Nokia E 51 — Unable to repair the set

Mr.Nancy.J

To-day I talked to your nokia care centre & got same reply " It can not repaired you take it back". I am surprised to receive your reply that it is under the process of repair & substantiate delivery of phone on 31st August.
Once again you are requested to replace my phone or refund my money.

P K Kar
OCL INDIA LTD
Cuttack - 3
ORISSA
(M)[protected]
-----Original Message-----
From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Wednesday, August 26, 2009 4:20 PM
To: PK Kar
Subject: Nokia - Prasanna Kumar Kar – E51 Service Provision

Dear Mr. Kar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia E51. We understand that the incident of servicing your phone has been very inconvenient to you and we sincerely regret the delay in communicating the service status of the phone. As per the update received from our service team, we would like to inform you that the phone is in the process of being serviced. We request you to contact the Nokia Care Centre on 31st August, 2009, in order to substantiate the delivery of your phone.

We look forward to your continued patronage of Nokia products and services.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

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Kind regards,

Nancy. J
Nokia Care

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[THREAD ID:1-3MPP8DJ]

-----Original Message-----

From: [protected]@ocl.in
Sent: 25/08/2009 04:57:17 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:[protected]@ocl.in]
[Salutations:Mr.]
[First name:Prasanna Kumar]
[Last name:Kar]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:My Nokia]
[Contact subtopic:]
[Message:Mr.Barman

Reply awaited.

P K Kar

-----Original Message-----
From: PK Kar
Sent: Saturday, August 22, 2009 4:01 PM
To: '[protected]@nokia.com'
Subject: FW: Nokia - Prasanna Kumar Kar - E51 Post Service Quality

Mr.Barman

I am surprised for not getting any reply from you.

P K Kar

-----Original Message-----
From: PK Kar
Sent: Thursday, August 20, 2009 3:12 PM
To: [protected]@nokia.com
Subject: FW: Nokia - Prasanna Kumar Kar - E51 Post Service Quality

Mr.Barman

I am sorry to mention that no reply is received so far. Your nokia care centre has expressed inability to get it repaired & asking to take it back. So I have lost confidence on your nokia models as this is happening with me for second time. This is under warranty which may be replaced immediately without giving further trouble/mental tension to me. Hope you to sort out my problem at the earliest.

P K Kar

-----Original Message-----
From: PK Kar
Sent: Wednesday, August 12, 2009 5:50 PM
To: 'contactcentre.[protected]@nokia.com'
Subject: RE: Nokia - Prasanna Kumar Kar - E51 Post Service Quality

Mr.Barman

Desired informations are given below.

Job sheet no.581
Date when the phone was submitted - 17/07/2009.
Alternate contact No. [protected]

Regards

P K Kar

-----Original Message-----
From: contactcentre.[protected]@nokia.com [mailto:contactcentre.[protected]@nokia.com]
Sent: Wednesday, August 12, 2009 5:17 PM
To: PK Kar
Subject: Nokia - Prasanna Kumar Kar - E51 Post Service Quality

Dear Mr. Kar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to post service quality of Nokia E51. We regret the inconvenience caused due to the delay in the service of the phone. Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:

Latest Job slip/repair number
Date when the phone was submitted
Your alternate cont]

[Phone model:E60]
[Mobile:[protected]]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]