[Resolved]  Nokia E61i — Misinformation about repair

Hi,
I am Vinod Nair, from New Delhi. My Nokia E61i, purchased a year and half ago, developed some problem of hanging and messaging errors, around 13th Apr. I went to Nokia Care ( Net Dot Solutions Pvt Ltd ) situated at Jail Road, New Delhi on 14th Apr. The service representative informed me that the handset requires a software updation and since the handset is liquid logged, there could be a " dead risk" chance. He also informed me that if I still agree to get it repaired, I may need to sign the job sheet, which I did on my will. It was informed that the entire process would take a couple of days and I can get the handset on 16th Apr. I checked with the centre on 17th Apr and it was informed to me that the handset would take a couple of days more to get repaired and that the service centre would call me upon job completion. When I did not receive any call from them till 21st Apr, I checked the website for the job sheet status. It was mentioned as "Closed-Repaired". I promptly went to Net Dot (Nokia Care )and asked for my handset. They took half an hour more and informed me that the handset is non-repairable. Upon questioning, the front desk told me that the handset has been purchased from overseas, therefore they cannot repair it. Upon arguing that the handset was purchased within India and that the website shows that the handset has been repaired, they took another 10 mins to inform that since the handset was liquid logged, there is a dead risk and therefore they chose not to repair it. This when I have already given approval to do so in the job sheet. Upon speaking to the centre incharge, who was rude and impolite, they agreed to give me a delivery note and told me that I am free to complain on this to nokia care. I was shocked to see the delivery note given to me in which the "date of repair" was 15th Apr and "date of delivery" is also shown as 15th Apr. Upon pointing out this, the front desk lady cut the date to 21st Apr and signed it there. It is really surprising and gave a very bad impression about the services offered by Nokia Care. The centre gave a complete misinformation about the entire process and kept the handset for more than a week to inform that it is non-repairable.My Job Sheet no. is[protected]/090414/16

I hope you would take into account this complaint and take remedial measures against this centre.

With regards
Vinod Nair
Mobile =+91-[protected]