[Resolved] Nokia N95 — I am unable to get my handset repaired under warranty though it has an international warranty | |
I bought a Nokia N-95 phone from Dubai on February 9th 2009 from Dubai and i travelled back home to India . At present i am in Chennai. The problem is that ever since i purchased the phone the phone keep on giving me problems at regular intervals. That is the phone automatically selects some applications and does something odd without even touching the keys.At times it does not even detect the SIM and at times it does not even switch on. I have given it twice to the Nokia care centre and they repair it for high costs of around rs 600 and rs400 after which the phone works fine for another one month. This time the problem has come back again and they are asking me to pay a sum of Rs2800/ as they have to change some strip they told.My phone has warranty as it was purchased only in Feb9th 2009 but they say that since i bought it from Dubai i do not get a warranty here in India.When i had purchased the phone it was told to me that the phone has international warranty and could be repaired anywhere. Kindly explain me as to why inspite of this i am not able to get my phone repaires under warranty in India. Nokia claims to have an international warranty but then when we have a problem with the handset in a different country they say that the warranty is not there. I require that Nokia care does my phone repair with the international warranty this time atleast and get my handset repaired . Kindly send me a reply immediately failing to which i would have to approach the consumer court. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
NOKIA - N-95 — NOT RECEIVED MY HANDSET
I PURCHASED a nokia N-95 hand set 0n 27 march2008, with in 12 months i have faced problems several time regarding screen flcuctuation & flickering (5 times). i have purchased it for Rs 34, 500 but can not use it for more than half a year coz most of the time it is with customer care center - Patel Nagar.Finally after a year they approved me to replace my set but that has taken more than 2 months the handset is still with them and till the date i havnt recivd my cell phone. after approval of my handset on 4/4/2008 and return date was 7/4/2008. And today is 28/4/2008.
i am waiting and waiting and waiting...
Now i want that my cell warranty should be increased for atleast 8 months. because i donot have my cell phone for that much period of time.
I request the concern authority to help me and file a complaint against the company.
My jobsheet no. - [protected]
Hi Sir,
Good Day,
I am Chandan Sharma. I was lots of problem. I have given then Heandsfree 2 feb 2008 but i can receive. My heads free because whenever I asked Nokia care for Gurgaon branch but he not given proper answer and several time. They asked me it will come to Friday but its fourth month but no response. I was contact to other branch Noida nokia center. He told me 3230 model heads free are available but gurgaon Branch told me there is not coming 3230 model head free from Nokia care. I have lots of problem because I have attended some meeting for client side.
Please Help Me.
I am sending you details of my head free history.
Jon Sheet Number:[protected]/080202/88
Date: 02/Feb/2008
Service Center: Sheetla wll service, gurgaon, Gurgaon
ASC: 026_434038
Customer Name: Handan Sharma
Contact No: [protected]
ESN/IMEI: [protected]
Product Code: 0534486
Instrument Type: phobe
Technology Type: GSM
Model Name: 3230.
Good Day,
I am Chandan Sharma. I was lots of problem. I have given then Heandsfree 2 feb 2008 but i can receive. My heads free because whenever I asked Nokia care for Gurgaon branch but he not given proper answer and several time. They asked me it will come to Friday but its fourth month but no response. I was contact to other branch Noida nokia center. He told me 3230 model heads free are available but gurgaon Branch told me there is not coming 3230 model head free from Nokia care. I have lots of problem because I have attended some meeting for client side.
Please Help Me.
I am sending you details of my head free history.
Jon Sheet Number:[protected]/080202/88
Date: 02/Feb/2008
Service Center: Sheetla wll service, gurgaon, Gurgaon
ASC: 026_434038
Customer Name: Handan Sharma
Contact No: [protected]
ESN/IMEI: [protected]
Product Code: 0534486
Instrument Type: phobe
Technology Type: GSM
Model Name: 3230.
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Nokia — Problem In My Handset Nokia N 95
I m PRADEEP RAWAT purchased "Nokia N95" From your nokia priority dealer "THE CONNECTORS Shope No.3, Anand Vrindavan bldg., sanjay place, AGRA-282002." on 25th august 2007IMIE NO.[protected]
BATTERY NO.[protected]:0670498
CHARGER NO.[protected]:0675540
Now there are few problems occurs in my handset(in warranty period), the gap between the sliding slot is much more than the normal "NOKIA N95" handset & it restart on its own automatically during talking.Then i go to your NOKIA CARE CENTER"TURBO INFOTECH S-9 MARUTI PLAZA SANJAY PLACE AGRA"To check our problems then they told me that this is not a problem and they deny to correct my problem, then I said to them that I will report to your upper authority than they behave very rudily and said that no will consult my complaint and they said "we will not correct your problem at any cost and do any thing u want"This behaviour force me to mail the complaint to you.
so kindly please take any legal action against them & correct my handset problem.
thanking you
Pradeep Rawat