[Resolved] Nokia - Service — Poor quality of service – Nokia care center, (Silk Teleservices, Marathahalli, Bangalore) | |
I have a bought a Nokia mobile handset from Global Access, Marathahalli, Bangalore ( NOkia5310) on March 2009 and exact after 4th month, I had noticed a scratch on my display, which I have informed to the Nokia care center at Marathahalli, Bangalore (Silk Teleservices). For my surprise, they informed me that thought it may be a manufacturing defect, there is no provision for them to replace under warranty, and they have insisted me to pay 1400/- to replace the display system. Within two weeks after the display had replaced, my mobile started behaving cranky as it reboot and switch off automatically. I did inform the Nokia service center ((Silk Teleservices) where I replaced by display and informed the problem, I am undergoing with my mobile handset. I never knew that, that is the day, it starts my frequent visit to the NOKIA “UNCARE” CENTER starts. Without any questions, the executive removed my mobile battery and took a copy of my bill and asked me to come after a month to collect the fixed battery/ replaced battery. After a month, I did several follow-ups and they delivered me a battery and claimed its new (looks so old and muddy) I started using the mobile with the so called replaced Battery from July 2009 and within a week’s time, I did notice the problem is not fixed. Again went to the same center, where the executive collected my hand set and asked me to come after two days, where he did some observation and told me that, there is no problem. This was really a pathetic comment, I heard from the technician and I started questioning them about their test procedure and noticed that he checked my mobile by charging through his mobile charger and confirmed me that, all well. This gave me an understanding that, I need to re-explain him, what exactly the problem and I need to spent about 30 minutes to explain him the issue again. Again he borrowed two more days and confirmed me that, there is a problem and they need my handset, and battery to be send to their Delhi office for repair. Now its 28th day after they collected my hand set and I am waiting and waiting. At a nutshell what I want to share here is, though I bough this mobile handset by early March 2009. I had only a choice of 4 months to use. I am looking for some options/law gives me the liberty to complain against Nokia for providing such a pathetic /irresponsible service to its customers to the readers. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
i am fully agree with him.i myself surfing the worst condition.i bought my nokia5130 from gf, shop no.97, block b, pocket-2 sector-17, rohini, delhi on 15th june 2009.it is hardly past one month when i found that my mobile was not connecting with my pc.as i have lot of work on internet for which i actually bought the phone i immidietly gone to the nokia care centre and told them my problem. they summit it by told me that it would be returned after 2 or 3 days but it became 2 n 1/2 months and there is no positive response from them.one day i reached to the centre and ask them for my mobile till then i lost my memory card and customer copy .they shown me a mobile and said that it was just come that day as my phone was not repaired so that the company would give me this new model but that was wrong as when i coming next day with all proofs that they required for phone but when i came they said me that it was not my phone and it would take some more time to come from the company.that make me cry as i have my exams just had to started and as i had very important works which i delayed due to them.after one week they give me a model by saying that it would coming from the company in place of mine phone as it is not repairable.i am very happy as i got my mobile after aprox. 3 months but what i see after 2 days that it get shut off when i trying to make a call, also it doesn't able to take vibrate mode also there are many problems in it.so finally i got a 3rd class phone and service.now i have a phone of no use.that nokia centre is #15, manglam place, shop no.g8, n.n.mall, adjoining m2k cineplex, sector3, rohini, new delhi.if now i not get a fully correct functioning mobile then i will go the consumer court .also i lost faith in nokia.
It seems lot o[censored]s have faced severe issues with SIlk Teleservices (nokia care marathalli). And thousand of rs have gone down the drain. I also face similar problem and have contacted Nokia, but the complaints have been falling in deaf ears. Silk Teleservices continues these mal practises without any action being taken against them. I think if we can all (all o[censored]s who gave face problems with Silk teleservices) get together and do something, it may be heard and our problems may be addressed even if its late.
We can save other customers from getting fleeced by these guys.
We can save other customers from getting fleeced by these guys.
Hi,
This is a feedback for Nokia from someone who has been using Nokia for almost 10 years now.
I bought a Lumia 710 last December spending more than 15k.
But this July, one day, the phone did not boot. The cellphone had issues with the speaker as well for sometime. I took it to the authorized service station, who couldn’t find the fault. In turn they send it to the Nokia headquarters, and it took me 10 days to get the phone back, on the 2nd of August. The phone was working fine, until 31st August, when I faced the same issue, the phone did not boot.
So basically, within a span of a month, my cell goes wrong twice, I lose my cell for 10X2 days, lose my data, and since the cell uses micro-sim; can’t even use any other normal sim phone as a substitute.
This is really disturbing and frustrating as a user, who had spent 15k+ on a phone not even 8 months back.
Nothing against Nokia, just sharing my experience.
Now, once again, my Lumia 710 is dead(with the same problem). This would be the third time within three months that the cell has gone dead, facing every time, the same problem which your engineers have fixed, not once but twice.
So am pretty used to writing this mail to you people, and thanks to your amazing servicing, we just keep interacting time and again.
For the third time, I have given the cell phone to Nokia care. But what I don’t expect you to do is, make me go through the same process again and again, i.e. you fix the issue, I take the cell back and withing another few weeks, I have to visit Nokia Care again.
And in between all of this, I have written 100’s of mails to Nokia India, Nokia Care and Nokia Ovi Digital Marketing, only to not get any satisfactory response from them. This is the worst service I have received from any company in India.
