Nokia / Nokia C5 — No Proper Response From Nokia Care . | |||
Dear Team, Good Morning , I have purchased a Nokia c5 Handset for Universal Mobiles . 2 /oct /2011 Cost around 7675 with tax . As they had informed that i will be given 1 month of warranty of 1 yr . In the month of Aug , my hand set was dead . So i went to the universal to ask about the same . They did not responded me properly . They had told me to go for Nokia care . I went to Nokia care In chrompet , I really had a very bad exprence with Then . Improper way of behavior . They Executive there are Not Been professional at all . Second I had given the had set to them . They had removed the had set and gave to me saying that the front camera No functionality . After a very long conversation They had informed me that they cant able to do any thing . Then Finally they had requested to make for payment for service of the hand set . They had charged me 2016 for the service of the hand set . But when i went there there was a very improper behavior with the Executive . Initially they had accepted to give back all the functionality back . But when i had received the handset Non functionality of my key pad Front and back camera are not working . I am under Very Mental harassment with the Nokia care peoples . Mr . Suresh had promised that they will give a swap of the mobile , all most they requested me to pay 2061 with tax .But Now they are saying that L3 leval had rejected and waived my warranty also . It Been really non ethical with This Nokia Brand and Nokia Customer Care . It been really unethical act From Nokia Brand . I do understand no one will be personally damage the Hand set . Even i had accepted to pay more cash But this is really Non Ethical . PFA Details of the purchase Address: Univercell mobile expert Chrompet : Date of the Purchase : 02/oct/2011 Inv No : p.tam/11342 User : Thirumurgan Bill Value : 7675 Nokia care Details : Address Handfones Care No 5 GST road , Frist Floor Chrompet ,Chennai-600044 Job sheet Number :[protected]/120820/42 Date : 20/Aug /2012 Ncc :914_465550 Executive details : Mr.Suresh Was this information helpful? | |||
2 Comments | |||
Comments
Hi,
Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details
1. Contact Number
2. Your Location
3. Device IMEI number.
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details
1. Contact Number
2. Your Location
3. Device IMEI number.
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
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I kindly reqeust you to take the nessary action and try to resolve the case as soon as possible .
warm regards,
Jakathish kumar.G
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