[Resolved]  Nokia E - 63 — COMPANY -DEALER NOT DELIVERING THE REPLACEMENT

Address:

Gandhinagar, Gujarat

RUDRA PATEL
G-1 TYPE
BLOCK NO-49/4
SECTOR-23
GANDHINAGAR
[protected]

SUBJECT:-

1. Company has accepted that the hand set is faulty and shall be replaced.
2. Each and every party and person agrees to replace the hand set but no one is delivering it on one or other excuse.
3. Company is accepting the replacement of the handset
Sir
Purchased the mobile on date 24/10/2010 at 20.00 hr from Capaital mobile store from Gandhinagar.
The next day on taking the photo it is found that on using the camera the phone gets hanged. And only one photo can be taken after sever minutes. The problem was told to the retailer. He promptly sent us to Nokia care at Gandhinagar. The Nokia care-Mr Mayur - did some soft ware installation and on failing which asked the retailer on phone to replace the handset. I handed over cell phone to the retailer on 26/10/2010. Retailer only marked that the cell phone is to be replaced on the back of the original bill.
Afterwards I mailed the Nokia India Pvt ltd and customer care at Gandhinagar stating the facts and all the relevant details.
Since then 25 days have passed but hand set is not replaced.
Retailer gave me the number of some officer of the company Mr Gaurav Jain-cell no [protected]. I talked to him on phone and explained the fault of the instrument and what customer care of the Gandhinagar had said to retailer for replacement.
He did assure me that replacement handset will be delivered to me on Friday or Saturday i.e. on date 19/11/2010 or 20/11/2010. But now i have lost the patience. And hence i lodge the complaint.
While I was lodging the complaint on date 18/11/2010 the Customer Care from Gandhinagar called me. Mr Mayur called from no[protected] of customer care at 16.23 hr and told me that within ten minutes he is reverting back - and he is doing something to give me the replacement at this very moment i.e at 16.23 hr. He is the same person who told retailer to replace the hand set at the first instance.
Yes, he phoned me back at 16.30 and told me that latest by Saturday the replacement handset will be delivered to me. Surely a company policy to corroborate the boss!
The issue is "not getting the replacement cell phone hand set within reasonable time" even after company is accepting the replacement of handset claim.
Company has accepted that the hand set is faulty and shall be replaced and will be replaced. Each and every party and person agrees to replace the hand-set, but no one is delivering it on one or other excuse.

today again I contacted Nokia office at Ahmedabad on phone no[protected] and talked to mr Ghulam.
He also assured me to deleiver the rep[lacement phone on saturday i.e.20/11/2010 and even ask me in tacit terms that I contact the dealer some one named Hitesh with cell no [protected]. I flatly refused as company was shading off its responsibility as it is their product and their service centre. I was told in tacit terms terms to wait.

IMEI NO IS -[protected]

HOPE THIS SHALL SETTLE THE CALIM