[Resolved]  Nokia Handset 6233 — Repairing work not upto the mark and deleted all my inbuilt functionaries

Address:

Howrah, West Bengal

Dear Sir(S), Date-18/09/2010

I owned a Nokia Hand set 6233(Type:RM-146,Model:6233,FCC ID:QTKRM-146,IC:661AD.RM146,CE-0434,001F019F56FD,CODE:0548994,352915/02/052157/4...⇄ purchased in the year 2008 from Mobile Centre, Lansdown, Kolkata which was working properly till date.
But recently, it was not functioning properly like and facing the following problem:-
a) Audio was not working and forced to talking through Microphone only. Every time a received a call or tried to call other, the Head phone symbol is appearing on the screen and I would have to on the Loud Speaker for talking.
b) Paralyzing of Keypad partially-The 3,6,9 and slash key could not be operate.
As a result visited the Nokia Care shop, Expression Novelities Pvt. Ltd. at 18,Sarat Bose Road,
Kolkata-700 020 on 13/09/2010 at 13.30 hrs and deposited the same to Mr. Vinoy([protected]/[protected]-Cell No.)which to be returned on next day against a service charge of Rs.880.00
For lack of Mobile, purchased a new set also from their shop but on the way after purchasing at about 16.00 hrs. asked them whether I would visit them on next day or next to next day.
To my astonishment, they returned me the hand set after repairing and take back the receipt(No. not noted) they have issued me against the hand set deposited to them. Checked the function and found there was no Hand Set symbol on screen and all the keypads are functioning properly.
But to my astonishment, after returning home at 20.00 hrs. found the headphone symbol again on the screen. No call has been made by this handset as I have already another set which was purchased from their shop.
Returned the handset again on 14/09/2010 at 13.50 hrs.( Deposited without any receipt but they issued me a Visiting Card of the Director Mr. Amit Shah and a hand written note that they received a Nokia Hand Set of 6233 only without the Mobile set Serial No) and received the same after duly repairing at 18.30 hrs. on 15/09/2010.
Found the headphone symbol again on 16/09/2010(as this handset became a spare and handover to my daughter only for miscall, not for operating). Also found, this time they have deleted all the in-built function like game(This mobile has three no. in-built game like Motor Racing, Football and Snake game),demonstration of model 6233 and other also.
Deposited the handset again on 18/09/2010 at 15.00 hrs(The shop was closed on 17th due to Viswakarma Puja)and to be returned after one week. They also informed that the set would be sent to Nokia. Regarding deleting of in-built function like game etc, they informed that it may be due to virus and they have worked only with hardware and as such, they have no responsibility of deleting in-built memory.
In view of the above, I would not accept any deleting function of my handset as well as the loss for visiting 3 days even after paying your required service charges.
My mobile set to be returned after duly repairing and restoring all the in-built function, otherwise I have no other way but to consult the Consumer Care Services.
Thanks & Regards,
Tapan Patra
Dy. Manager,
Customer Service
Elecon Engineering Co.Ltd.,
68, Sarat Bose Road,
Kolkata-700 025,
[protected]Cell)
[protected]/0904/0926/0876.
Fax[protected].