Nokia E51 — Customer Service at Nokia Care

I had given my handset to Crazy Infovision, the authorised nokia care store located at Golaghata, Near Ultadanga Kolkata on 04.06.2009 job sheet no. being[protected]/090604/89. It was having problem with outgoing audio not working. I was told that the handset''s mike needs to be replaced and was given an estimate of Rs.650 and was told that they going to contact me day after and will let me know the exact details.

But then after not hearing from them for next 5 days, I contacted them and was told that the handset is having liquid lock and estimated service cost will now be Rs.1000/ - appx. and they will inform me as soon as the handset is ready. But days passed and I didnt hear anything from them and thereafter I again called them back (with landline out of service, I was given a cellphone no. to contact them which if I was lucky enough, they used to respond) and at that time they said work is in progress and will be getting it soon.

But then it was fortnight now and not getting any feedback from them despite trying their nos which went unresponded, I looked for my job sheet status online at namscareonline.com where in I saw that my jobsheet has been closed with status showing repaired.

I then went to the store and there after waiting for around 35 minutes, I was given back the phone with answer that it cant be repaired. So after 15 long days of their this & that, I was returned back the phone with that answer.

Later on when I checked the phone at home, I saw several pictures clicked of their workshop using my phone. And to my utter dismay, I once again gave the phone today i.e 22.06.2009 at Girish Park Nokia Care Centre where I was told that the phone''sboard has been damaged and that it will cost me Rs.7000/- to get it repaired. I was told that the device has been manipulated with and when I told them that I has given the handset only to an authorised Nokia Care at Golaghata, they said that they doubt about the authenticity and said that the board has been extensively damaged.

Its awful to know that this kind of thing do also happen at such a reputed brand outlet better I had trusted with a roadside mechanic!
I would like them to pay me the compensation and apologise for the harassment and misdeeds committed by them.