Nokia India Pvt. Ltd. — Disgusting Service - No Positive response

Dear Sir,

I had purchased Nokia 5800 Handset on January 21, 2009 from Divine Cell Phone – Dadar paying hard cash of Rs. 19600/- (Please find attached herewith the bill). It was 15 days later I got my new number and started using the phone after 8 days o[censored]sing it suddenly in the morning I could not open my messages wherein I got an error saying “MESSAGE MEMORY FULL CLOSE DOWN SOME APPLICATIONS” I tried all the various options could not check my messages neither could operate any other applications finally I had to switch off my phone and started it again thinking may be a one time error after that 2 days it was functioning smoothly but the same error was there I called up Nokia Customercare but all in vain they could not resolve the issue. I went to Divine cells but the person who had convinced me to buy the piece was now not at all Interested in talking or listening to my grievances he bluntly told you go to Nokia Care bcoz we cannot do anything or else we will revert back to you once we receive any revert from the company. Thrice the mobile was checked at Divine Cells Service Centre but no results I had also asked for a replacement piece as I had not used the piece but the same was denied with a blunt reply.

I finally went to Nokia Care in Lower Parel since then till my handset must have just been used by Nokia Care and not by me as every alternate day I was getting the same error after visiting there for 15-20 times I got a swapped piece which also was defective giving the same error (Latest Job sheets attached) as the Lower Parel Nokia got winded up I had been told to contact Procom I had visited Procom more than 20 times for the same error but no positive revert. I had submitted my handset requesting a replacement (Box packed piece or refund) on 2nd of June which was again repaired and delivered on 15th June but again got the same error so I had returned it immediately on the same day to Procom till date I haven’t received it back neither the refund nor the Box packed piece which I have asked for.

Awaiting your prompt action.

Regards,

Sheetal