[Resolved]  Nokia E 63 — No Outgoing sound

I had purchased the E 63 Nokia from a dealer in Colaba, M/S POPY located at Sheila Mahal Cooperative Housing Society, Shop No. 3, 1st Pasta Lane, Colaba,Mumbai 400005.Invoice No. 7606 dated 12th December 2009.IMEI No. [protected]. After inserting the sim card I had gone on a trip and wanted to use the handset but unfortunately the outgoing sound from the set was not audible to any of my caller. I was told by the dealer that the handset had a problem and to take it to the NOKIA sercice centre located at Princess street and they would help me out. I gave my phone to the service centre and was told that they would send it to New Delhi and I would get the same in 10 days duly repaired. Today I was told my handset was ready and when I got it back the phone did not work agaain. The gentlemen at the counter had all sorts of excuses and was trying to palm of the set with aan excuse that as my battery was not charged the phone sound was not clear. I had to raise my voice at the gentlemen as he was trying to con me. I having been using a NOKIA phone for years and this is the first time I have had problems. I refuse to accept a repaired phone now and would request that the handset be replaced by a brand new set as I am still covered undewr warranty. Incidentally the handset as all kinds of scratches on it and looks as if it an old phone.Kindly look into the matter and let meknow ASAP.