Nokia N81 — Harresment from HOTSPOT mobile store

I had purchased NOKIA N 81 mobile from your store in Ahmedabad. IMEI :[protected]
i am facing problem in the handset since i purchased it from your store. i had also taken care pack for the same.
The store person had taken my handset & kept with him for atleast 2 & half month & then the result post that is nil.
Their is no output post that & i also came to know from his staff that they are using this handset for more than 1 month.
Now I am damm pissed off with the kind of services & kind of harresment i had faced in last three months .
I have also talk to Mr. Manoj & he is not at all responding for any update & keep on delaying the matter.

Then he make me speak to his senior & promissed me to replace the handset & then he had taken my handset again
& now for this time it is more than 35 days since i haven't receive any update or replace ment of my mobile.