[Resolved]  Nokia — nokia care cheating customers

Address:

Thiruvananthapuram, Kerala

Hi sir,

on 21.07. 2012 i had given my mobile nokia 500 to nokia care for two intermittent issues-
1. screen off by gradually redusing brightness, then its going off .
2. cant hear right side of the head phone.
customer care executive told me that they have to change head phone jack and software loading so they have to send it to head office so it will take two weeks to complete the repair, and they contact me once its ready.

warrenty ref no:GLBINY[protected]
PRODUCT CODE:059G7B8

Job sheet no:[protected]/120721/14

service centre details:
BRIGHT MOBILE CARE
VIJAY TOWER ,KARAMANA,TRIVANDRUM,KERALA
NCC:995_465550
CONTACT NO:[protected]
EMAIL: [protected]@nokiacareindia.com

After that i didnt get any call or reply from Nokia care.



Today (09.08.2012) i went to nokia care and given the service job sheet . within 10 min they given me the handset and told me to check everything. i checked and try to call but i cant reduse or increase the volume (new problem). then i given back and they told wait 10 min....any way i wait there ..after 15 min they called me .....i checked calling functions and try to increase and decrease the volume..oh god 'super' its working..any way new problem solved.

Then i checked head phone function its amazing...earlier it was intermittent problem...now it got good stability. Now they told me to change head set...luckly i have got one more head set with me ...changed it and tried ...not working..

Again they given to service inside...after 5 min they came and telling ....Dont worry....it will take another two weeks.

Im totally upset.....and i asked them "are u really try to service this mobile?...are u given to head office for servicing?....are u replaced head phone jack?..." No Answer....


im using my cousine brother moblie.... he given me for one week....now its third week ....i have to buy a new one....because of this nokia care special service. why they are cheating us?...only one mistake i did i bought NOKIA phone......