMEI : [protected] / N78,
I am very fade up with type of services and all my views/perceptions for Nokia has been changed. AND I DONT WANT SAME HANDSET.
regards,
Jitender Singh
#[protected]
Dear Sir,
I have one NOKIA 7610 IMEI NO:[protected].
I am using BSNL Post Paid GSM connection of Bihar BSNL.
When I reaches in roaming areas my phone automatically switch off & a message comes in
my mobile that "PHONE START UP FAIL CONTACT THE RETAILER".
My SIM is working in other Nokia sets satisfactorily.
Kindly let me know what I have to do so that my 7610 set works satisfactorily in roaming area also.
Akhilesh Chandra
Kishanganj
[protected]
I have one NOKIA 7610 IMEI NO:[protected].
I am using BSNL Post Paid GSM connection of Bihar BSNL.
When I reaches in roaming areas my phone automatically switch off & a message comes in
my mobile that "PHONE START UP FAIL CONTACT THE RETAILER".
My SIM is working in other Nokia sets satisfactorily.
Kindly let me know what I have to do so that my 7610 set works satisfactorily in roaming area also.
Akhilesh Chandra
Kishanganj
[protected]
Dear Sir,
I have one NOKIA 7610 IMEI NO:[protected].
I am using BSNL Post Paid GSM connection of Bihar BSNL.
When I reaches in roaming areas my phone automatically switch off & a message comes in
my mobile that "PHONE START UP FAIL CONTACT THE RETAILER".
My SIM is working in other Nokia sets satisfactorily.
Kindly let me know what I have to do so that my 7610 set works satisfactorily in roaming area also.
Akhilesh Chandra
Kishanganj
[protected]
I have one NOKIA 7610 IMEI NO:[protected].
I am using BSNL Post Paid GSM connection of Bihar BSNL.
When I reaches in roaming areas my phone automatically switch off & a message comes in
my mobile that "PHONE START UP FAIL CONTACT THE RETAILER".
My SIM is working in other Nokia sets satisfactorily.
Kindly let me know what I have to do so that my 7610 set works satisfactorily in roaming area also.
Akhilesh Chandra
Kishanganj
[protected]
NOKIA N81 Mobile set — Faulty/Defective handset
I am a governtment employee. I had bought a N81 Nokia Mobile Handset from Dwarka, New Delhi on October 30, 2008. The IME of the handset is [protected].It is still in the WARRANTY PERIOD.1. The handset was defective friom its inception, ie the day I bought it. The camera of the handset is not working properly. The flash mode is almost non-functional.The photographs can be clicked only in night mode. I went to the NOKIA CARE CENTRE at Sector-4, DWARKA, Newdelhi. But to my dismay, the staff was totally non-cooperative. Instead of writing the actual complaint on the Service sheet, they wrote the standard complaint ( which they write for all customers, whatever the complaint might be.)They never bothered to check the mobile.
2.Moreover, when I went to the seniormost official at the centre, he refused to accept that the camera was faulty. He said that the company produces such products only.
3.On the top of it, they even broke my handset and when I enquired, they said that it was already broken.
4. I had paid money for the change of keypad.But, they replaced my keypad with a defective one which they changed to the previous one only after a lot of altercation.
I request the company to either rectify the default or change the handset.
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N81 set Colour Blue Sr.No-[protected]
This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the keys nad was not able to use the navigation keys took it to nokia care they fixed the problem and said it would not occur again.And also there is problem with my display the words are overlapping .
I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is RM - 223. we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully
Shrutik
[protected]
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N81 set Colour Blue Sr.No-[protected]
This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the keys nad was not able to use the navigation keys took it to nokia care they fixed the problem and said it would not occur again.And also there is problem with my display the words are overlapping .
I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is RM - 223. we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully
Shrutik
[protected]
Nokia-N81 — Damaged during repairing in Nokia Care
helloi gave my nokia n -81 phone for repairing in Nokia Care Gurgaon Branch Sector 18.One key was not working when i gave it o Nokia care for repairing .My phone is under Warranty.Now when they returned, my cell has been completely lost, its not working atall propoerly.n Most of all, they have broken one part at the place of memory card where we keep.Its really so disgusting.
i am complaininh you to get some good for me, otherwise it made me so disturbed.
if you dont do anything within this week, i will claim to the court against Nokia Care .My father is a Lawyer.
