Nokia N70 — mismanagement in nokia care

I visit to green park, nokia care centre, on[protected] at 1500 hrs. for delivery of my N-70 phone at the enter on counter where the deliveries of phones. I saw that there is no executive on reception where the token gives, i stand on the counter atleast 10-15 minutes after that i ask to a security man, he came to the reception and give me the token no. there is no AC working on the fully covered room the temperature is so hot. no executives on the other desk for delivery counter. too much rush on the delivery counter peoples are waiting for long time, when i asked for manager, security man tell that he is not available. I stand there half an hour but the number is not going increased. please do something for customer's good faith. otherwise the people did not faith on nokia.