[Resolved]  Nokia N81 — Keypad Problem and Nokia Care not responding properly

To
The Senior Manager (Customer Care)


Re: N-81 Keypad Problem and Nokia Care not responding properly

Sir,

I bought a Nokia N-81 on March 2008 and after 8 months of purchase it started giving some keypad problems with two keys not working properly. I gave my mobile for service in Nokia Care last month (May 2009) in Chennai (Opp. Sathyam Theatre). They charged me Rs.3300 for changing the keypad strip. After the service within one month the whole keypad was not working. Initially only two keys were not proper, but still they were active. But after service no keys except power key was active, even the volume control and the camera key on the side of mobile. So I again gave for service three weeks back (Mid June, 2009). The service center last week sent me an SMS stating that my mobile is irreparable and asked me to come and collect it.

I have bought the mobile for Rs.17000 and spent around Rs.3000 for service till now. So I expect full value for my money and ask you to repair the set at the earliest. Also ensure that such problems do not occur up in future.