[Resolved] Nokia E72 — UNSATISFACTORY PERFORMANCE AND PROBLEM WITH E72 PHONE IN 1 MONTH

mn_nagi

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Dear Sir/Madam,

I am Manikanthan Raman. I

Summary of problem:
Purchased on 5th FEB 2011
1. Camera problem ( phone getting hung when using camera). with in 3days of purchase.
sent to repair on 12th FEB 2011to delhi came back on 19th feb 2011.
2. Speaker problem on 25th and Head set problem. NOKIA CARE cant open phone, they have aggrement with NOkia. so had to wait untill 19MAR 2011.
3. Again sent to Delhi as told to some board problem. Received on 28 mar 2011. Phone working fine with head set of other phone but not working fine with the head set i received with mobile. At the same time my head set working fine with other phone.

Kindly help me

Illustration:

bought a NOKIA E72 Phone in the first week of FEB. On the third day i faced problem of my phone getting HANG when using CAMERA. Phone was shown to MOBILE STORE from where i bought the phone but they were not ready to support and asked to go to NOKIA CARE. NOKIA CARE accepted that it is a HARDWARE problem. I submitted my phone on 12th of FEB @ NOKIA CARE, FC Road, Pune Branch. I received the Phone on 19th of FEB. In the next week i again came across the problem that OTHER PARTY CANT LISTEN TO MY PHONE VOICE IF I USE HEAD PHONE BUT I CAN LISTEN TO HIS VOICE & I CAN LISTEN TO RADIO STATION BUT CANT CHANGE THE CHANNEL. ALSO, MY SPEAKER OF PHONE WAS HAVING DISTORTED SOUND WITH THE INCOMING CALL.When shown the phone to NOKIA CARE again they are telling that again need to send to DELHI.

It is very disturbing to me. After buying phone worth 18000 if i come across three problem in 1.5 months then i am asking for replacement.
I am asking for REPLACEMENT, but according to the NOKIA CARE it has to be sent to DELHI and they will only decide REPLACEMENT OR REPAIR. It is shame full for NOKIA.

I received phone yesterday now phone is working fine with other head set (other then i received with phone) but my head set which is not working with my phone is working fine with other phone.

it is very bad from NOKIA side

Now also there is difference between Nokia care and MOBILE STORE, JM ROAD PUNE. i m getting harrased

Regards,

Manikanthan Raman

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Aug 13, 2020

Complaint marked as Resolved

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Comments

santosh kumar sinha

from Mumbai, Maharashtra

Nokiae72 — incoming call voice problem

I had purchage a nokia mobile hand set modil no E72 there is a voice problem have given to nokia center they send to delhi abd after one month they return back and told that youe warenty is expired and i have taken my mobile on 20 jan

so plse look into the mater

regard

santosh sinha
Mob no [protected]

anshum.garg

from New Delhi, Delhi

nokia/E72 — PHONE NOT WORKING

I purchased Nokia e72 in the month of August 2010,in the month of September when i started using my phone the phone has noticed problems like hanging, automatically switching off key pad not working blank screen OVI applications not working & when i connect my phone to my computer the phone gets switched off then i contacted Nokia customer care they told me to refresh the phone with some code i did the same, but it was not rectified then i again called up the Nokia care center then they told me to visit Nokia care center in rohini i visited there i told them the noticed problems then they told me the your phone software to be upgraded so i told them to do so. after 5 hrs they had given me my phone back with the same problems that i have mentioned them in the morning with additional problem that the language of the phone is changed some Latin language i told nokia care center people about the same then they told me your ph is not accepting the English language so you need to manage to use phone like this only.then i called up the Nokia call center then they told me your handset needs to be replaced, i asked them you pls replace my phone but i need to clarify one thing that wil you give me the new phone in replacement they told me no it will be used phone by someone else.i told them i dont want to replace my phone kindly rectify my phone my handset is just a month old then why would i take second hand handset they told me you have to manage that.then i day Nokia people contacted me & told me that they will rectify my phone they told me they are calling from kotla mubarak pur center in new Delhi i visited there they took 2 days & the phone was in the same condition it hasnt been rectified then i visited the Dealer from where i have purchased the phone he told me to leave the phone with him he will rectified the phone from Nokia i have left the phone with him with all the accessories on 7th of Jan 11 till date i have not received the phone back to me it s been a month that Nokia was no t able to rectify handset that they have built it

Dinesh.Sharma

from Mumbai, Maharashtra

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

Regards,
Team Nokia

Dinesh.Sharma

from Mumbai, Maharashtra