[Resolved]  Nokia Mobile 3110. C Model — DEFECTIVE INSTRUMENT AND POOR AFTER SALE SERVICES

THIS IS TO BRING TO YOUR NOTICE THAT I'VE PURCHASED A NOKIA MOBILE MODEL NO 3110.C FROM PLANET M LOCATED AT MPM MALL HYDERABAD IN FEB 2009. WITHIN A WEEK, THE INSTRUMENT STARTED TROUBLING AND USED TO SWITCH OFF AUTOMATICALLY.THIS WAS BROUGHT TO THE KNOWLEDGE OF NOKIA CARE CENTER LOCATED AT MEHDIPATNAM AND THE HANDSET WAS WITHDRAWN FOR TWO DAYS FOR REPAIR. SUBSIQUENTLY, THE PROBLEM STILL PERSISTED AND THE MATTER WAS AGAIN TAKEN UP WITH THE NOKIA CARE, MEHDIPATNAM. FOR THE FOURTH TIME, THE MOBILE WAS WITHELD FOR 10 DAYS, PUTTING ME TO GREAT INCONVINIENCE. BUT THIS WAS NOT AN END AND THE PROBLEM WAS NOT RESORTED. THIS TIME THE SOFTWARE WAS ALSO NOT SUPPORTING. THE MOBILE AT PRESENT IS WITH THE SAME CARE CENTER FOR THE FIFTH TIME AND THEY HAVE CONVEYED THAT THE INSTRUMENT WILL BE SENT TO NOKIA HEAD OFFICE LOCATED AT BEGUMPET AND THE TIME PERIOD REQUIRED IS 15 DAYS ATLEAST. THE WORK ORDER NO IS NC 2294 DATED 22 JUN 09 REGISTERED IN THE NAME OF SAROJINI BHATT. MY IMEI/ESN/NO. IS [protected], MODEL NO 3110.C OF BLACK COLOR AND DATE OF PURCHASE IS 06 FEB 09, STILL UNDER WARRANTY.

IT IS VERY SAD TO BRING OUT THIS MATTER TO YOUR KNOWLEDGE AS ALL OUT EFFORTS MADE AT YOUR SERVICE CENTRE HAS GONE IN VAIN. IT CAUSES GREAT INCONVINIENCE TO ME AS THIS IS THE ONLY MEAN OF MY CONTACT AND HAS FORCED ME TO THINK OF PURCHASING A NEW PHONE. YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER PERSONALLY AND BRING OUT A SOLUTION TO IT. YOU MAY EVEN CONSIDER TO REPLACE THE HANDSET OR IAM INTERESTED TO GO FOR A HI-END MODEL IN LIEU OF THIS BY PAYING AN ADDITIONAL DIFFERENCE AMOUNT. THIS QUERY REQUIRES YOUR IMMEDIATE INTERVENTION AN I COULD HARDLY USE THE HANDSET IN THE LAST SIX MONTHS. ITS VERY DIFFICULT FOR A STUDENT TO THINK OF A NEW MOBILE AND THIS FURTHER TARNISHES THE IMAGE OF YOUR ORGANISATION AS THE FACTS ARE NOT CLEARLY CLARIFIED BY YOUR SERVICE CENTRES WHEREIN THIS IS EQUIVILENT TO HOODWINKING YOUR OWN CUSTUMERS. THE CUSTOMER SUPPORT SERVICES ARE THE GRAY AREAS WHEREIN THE EXISTING CUSTOMERS ARE MADE TO GO THROUGH A GREAT HARDSHIP.

YOUR KIND INTERVENTION IS REQUIRED TO RESORT A SOLUTION TO FIX THIS PROBLEM AND ENABLE US TO ADD ON TO YOUR EXISTING GOODWILL.

WITH SINCERE REGARDS AND EXPECTATION OF AN EARLY SOLUTION.