[Resolved] Nokia Mobile Hand Set — Replacement o[censored]nrepairable Mobile Phone. | |
Sir, I had purchased a NOKIA Mobile Hand Set No. IMEI [protected], Model No 3500c from M/s HOTSPOTS RETAILERS PVT. LTD. Ashok Vihar, on 17.01.2008. The Mobile Phone started giving trouble from the very day of its purchase. It suffered from call drops and cut outs and would frequently hung amidst conversation resulting in immense trouble and inflated bills. I immediately approached M/s HOTSPOTS RETAILERS PVT. LTD., on 17.01.2008 for its replacement but they refused to do so and asked too to go to the nearest NOKIA service center the M/s Venus Communication M/s NOKIA Care Centre, Ashok Vihar for replacement/repair. I, approached M/s Venus Communication, the NOKIA Care Centre, and appraised of the defect in the set and deposited the same for rectification of the defect/repair/replacement on 23.02.08 and so as to remove the problem. Fresh software was down loaded by the technician on the Care Centre and after doing the job of removing the defect the Mobile Phone was returned to me. But the Mobile phone again started giving aforesaid problem, consequently, I again visited the service centre appraised the fact of persisting the same defect and deposited the Mobile Phone again on 07.05.2008 and requested for the repair of the mobile Phone and be returned only after checking that the defect has been removed and there should not be chance of any defect again. After taking the delivery of the Mobile Phone by me, it again started giving problem of “call drop, hang up and cut outs” and I again deposited the Mobile Phone on 31.05.2008, when they admitted that the defect had not been rectified and kept the same to be delivered 13.06.08 after repairing. I, in good faith, continued to make his best efforts to get the Mobile Phone repaired by the service Centre but the defect was not being rectified. I again contacted the referred Service Centre for replacement of the mobile phone and deposited it again on 17.6.08. However, incharge of the Service Centre realized and confessed this time that the set had got software problem and needs replacement and give them one last opportunity to get the same replaced from Party No. 1 and requested the complainant to collect the replaced Phone on 12.8.08. When I revisited the service centre, they informed me that replacement could not be made since it was unavailable. I was advised to take back the Phone for ten days with the assurance that since a replacement of the same could be made in 10 days when a new replacement with the same model number would be available.Accordingly I revisited the Party No.3 on 23.08.2008 for replacement of the Mobile Phone and deposited the same on 23.8.08. The delivery date given by the Service centre was 23.9.08 but no replacement was done on the given date. I have visited the Service centre several times but the replacement has not been done till date and all the assurances made turned untrue. The Mobile Phone is still lying with the said Service Centre. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 13 Comments | |
Comments
Nokia Pvt Ltd. — Faulty set
To,Complaint Officer,
Nokia India Pvt. Ltd.,
Gurgaon, Haryana.
Date - 17th March 2008
Kind Attention Sir/Madam,
Kindly note that I had purchased “NOKIA handset 5310 Xpress Music” from Kanpur on the 12.12.2007. Soon after the purchase, I had a problem with the camera of my phone. Whenever I used to switch on my camera, it used to show CAMERA ON STANDBY MODE and at the same time the BATTERY OF MY PHONE WOULD DISCHARGE VERY QUICKLY. In idle state the phone would show low battery in appx. 10 hours. The reason for buying the phone was the long 22 hour playback music battery backup which proved to be false.
With the same problem, I gave my handset at the APEX NOKIA authorized service centre at Somdutt Plaza, Kanpur on the 18th of January 2008. As per the desk occupiers of the service centre my handset had gone to the company for repair (i.e. Lucknow – as told by the service centre people). The set was in the customer care for appx. 2 weeks and was delivered to me in the first week of February with camera in a working condition. But as time passed by, I encountered the same problem in my handset within a week from delivery of handset. So I deposited the handset at the same service centre on the 15th February 2008 whose job sheet number is[protected]/080216/36. Till today, i.e. 19th April 2008, I haven’t received my handset. I am very dissatisfied with the service carried out on my phone. For the same reason I am not looking forward to collect my handset from the service centre and want my FULL MONEY REFUNDED as paid by me during the time of purchase. Else I would like to file a case in the CONSUMER COURT against NOKIA INDIA Pvt. Ltd for cheating upon its customers by publicising wrong information about the battery back-up and distributing defective handsets in the market
As a matter of fact, even after shelling Rs. 10, 600.00 from my pocket, I have been able to use the handset in proper condition for less than 1 month.
