[Resolved]  Nokia — Proximity Sensor Problem

Address:

Faridabad, Haryana

[protected]@ovi.com dont reply even a single time regarding to my problem
I am Using C7-00. Very Bad experiance After symbian anna update... My PROXIMITY SENSOR giving me a problem during incoming calls. The screen is black during incoming calls.
I also went to nokia care 2 times but they just re-install my software but NO RESULT.
I am Facing very much bcoz of this problem

On 13/09/2011 i again went to Nokia care centre and i asked them to check my cell phone again. but they didn't give any single minute to my cell phone. they again said to me to reinstall the software but when i told them that the software has been already installed twice. and problem was not solved. without checking my cell they told me that they will send my cell to the head office.
Problems:
1. when i talk to someone for two three minute, and if any call is on waiting then screen doesn;t light just shows only black.
2. When my cell is in standby mode in pouch, any incoming call comes then there is no diplay...
3. Sometime it works perfect
4. This problem came just after symbian anna update. before that it was working properly

Details
IMEI NUMBER: [protected]
Job Sheet Number:[protected]/110902/35
Nokia Care address: Music planet, SCF71-72 BASEMENT, SECTOR 15 MARKET, FARIDABAD 121001 (HARYANA)
CONTACT NUMBER: [protected]

WAITING FOR POSITIVE REPLY
THANKS
ANUJ