plz reply me ...My phone number is [protected]
Nokia N-81 — Damaged during repairing in Nokia Care
helloi gave my nokia n -81 phone for repairing in Nokia Care Gurgaon Branch Sector 18.One key was not working when i gave it o Nokia care for repairing .My phone is under Warranty.Now when they returned, my cell has been completely lost, its not working atall propoerly.n Most of all, they have broken one part at the place of memory card where we keep.Its really so disgusting.
i am complaining you to get some good for me, otherwise it made me so disturbed.
if you dont do anything within this week, i will claim to the court against Nokia Care .My father is a Lawyer.
plz reply me ...My phone number is [protected]
Hi,
I Shubham Mahajan bought Nokia n81 having IMEI no. [protected] three months back, After two weeks of buying the handset, the Camera stops working then i submitted the handset to the Nokia care centre, they delivered the handset to me after one month. Then after two weeks, the display got blank and keypad also stops working and then the handset delivered to me on 11.07.2009. And After that now the new problems arises in my handset some of them are- Auto off & Shortcut keypad lock not working and i have submitted the handset again to the Nokia care centre(Simran Electronics-65, Nehru Nagar, Agra) on 13.07.2009 .
Let me also tell you one funny thing that there are more days from the day of buying in which my mobile was in nokia care centre rather than in my Hand.
i am kindly requesting you to please replace my hand set because i can't tolerate this Handset anymore.
i am also sending my latest jobsheet no. to u which is[protected]/090702/84.
you can contact me on [protected].
reply fast.
I Shubham Mahajan bought Nokia n81 having IMEI no. [protected] three months back, After two weeks of buying the handset, the Camera stops working then i submitted the handset to the Nokia care centre, they delivered the handset to me after one month. Then after two weeks, the display got blank and keypad also stops working and then the handset delivered to me on 11.07.2009. And After that now the new problems arises in my handset some of them are- Auto off & Shortcut keypad lock not working and i have submitted the handset again to the Nokia care centre(Simran Electronics-65, Nehru Nagar, Agra) on 13.07.2009 .
Let me also tell you one funny thing that there are more days from the day of buying in which my mobile was in nokia care centre rather than in my Hand.
i am kindly requesting you to please replace my hand set because i can't tolerate this Handset anymore.
i am also sending my latest jobsheet no. to u which is[protected]/090702/84.
you can contact me on [protected].
reply fast.
Replacement of Nokia N81 set Colour Blue Sr.No-[protected]
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N81 set Colour Blue Sr.No-351935/03/085303/2
This is with regret i have to inform you that i have been using NOKIA handsets since 2002 but now i purchased a NOKIA N81 from NOKIA priorty dealer & my set has developed problems after two months of purchasing. The Product code is 0577565.Its screen got damaged internally without anything happened to this, when i visited NOKIA Care, Lajpat Nagar, N.Delhi then i have been told that this is due to pressure but it was in my jeans pocket & if its because of pressure then its outerscreen should have any single mark on the surface but it doesn't have any single mark & still if its because of little pressure then Nokia is not giving that quality which was there before 3-4 years back.So i request you to please see my handset & ensure yoursefl about the problem & please change the handsets as soon as possible Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
ARIF HUSSAIN
[protected]
To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N81 set Colour Blue Sr.No-351935/03/085303/2
This is with regret i have to inform you that i have been using NOKIA handsets since 2002 but now i purchased a NOKIA N81 from NOKIA priorty dealer & my set has developed problems after two months of purchasing. The Product code is 0577565.Its screen got damaged internally without anything happened to this, when i visited NOKIA Care, Lajpat Nagar, N.Delhi then i have been told that this is due to pressure but it was in my jeans pocket & if its because of pressure then its outerscreen should have any single mark on the surface but it doesn't have any single mark & still if its because of little pressure then Nokia is not giving that quality which was there before 3-4 years back.So i request you to please see my handset & ensure yoursefl about the problem & please change the handsets as soon as possible Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
ARIF HUSSAIN
[protected]
I'm a junior repairer.
Dear Sir,
I have purchased a nokia 1650 GSM mobile Phone from Mobile Expo, Shop NO.4, Ujjain Complex, Opposite Maurya Lock, New Dak Banglow Road Patna, Bihar Vide invoice No;- ME/08-09/8737 dt[protected]IMEI-[protected], BATT-Q085D22083559, CH-[protected]) for Rs 1780/=.The set is faulty as the red button and Lcd not functioning, also problem of charging(the setautomaticaly on and within a few minute autmetcaly off then it is no On, Red button not functioning from very begening from the date of purchase, during the charging it shows "NOT CHARGING". For this problem I have contacted Nokia CARE at Dakbanglow, Fraser Road Patna for rectification of faults but it bitter experiance to me about the behaviour of incharge of this NOKIA CARE. He is promissing more tan a month and said me come on tomorrow and day after tomorrow, one day he has told that the set is not repaiarable then iasked the incharge why you have not told me at the time of complaint in the mean he has snatched the complaint slip and tore the slip no.ASC NO.[protected] dt.01.07.09 andabusing me and bitting me also. It is horible that such a reputed company and behaviour of your pepole not matched if you have not settle the case within a week then I am free to take leagal action at patna high court aganist your behaviour and reputation.