Also I want inconvenience compensation for making me visit the service centre for innumerable times and also calling the customer service again and again. Because my phone was new and I expected a reputed company like Nokia to solve this problem early, I couldn’t even buy a new handset and because of same I suffered huge losses in my business and personal affairs.
Also I need a compensation for the mental torture and frustration for every time I visited the service centre.
Kindly note, I don’t want replacement of handset because my 5 yrs faith in NOKIA handsets has been lost and I don’t wish to continue with any NOKIA handsets further.
P.S. i have spoken to the company representatives in gurgaon and also calcutta about the matter who diverted the problem to the UP cordinator who hasnt done anything regarding the same.
Thanking you.
Nokia N95 8Gb — Replacement of set
Dear sir/Ma'am,This is bring to your notice that i purchased a Nokia N95 8GB from Arena mobile hut. shipra mall. Ghaziabad on 3/3/08. This mobile is infested with certain technical problem. After service twice in very short period its not working.Sometime the phone gets hang. I expect my value of money from your side.Kindly replace the phone as early as possible. Because such cases not be ignore..Revert me soon with your valueable responce..
Regards/Suraj
I Had bought nokia e90 communicator in month of october 2007and my phone is in warranty period.Now it is giving networking problem so i had given it for repair on 24th june at GREEN PARK-NOKIA CARE CENTER, its been 11 days and the problem has not been rectified by nokia.Iwant to ask nokia people why are they delaying and are not able to satisfy the coustmer.Iwant an answer to my complaint or replace the phone otherwise i will take the help of media and consumer court.MY complaint job sheet no.is [protected], its shameful to say ha nokia cares for coustmers.Apart from been such a big brand it has extremely poor coustmer service.
Hello
My Nokia N95 giving lots of problem first its screen show all digits in single colour (i, e green, pink etc)but now its total off (it's not showing anything on the screen) .only i am reciving incoming calls.which i have taken 4 month back from Qatar(Emirates)its is in Guarntee period but now i m in HYderabad(India).i visted to Hyderabad Nokia Customer Care they are telling for service its charged 3000/- Rupees ...Pls tell me what the procedure to exchange phone here in Hyderabad...
Alishba
My Nokia N95 giving lots of problem first its screen show all digits in single colour (i, e green, pink etc)but now its total off (it's not showing anything on the screen) .only i am reciving incoming calls.which i have taken 4 month back from Qatar(Emirates)its is in Guarntee period but now i m in HYderabad(India).i visted to Hyderabad Nokia Customer Care they are telling for service its charged 3000/- Rupees ...Pls tell me what the procedure to exchange phone here in Hyderabad...
Alishba
Nokia — Replacement N95 8GB
We are shocked to bring to your knowledge that we have recentlypurchased the above-noted set from Cell u com one of your outlets in
lucknow which is infested with certain technical problems. The phone
also hangs.I have been a user of nokia for the last 15 yrs...I had
purchased a N95 8GB, the third day the camera's window got shut down
when I complained about this and wanted a replacement they sent me to
the nokia care centre where they said this was a software problem. Now
again the window of the camera is shut down and today they are asking
me to send the same to delhi nokia care... Since we have purchased
the phone at a very dear price, we expect full value for our money and
ask you to replace the set at the earliest. Also ensure that such
problems do not creep up in future and that our faith in Nokia remains
undaunted
In anticipation of your prompt response,
IMEI Number [protected]
Battery Number[protected]
Charger Number[protected]
Nokia N95 8Gb — DISPLAY COMPLAINT
We have made a complaint on 20/05/2009 to your customer care centre, Kottayam for the display problem by NOKIA N95 8GB. They informed us that display components will arrive soon. Now 2 months over till now no response from your side. I had puchased a Nokia Mobile(6500) Hand set on 05-05-09 from AM Mobile Telecom Pvt. Ltd., Shop NO.039B, The Metropolis Mall, Hiland Park, 1925, Chak Garia, Kolkata-94. But from the very first day Battery was being out of order and some pushing problem was also occurs. I had already complained so many times but they advised for servicing. As I am in within warranty period so it should be replaced by new one because fault arise from the very first day from my purchasing day.
So I earnestly request you to change my hand set by new one as early as possible.
Thanking you,
With regards,
Sibsankar De
SDE(IR), BSNL, Salt Lake, Kolkata.
So I earnestly request you to change my hand set by new one as early as possible.
Thanking you,
With regards,
Sibsankar De
SDE(IR), BSNL, Salt Lake, Kolkata.
