[Resolved] Nokia N - 97 — MOBILE HANGING | |
Date: 20.02.2010 Request to replace the present defective Nokia N97 handset with a new one Sub: Request to replace the present defective Nokia N- 97 handset with a new one.) Dear Sir, I had purchased Nokia N – 97 Handset (Model Name – NOKIA N 97 IMEI NUMBER– [protected] BATTERY NO.[protected] on 16 Aug. 2009 from PLUS NINE ONE COMMUNICATIONS 15, tawa complex, Bittan Market Near Priydarshani Super Market Bhopla – 16 Phone No.[protected] From the day of purchase, the handset is showing the frequent problem of sudden Hanging off. This handset has been sent for repair more than three times to Nokia service centre (Pluse Nine One Communications) at Bhopal , Madhya Pradesh but the problem still persists. Here I would like to mention that this service centre is around 5 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot in different parts of India, where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected. Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction. I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span. In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution. Yours faithfully, (Syed Sajid Ali ) Advocate Rajeev Gandhi College E-8, Trilanga , Shahpura, Bhopal (M.P.) 462039 [protected] Address for Correspondance:- SYED SAJID ALI (ADVOCATE ) SECRETARY RAJEEV GANDHI GROUP OF INSTITUTION BHOPAL (M.P.) MOBILE NO. [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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Nokia N-97 — SALE OF FAULTY MOBILE
Purchased a cell Nokia N-97 IMEI [protected] white colour dated 11/8/09 costing Rs.32550/ From Tele Junction Madhu vihar I.P Ext. delhi-110092 but billed from tele Junction Shop no1 Shagvi Plaza Vasundhra Enclave Delhi-110096.From the first day it was going off automaticaly after one hour or two hour or any time then i made a complaint to the dealer first of all he and his team said that its a fault of battery charging but after two hour of battery charging in front of them they said its a software problem and finaly next day they took it back for repair and replace and said to give 5-6 days for.
By this message i wants to inform to co. that in this type of cases my cell should change emediatly.
Hi,
Recently i also purchased a Nokia N 97 handset from a Nokia Prioirty Dealer in Chennai. Immediately after purchasing the handset, i started facing problems (hanging) with the handsets. I immediately highlighted the problem to the Prioirty Centre from which i bought the handset. First, he gave me some lame excuses, saying that its a settings problem and once the settings are in place, the problem would be resolved. Immediately, I also shoot a mail to Nokia, to which they responded that I shoudl report the problem to Nokia Care and not to Nokia Priority.
When i asked for a replacement, the Nokia team responded saying that they cannot immediately replace a handset and that they have to follow certain standard proceedures for that.
Now that i have followed all the required proceedures and the problem still unresolved, they are still not ready to replace the handest. Every time i go for collecting the handset and find that the problem is still unresolved, they say that its a software probelm and they'll upgrade the software.
Even after upgrading the software for 6-7 times and the problem still unresolved (the handset was even sent to Gurgoan headoffice twice), now i am determined to get it resolved.
I have even asked them to give me in writing that they will not replace the handest with their own fancied reasons, following which i am planning to take legal action against these people.
Please advice what action can be initiated from our side.
Recently i also purchased a Nokia N 97 handset from a Nokia Prioirty Dealer in Chennai. Immediately after purchasing the handset, i started facing problems (hanging) with the handsets. I immediately highlighted the problem to the Prioirty Centre from which i bought the handset. First, he gave me some lame excuses, saying that its a settings problem and once the settings are in place, the problem would be resolved. Immediately, I also shoot a mail to Nokia, to which they responded that I shoudl report the problem to Nokia Care and not to Nokia Priority.
When i asked for a replacement, the Nokia team responded saying that they cannot immediately replace a handset and that they have to follow certain standard proceedures for that.
Now that i have followed all the required proceedures and the problem still unresolved, they are still not ready to replace the handest. Every time i go for collecting the handset and find that the problem is still unresolved, they say that its a software probelm and they'll upgrade the software.
Even after upgrading the software for 6-7 times and the problem still unresolved (the handset was even sent to Gurgoan headoffice twice), now i am determined to get it resolved.
I have even asked them to give me in writing that they will not replace the handest with their own fancied reasons, following which i am planning to take legal action against these people.
Please advice what action can be initiated from our side.
Nokia N - 97 — defective product
I had bought this mobile handset nokia N-97 from B.R.Electronics,Ghaziabad, in july 2009. worth Rs32,000.just after 2 months,the phones stopped getting charged.i showed it to Nokia Care at Lajpat Nagar,O-Block.
there,they firstly said it will take a week to rectify and would cost around Rs 11,000.i got ready for that even.waited for 7 days and then went there.they returned me the handset just like that saying it can't be repaired,its a little tempered from inside, and to get it done from outside i.e.from a non-nokia local mobile mechanic or the motherboard would be needed to change woth Rs.18,000.i asked them to give the same in written but they again refused to write anything .then i showed it to some local shop,there the person said that it was too much tempered within and nothing can be done.i again went to nokia care and but got no response.so i had to but a new battery worth Rs2000 everytime just to get my data out of the phone.its been almost 2 years now that the phone is not working and nokia is not taking any responsibility for it.
i am amazed how can it be tempered within 2 months of time and that too from within.i get no air why i hv been sold this defective piece of phone.please, guide me for the porcedure.
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Nokia N-97 — Replacement of Newly purchased Handset
ToThe Customer Care,
Nokia Mobile.
Reference: Purchase of N-97 Mobile with IEMI NO.[protected], purchased from Chawla Brothers, Authorized Dealers Nokia, Sco. No. 1035, Sector-22, Chandigarh. Phone No.[protected], vide bill No. 3417 dated[protected].
Sir,
Please refer to my earlier complaint on[protected]. It is really very sad that your co. has not bothered to go into detail of my problem, and revert back, despite my complaint having been filed on your complaint site.The said set purchased on[protected] has thrice been to Nokia Care Centre, Seven Mobile Sco.No.66, Sector-7, Panchkula, with contact no. [protected] on 30th july-09 again on 14th august & then 22nd Aug-09. Though I was totally against any sort of repair, because of negligience on part of your company for providing any responsible person in Chandigarh, I had no substitute but to approach the above nokia care center, again which could not readdress my grievenance.
What was the big idea of purchasing a brand new set from a reputed company like yours if had to suffer so much ? My business has been effected badly, since my work depends a lot on my mobile. Regular breakdown in the said set, has already tortured me mentally and financially.
This notice may be treated as good as legal notice, which shall follow, if refund against the said set/ replacement of set is not made within two days of this notice.
Anticipating a quick response, as my business is suffering due to often reoccurrence of malfunctioning of the said set.
Yours
RAHUL KOHLI
# 1238, Sector-7,
Panchkula.
Mob. [protected].
E-Mail: [protected]@yahoo.in