Thanking in anticipation.
Nasir ali
I have purchased a nokia 1650 GSM mobile Phone from Mobile Expo, Shop NO.4, Ujjain Complex, Opposite Maurya Lock, New Dak Banglow Road Patna, Bihar Vide invoice No;- ME/08-09/8737 dt[protected]IMEI-[protected], BATT-Q085D22083559, CH-[protected]) for Rs 1780/=.The set is faulty as the red button and Lcd not functioning, also problem of charging(the setautomaticaly on and within a few minute autmetcaly off then it is no On, Red button not functioning from very begening from the date of purchase, during the charging it shows "NOT CHARGING". For this problem I have contacted Nokia CARE at Dakbanglow, Fraser Road Patna for rectification of faults but it bitter experiance to me about the behaviour of incharge of this NOKIA CARE. He is promissing more tan a month and said me come on tomorrow and day after tomorrow, one day he has told that the set is not repaiarable then iasked the incharge why you have not told me at the time of complaint in the mean he has snatched the complaint slip and tore the slip no.ASC NO.[protected] dt.01.07.09 andabusing me and bitting me also. It is horible that such a reputed company and behaviour of your pepole not matched if you have not settle the case within a week then I am free to take leagal action at patna high court aganist your behaviour and reputation.
Thanking in anticipation.
Nasir ali
My nokia mobile N81 is not working properly as it's speakers are not working properly.
my nokia 5130 is hanged within 7 day but dealer not responce
Nokia/N81 — SLIDER ALIGNMENT
Dear sir,I have purchased Nokia N 81 whose IMEI no is [protected] from Varun Mobile shoppe ,Napier Town Jabalpur (M.P) vide Retail Invoice No.1372 dated[protected] . When I faced the problem of slider ALLINGMENT in my set then I went to Nokia Care. They said this problem comes because of consumer use, and said that it will not be repaired. Why company is manufacturing such handsets where the problem arises.
So it is my personal request to you to take necessary action as quickly as possible.
Yours
DEVESH BHARGAVA
ADD:- 353/8 KACHNAR RESIDENCY NAPIER TOWN, JABALPUR (M.P) 482001
CONTACT NO. - [protected]
sir,
I am Ashish Chauhan purchased NOKIA 3110c ...in my mobile when i just make a call or when i just start using internet my mobile phone start switching off automatically ...
I went to customer care in agra, for 7 seven times but they are not able to solve my problem ... they just upload the software & that's it..
so i want to replace my nokia 3110c ..
Address
mig-a-74, shastri puram
sikandra,
agra..
phone no. [protected]...
I am Ashish Chauhan purchased NOKIA 3110c ...in my mobile when i just make a call or when i just start using internet my mobile phone start switching off automatically ...
I went to customer care in agra, for 7 seven times but they are not able to solve my problem ... they just upload the software & that's it..
so i want to replace my nokia 3110c ..
Address
mig-a-74, shastri puram
sikandra,
agra..
phone no. [protected]...
sir,
I am Ashish Chauhan & i brought NOKIA 3110 c .. on 18may 2009 . The problem in my set is that when i just make a call or start using internet my mobile start switching off automatically..i went to the customer care in agra they were also not able to solve my problem, they just upload the software & they returned my mobile, but again the problem start .. i went to the customer about 9 times & they are not able to solve my problem ... so i just want to replace my nokia 3110 c ...& i want a new one ...
So kindly change my NOKIA 3110c ..
Address
MIG-A-74 Shastri Puram,
sikandra,
agra .
ph.no. [protected]
I am Ashish Chauhan & i brought NOKIA 3110 c .. on 18may 2009 . The problem in my set is that when i just make a call or start using internet my mobile start switching off automatically..i went to the customer care in agra they were also not able to solve my problem, they just upload the software & they returned my mobile, but again the problem start .. i went to the customer about 9 times & they are not able to solve my problem ... so i just want to replace my nokia 3110 c ...& i want a new one ...
So kindly change my NOKIA 3110c ..
Address
MIG-A-74 Shastri Puram,
sikandra,
agra .
ph.no. [protected]
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