[Resolved]  Nokia Mobile Phone — Improper & malfunctioning of handset & unable to repair and proper services

Nokia — Malfunctioning new mobile

I am writing here at a loss as to where to write.

I have always been loyal to Nokia since the time mobile phones came to India, and being used to Nokia phones, like many other loyal customers always choose a Nokia handset when going in for a new phone.

On the 7th of November 2008, my birthday, my brother bought me a new mobile a simple 3620-S from RPG Cellucom India Pvt Ltd – Centrestage Mall Noida. And from the 7th of November I started having problems with the phone. My basic problems were

1. The On/Off button on top of the phone does not work
2. The volume button on the side of the phone does not work

As you may appreciate, these are vital functions of the phone. I approached the Nokia Care centre [Micronas Telcom – C4 Sector 2 Noida] and they took my phone, [without any loaner phone] and said they would revert the same day. After 3 days with no revert from them, we called to find that the phone has some major defect and has to be sent to the main service centre at Okhla. This would take at least 15 days.

First of all I am a professional working with a bank, and have important numbers stored in my phone memory. I am fidning it extremely difficult to function without a vital business tool.

Secondly and more importantly, I would like to know, if a product is under warranty, and develops serious complications and problems within a day of purchase, then why waste 15 days of my valuable time, placing me at considerable inconvenience.

If I buy a new product and it requires 15 days time to fix a problem within a month of buying it, what kind of reassurance do I have that this phone will last me even a year? Why am I not being offered replacement immediately?

I am so disappointed and appalled at the way Nokia is taking people for a ride, just because we have got used to the phone as a way of life, and prefer Nokia to other manufacturers. I would like my new phone to be replaced immediately; I will not accept a new phone which has been opened and serviced within 2 weeks of purchase. I have also decided that my next phone, on which I spend my hard earned money will not be a Nokia, but a Sony, which values their customers more.

I do not expect a reply, but perhaps reading this mail, will give people an idea of the unheard voices of dissatisfied customers.

nokia cell phone — repair of hande sets

good morning sir,

i m student of MBA and i have regular user of nokia cell phone and i have three kinda of nokia mobile 1110, 1203, 5130. 5130 is my personal mobile and breakdown after one of the purchase date and i goes to nokia care to repair the hand set the nokia care are not repaired my mobile.
so please take corrective action
billing date 28/04/09
esn/ imei number:- [protected]
mobile model:- 5130c-2
job sheet number:[protected]/090527/37
date of sumittion of mobile at nokia care :- 27/may/09

plz taking corrective action. i[censored] donot take correcdtive action than i submit my report at india consumer court
thanx

Nokia Mobile — malfunctioning

dear sir,
i have given my mobile to nokia care ranchi .it's problem was that.the tracking key was not working
they have given me 1 week's time .but they failed ,they called me next week.when i received.my
handset was not in proper condition and in that mobile sim was not working.i complaint it in their
office,they said that they will swap my mobile and will give me a new handset.they have given me new
handset but it's camera is not working... .They are only killing my time..by saying that they will make it.

sir,what should i do.
give me some idea. for this i will be very grateful to you.

Nokia — improper handset

Dear Sir,

I have recently purchased Nokia N79 handset.But that is switching off automatically.So i have given it back to service centre.They said that it is corrected but when i started using it again found the same problem.

I have given them back the handset.I still have not rcvd it back

Kindly help me out

Regards,

Raghavendra
[protected]