Nokia N95 8gb — nokia care | |||
Hai my name is Prashanth rao , My phone is nokia n95, recently i visted nokia care center at my mobile camera is notworking problem . the nokia care team whas chenged my phone all sper parts like camera &slider&keypad. my mobile is in under warrety. my mobile IMEI NUMBER IS >[protected] My mobile number is>[protected] My Email id is>[protected]@gmail.com Was this information helpful? | |||
 2 Comments | |||
Comments
Nokia/N95 — mishandling of my mobile set.
TOTHE SENIOR CUSTOMER SUPPORT MANAGER
NOKIA CARE
I HAVE PURCHASED A NOKIA N95 SET ON 19.11.2008 (S/N:
352026/02/402766/5. FROM THE VERY BEGINING I AM FACING LOT OF PROBLEMS WITH THIS PARTICULAR SET. I COMPLAINED IT ON THE MONTH OF MAY TO MY NEAREST NOKIA CARE DIVISION (MERLINE BUILDING, TALLYGUNJ FARRY, KOLKATA). THEY HAD TAKEN THE PHONE AND GIVEN IT BACK AFTER 13 DAYS. I ASSUME ACTUALLY THEY HAD CONSUMED THE TIME ONLY, DID NOT DO ANY THING, BECAUSE AFTER RECEIVING THE CELL, USING IT FOR FEW DAYS, SAME SNAG OCCURED AGAIN AND AGAIN, FINALLY MY PHONES LCD EFFECTED AND I COULD NOT USE IT FOR LAST THREE DAYS. WENT TO THE SAME NOKIA CARE CENTRE. THOUGH THEY USE TO OPEN THE CENTRE FROM 12 NOON ON SUNDAY BUT I WAS SUPRISED ONE SECURITY GUARD WAS POSITIONED AND WE CAME TO KNOW THE SHOP WILL OPEN AFTER 1 PM. IS IT WAY YOU DEAL WITH THE CUSTOMERS? AND CARING THE BY THE NAME OF NOKIA CARE! IS IT YOUR OWN BABY? OR GIVEN IT TO ANY OUT OUT SIDE AGENCY AS FRANCHISEE?
ULTIMATE THE SHOP WAS OPENED AFTER 30 MINS. THEY HAD OPENED MY SET AND CERTAINLY TOLD ME THAT MY MOBILE WAS INFLENCED BY SOME LIQUID! AS PER THEIR MANAGER MR DEBNATH ROY IT MAY BE SWEAT ALSO. NOW THEY WILL NOT PROVIDE ME ANY SUPPORT.
SHOULD I ASK YOU-WHEN THEY HAD TAKEN MY SET FOR REPAIR IN THE MONTH OF MAY, IT WAS NOT TAMPERED BY THEM? BECAUSE AFTER THAT ONLY THE SET WAS CONSTANTLY GIVING ME TOUBLES.
NOW WHAT IS YOUR OPINION? JUST LET ME KNOW?
OR SHOULD I GO TO CONSUMER FORUM?
BHASKAR SEN
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
Nokia/N95 — Flash and Camera are not Synchronized
Hi,I have baught a brand new Nokia 95 phone a month ago. I baught this phone because of the 5 MP camera feature. But suddenly only after a month o[censored]se, it has got a major issue. Flash and camera are not synchronised. Its clicking very dark images. I dont know what the issue is?
Please tell me whome should I contact for this. Nokia is a very big brand I was not expecting this kind of a major fault in the phone so soon. (I have used the phone just for a month) Please help me with this ASAP.