Nokia Mobile — Faulty Mobile set
Dear Sir,With due respect I beg to state that I had purchased a Nokia Mobile Hand set(Model-6500 black, IMEI-[protected]) from AM Mobile Telecom Pvt.Ltd., Shop No.039B, The Metropolis Mall, Hiland Park, 1925, Chak Garia, Kolkata-700094, Ph. No.[protected],40011246, Mobile-[protected] on 05-05-09. But its a matter of pity that from the very first day I had been facing various problem regarding Battery and push button. From that day I had been informing so many times to particular shop. Once they changed the Battery but same problem is still remain. Now they advice to submit the Hand Set for servicing. But my question is why I submit the Set for servicing as the fault occurs from the very first day of my purchasing and within a warranty period. It should be changed by new one. I had requested so many times for change the Hand Set but all my endevour was went in vain.
Nokia as a reputed company why harash the customer. It should be rectified.
So, I therefor earnestly request to do the needful so I get the new set instead of old one keeping the renowned (Nokia)company name broadly to the customer otherwise I compel to goto Consumer forum.
Thanking you,
With regards,
( Sibsankar De )
SDE(IR), BSNL,
CMTS, Salt Lake, Kolkata, W.B.
Ph.No.[protected], [protected], Email: [protected]@yahoo.com.
Nokia Mobile Hand Set — Faulty Handset
Dear Sir,With due respect I beg to state that I had purchased a Nokia Mobile Hand set(Model-6500 black, IMEI-[protected]) from AM Mobile Telecom Pvt.Ltd., Shop No.039B, The Metropolis Mall, Hiland Park, 1925, Chak Garia, Kolkata-700094, Ph. No.[protected],40011246, Mobile-[protected] on 05-05-09. But its a matter of pity that from the very first day I had been facing various problem regarding Battery and push button. From that day I had been informing so many times to particular shop. Once they changed the Battery but same problem is still remain. Now they advice to submit the Hand Set for servicing. But my question is why I submit the Set for servicing as the fault occurs from the very first day of my purchasing and within a warranty period. It should be changed by new one. I had requested so many times for change the Hand Set but all my endevour was went in vain.
Nokia as a reputed company why harash the customer. It should be rectified.
So, I therefor earnestly request to do the needful so I get the new set instead of old one keeping the renowned (Nokia)company name broadly to the customer otherwise I compel to goto Consumer forum.
Thanking you,
With regards,
( Sibsankar De )
SDE(IR), BSNL,
CMTS, Salt Lake, Kolkata, W.B.
Ph.No.[protected], [protected], Email: [protected]@yahoo.com.
Hi,
My mobile nokia 7310 keypad's key 7, 8, 9and volume control are not working.
i guess there is some proble in design.i have repaired 2 times, it works fine for 1-2 months again same problem comes.
this is 3rd time i am facing the same problem.Now my warranty period is over.Can i replace my cell with any other nokia mobile now?
[protected]@gmail.com
My mobile nokia 7310 keypad's key 7, 8, 9and volume control are not working.
i guess there is some proble in design.i have repaired 2 times, it works fine for 1-2 months again same problem comes.
this is 3rd time i am facing the same problem.Now my warranty period is over.Can i replace my cell with any other nokia mobile now?
[protected]@gmail.com
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Nokia — Mobile Set Replacement
Sir,I am Nokia Customer and I have purchased a Nokia 1112 D Blue IMEI Number [protected] and battery number 06704954379950306111501236 from your authorized dealer M/S Shri Rajeshwar Telecom & Photocopiers at Jodhpur (Rajasthan) on October 10, 2007.
I have felt some problems in this set after purchasing it. I told about the problems to your dealer. He has taken the battery for replacement but I observed that the Nokia Mobile set given to me has some problems and is not working properly also. I am not satisfied with this Set because I have tested this set with new battery from another new set. I again told about this to Dealer but he has refused to change this Set and told me that "Once we sold the set we do not have any responsibility therefore customer should go to NOKIA service center directly".
Sir, I am Nokia Customer since last ten yrs and now I am facing the problems in your branded Mobile Set. I need your assistance for resolving my problem
I have original bill of this set from your dealer's shop. Neither I have received replaced battery yet nor any response from the Dealer. These types of act are a type of cheating and it will be my constraint to go the consumer court against your branded Nokia Company for replacing the out of order Mobile Set.
.
Thanking You.
Yours Faithfully
Babu Lal Prajapat
160-A, D- Sector, Pipli Chouraha
Shankar Nagar, Pal Yojana
Jodhpur (Rajasthan)
Mob [protected]