Nokia E - 75 — Nokia E-75

Nokia — Sold Defective Handset, checting to customer

Hi Nokia Care People
It has been limit from your side now, means Services are just pathetic, I have given my DEFECTIVE 6300 handset to
one o[censored]r service centre at green park on 7th oct n return date was 10th oct,
but but but I regret to say the services are so low grade n most of all people are not at all responsive,
No Body is reverting back where my handset gone?????????
On questioning at ur Green Park Serv Station, they say we dunno the status, ur set has been sent to noida,
n we dunno hw much time it ll take there?????
Means is this the reply from NOKIA, worthless just,
I have already requested for replacement of my handset, thats wat i wan,
I have been given a defective handset with handsfree jack problem n a complimentary line in camera,
its to the quality of NOKIA,
Now kindly act at your end ASAP as I ve to go out of india on 15th oct & I cant do without my mobile at all.
Model: Nokia 6300
IMEI No: [protected]
Job Sheet No: JSS [protected] on 07th October at Green Park Nokia Service Centre.
PS: this is for ur info that the nos given on job sheet i.e.[protected], [protected], [protected] dont answer at all. this is customer first for you naa.
An early response will be highly appreciated.
Bhawna Sharma
[protected]
bhawna.[protected]@live.com
bhawnasharma.[protected]@gmail.com

NOKIA/5070 — HANDSET NOT SWITCHED ON

HANDSET NOT SWITCHED ON DUE TO ELECTRONIC PROBLEM, Handset is under warranty & sent to Bright point, But they have rejected the repairing by giving thr reason of Tampering under JOB No:DL1360030.But i never given handset for repairing outside.Complaint is launched in Phone Mart Shop at given below address: Shop No:4-5-6, Shri Nivash Complex, Nr. I.C.Gnadhi School, Sumul Dairy road Surat on dated 08/Oct-2008.
Handset IMEI No: [protected].

I have given this handset to this shop only .
You are requested to take necessary against this shop, Otherwise I will do case on Nokia Company.

My contact details is Given below: Mobile No: [protected].

Nokia E-75 — my network is weak

dear sir,
i have a problem in my nokia E-75.some time it's network is not working.i have given it in nokia care ahemedabad,near mansi tower,they are saying that there is no problem in my cell ,but i m facin this problem,now let me tell what i shoud do?i m fan of nokia,but this service has not given me satisfication.so sir my requet to u that pls solve my problem immidiately.

the company should take an action for this problem

Nokia E-75 — Sale of Defective Handset,Poor after Sales Service & Fraud in replacement of parts.

This mail is reference to poor services & product offered by Nokia to its customer.

Here I would like to once again highlight complete issue for your better understanding.

1.I am Territory Manager in one of the leading MNC of India & for business purpose I bought E-75.

2.In August 2009 I bought E-75 fm Mobile Store Bhopal worth Rs 25,000.(IMEI No : [protected]).

3.On 17th June 2010,display of my mobile suddenly went off,I approached to Nokia Care Centre at Jabalpur (Sapna Telecom) who said that there is some internal
damage happened in Display Screen & they have to Change it.I was bit surprise as without any external damage how cum my Display screen damaged internally.
They have also told me that breakage or damages are not covered under warranty period.

4.I am on senior profile & handling more then 150 employees of the company.Switching off mobile for one day means huge loss of business for me.Hence just to
avoide any further delay ,I approved them to change display of my mobile.Surprisingly they changed display in just 5 minutes & haven't shown me the damaged peice .
When I asked them to give me replaced part but they said that Nokia is not having policy to give replaced parts to the customers.
They charged 2502/- for that display change that too in warranty period.Just to infom you that all this happened without any Jobsheet & in your customer contact
history there are no records available for change of display on above IMEI number [protected],which I Confirmed with Nokia care at Bhopal.Please find the
receipt no. 4680 in the attached scanned document.

