[Resolved]  Nokia N81 - 3 — Replacement of Nokia N 81-3

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia N 81-3 set IMEI-[protected]


I Nikhi Kumar buy nokia n 81-3 mobile through MOBILE SHOP dated 04/14/09 but the phone have some problem as GPRS is NEVER ACTIVATED in this phone .I have launched a complaint to Nokia customer Care(NCC) dated (21 april 2009 jobsheet no.[protected]/090421/24) and they said that problem is solved after software update and update the software, but the problem remains persist so I again complained(dated 23 april 2009 Jobsheet no.-13253) this problem and they deliver the phone to their Head Office and return the phone after 15 days approx. BUT THE PROBLEM IS AS IT IS so i kindly request you to please take some action and CHANGED MY PHONE.

I will be thankfull to you
thanks
Nikhil kumar