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From: AASHISH KANSAL <[protected]@gmail.com>
Date: Thu, Nov 5, 2009 at 4:56 AM
Subject: Replacement of MOBILE
To: [protected]@nokia.com
Cc: Adesh Bajaj <adesh.[protected]@gmail.com>
Hi,
My name is Ashish Kansal. I purchased a Nokia cell phone (Model Number 2700 C, IMEI No. [protected]) on November 04, 2009, from Communication linkers, Shop No. 23, Shiva Market, Pitampura, New Delhi 34. At the time of purchase it was seal packed. When I opened the box and switched the cell phone on, I noticed no display on the screen.
I reported thism problem to the shopkeeper on that very day and he directed me the Nokia Customer Care. Following his directions I spoke to Mr. Pasha (to my knowledge; the customer care executive) who in turn transferred me to the ID/call channel no. 1-[protected]. He said “This is a software problem and the software will be updated in service center”. After that I went to the Nokia Service centre, Maa Communication at Laxmi Nagar. The personnel over there told me that this not a software problem, you would need to leave your cell phone for about 6-7 days at the service centre. They will check it and after that you might get repaired or a new cell phone.
At the time of purchase, I was notified that the cell phone carries a replacement warranty period of 48 hours. Despite reporting the error within a short turn around of less than 48 hours; I was told that I would get a repaired one. This is what I’m concerned about. I was expecting a replacement model on the same day; but was surprised with the response. This situation has also deteriorated the brand image of Nokia in my mind, which I used to perceive as one of the best and customer friendly.
I’m requesting you to listen to my request and provide me a replacement set as the earliest. Otherwise, I would have been left with no other option except to go to consumer court.
I hope to hear back from you.
Yours truly,
Ashish Kansal
592/C, Nakul Gali,
Pandav Road, Vishwas Nagar
Shahdara, Delhi-110032
[protected], [protected]