5.After that my mobile started creating problems & wasn't running smoothly,wen approached again to Nokia care they told me that it was b'coz of new part
replaced part & will run smoothly after some time.Ideally they have cheated me b'coz they have never ever replaced Display of my hndset & used my same display
by correcting small problem.For that they charged Rs 2502/-

6.On 6th July 2009,I was going to Sydney (Australia) on official trip & at Airport itself display of my mobile again Vanished.In the whole trip I couldn't remained
connected with my family & business associates in India.It was big business & emotional loss I faced during those 6 days just b'coz of NOKIA.I returned fm
Sydney on 11th & approached Nokia Care (Sapna Telecom).This time they told me there is some slider belt problem which is not available with them & will
need 5-7 days to repair above mobile.On 12th June 2009 (Exactly after 24days of display change) they have taken my mobile for repalcement of parts & generated
Job sheet No.[protected]/100712/26 with a 5-7 days commitment of handing over my mobile to me.(Copy is attached with Scan Docs)

7. After 7 days I made so many calls & visits to Nokia care for delivery of my Mobile but they said they haven't recieved parts yet.

8.On 19th july I also registered my Complaint on Nokia Customer Care No.[protected] which is
still not resolved.I was without my mobile for almost a month,after lots of follow ups & your help I got my mobile on 10th of August (after almost 29 days).They
again charged me Rs 1331 (attached is the copy of bill no.5070 dated 10/08/2010).At that time only my legal advisor suggested to raise this issue to consumer
forum but again I consoled my self as I was not having that free time.

9. On 21st Oct 2010 I went to Singapore on Official trip & during this trip again my display gone & again I was totally helpless,was not connected to my family &
business for almost 6days.Now I am in India & my E-75 handset is totally off.It is showing no display & also not getting on.There is huge loss of business I faced
in last few months just b'cpz of poor product & service quality of NOKIA.For me slogan of Nokia shud not be Connecting People,rather it should be
"Disconnecting & Disappointing People"

9.Today I again registered my complaint with Nokia call centre (Complaint Id 1/[protected]).If requried I can also provide you copy of my passport which
will prove my immigration to Sydney & Singapore during above stated dates.

Looking into all the business losses & mental harrasement which I faced in the last 3 months due to poor Product & Servises of Nokia ,I have decided to launch my complaint to Consumer forum.

My Overall Greivance which I have with Nokia are :-
A.Sale of Poor Quality Product that too in premium Price band of INR 25000.
B.Poor after sales service network.Leading brand like Nokia took 29 days to return my mobile that too after rigrous follow up.
C.Promoting Unethical business practices ,cheating there customers by charging for replacement of parts which ideally never replaced.
D.Causing losses & mental Harrasment to there customers by selling poor products & services.
E.Pathetic Customer Care & Call Centre services,never reply back to the customer on his grievances & also as per defined TAT.
F.Inefficient & untrained servicing staff not able to fix up problems in one go.


I am highly disappointed with the services of Nokia & I will never ever suggest anyone in my Company/Peer group to buy NOKIA in near future.When you are doing this
with high end user customers like me who bought mobile of Rs 25000/- then I am really afraid with the kind of service nokia provides to ur customer of middle segment.
Also to make consumers more aware about your such pathetic services I am planning to publish story of your all services & cheating in local newspapers along with all
supportings.

The product & services which Nokia promised & provided to me is totally breach of service contract & Hence I am forced to register this issue to Consumer Forum
for all the losses & mental harrasement I faced just b'coz of your product & services.

This mail was just to register my complaint formally to Nokia & concerned authorities who are responsible for my greivance.

Nokia — defective handset sold by nokia

R/Sir,

my elder brother purchase a nokia handset (e 5) on 17/2/2011 from hot spot mobile gallery at hisar ( haryana) and give it to me to use after one week it starts creating problem like hanging , re-starting , not setup of email and blinking . I submit this set to nokia care situated green square market hisar (marvelous). They got updated software four times in one month and handed over to me but problems were same .I again submitted it to nokia care same and they send it to nokia company after 18 days they handed over it to me but problems were same again . I submitted it again on 5th may 2011. They again send it to nokia company and nokia executive call me on 14 may and told me we will get ur problem solved by giving a new nokia e5 against ur set. But they h’nt send it yet. I become very very bother with nokia company
and I want my cash back as soon as possible

thanks & regards
gurdeep singh
[protected]@gmail.com
[protected]

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India