So a general suggestion, do not go for a Nokia Phone. Now that you have many better phones available, and Nokia is under serious unresolved issues, how do we expect them to resolve our issues.
Get back to me in case you need authentic documents regarding this complaint. I have the mail chain, the documents and everything to prove the unsatisfactory service of Nokia.
AND SILK TELESERVICES IS THE ROOT CAUSE OF ALL THESE PROBLEMS.
GOTO ANY NOKIA CARE BUT NOT SILK TELESERVICES. PATHETIC SERVICES, WORST RESPONSE.
This is a feedback for Nokia from someone who has been using Nokia for almost 10 years now.
I bought a Lumia 710 last December spending more than 15k.
But this July, one day, the phone did not boot. The cellphone had issues with the speaker as well for sometime. I took it to the authorized service station, who couldn’t find the fault. In turn they send it to the Nokia headquarters, and it took me 10 days to get the phone back, on the 2nd of August. The phone was working fine, until 31st August, when I faced the same issue, the phone did not boot.
So basically, within a span of a month, my cell goes wrong twice, I lose my cell for 10X2 days, lose my data, and since the cell uses micro-sim; can’t even use any other normal sim phone as a substitute.
This is really disturbing and frustrating as a user, who had spent 15k+ on a phone not even 8 months back.
Nothing against Nokia, just sharing my experience.
Now, once again, my Lumia 710 is dead(with the same problem). This would be the third time within three months that the cell has gone dead, facing every time, the same problem which your engineers have fixed, not once but twice.
So am pretty used to writing this mail to you people, and thanks to your amazing servicing, we just keep interacting time and again.
For the third time, I have given the cell phone to Nokia care. But what I don’t expect you to do is, make me go through the same process again and again, i.e. you fix the issue, I take the cell back and withing another few weeks, I have to visit Nokia Care again.
And in between all of this, I have written 100’s of mails to Nokia India, Nokia Care and Nokia Ovi Digital Marketing, only to not get any satisfactory response from them. This is the worst service I have received from any company in India.
So a general suggestion, do not go for a Nokia Phone. Now that you have many better phones available, and Nokia is under serious unresolved issues, how do we expect them to resolve our issues.
Get back to me in case you need authentic documents regarding this complaint. I have the mail chain, the documents and everything to prove the unsatisfactory service of Nokia.
AND SILK TELESERVICES IS THE ROOT CAUSE OF ALL THESE PROBLEMS.
GOTO ANY NOKIA CARE BUT NOT SILK TELESERVICES. PATHETIC SERVICES, WORST RESPONSE.
I have also faced same problem with Marathahalli Nokia Service center, there people are really pathetic, they don't know how to behave with the customers. Here I don't have star option to give less than 1.
Nokia will loose there market.
Nokia will loose there market.
I am appalled by the quality of service (or lack thereof) at Silk Teleservices, which claims to be an 'authorized' Nokia service center. I had taken my Lumia 920 (11 months old) there to find out what was wrong with the display - it had simply stopped working since last night. After filling out a form, I was told to wait for 10-15 minutes while they 'checked' my phone. I was then called back to the counter, where the representative (a very rude woman) told me that I was responsible for the 'damage' - I have absolutely no idea what she was talking about! As a result, the display replacement would not be covered under the phone's warranty, and I'd have to shell out Rs.6000 to get a new one. The phone is not even 11 months old, and I have been very careful with it - it has not been subjected to any kind of stress or shock. I tried reasoning with her, but with no avail - she stuck to her stand and kept repeating that there was 'physical damage' and that the warranty was void. After some more coercion, she went back in and returned a good 10 minutes later, with the display unit taken apart. She vaguely pointed at the bottom edge and said it was 'bent', and that one of the top corners was 'broken'. I looked as hard as I could (I have perfect vision, mind you) but saw nothing amiss. When I told her that I didn't see anything wrong with the display unit, she went back to her canned response - "physical damage not covered under warranty". Exasperated, I asked her why I was being treated so unfairly, hoping against hopes that she might empathise, or at least say something different. But she didn't. I am very disillusioned by the treatment I received at this 'authorized' service center. I will never be going there again.
Never go to Silk teleservices, my new phone is has charging issue and they repaird it, still the same, in teh process they took away ym screen guard and were telling there was no screen guard, i had to show my orignal bill and they put it back. and now i still haev same charging issue, and they want me to go abck again and its been more than 10 days and they dont even care abt customer satisfaction
I completely Agree with you Folks !
My yesterday's experience:
I am a user of Lumia 1320, my phone crashed due to faulty application may be "Windows Recovery Tool 2.1.1" or "Windows 10 - insider preview", well I decided to go to this centre as it was near to my office.
The moment I entered into the office, I saw three ladies on the reception, attending customers, I have never seen such unprofessional customer care in my life, I should rather say uneducated - untechnical !
I knew, I had a software issue as Recovery app failed during installation of windows - and they made me sit for one hour and told that my USB port has crashed, please pay Rs 2, 200 rupees ! I was pissed off - [censored]. Luckily I had a laptop with me, I took the phone and connected to the Laptop and showed her, she was embarrassed in front of many. After sometime again she went back to a room and told me that my phone has a software issue, so submit it for a day and will check more, to which I agreed.
Next day, I went there and inquired about my handset, they said, sir- our server is down and we cannot download software, please come in the evening, I was frustrated with her answer and asked for my phone back.
I am happy that I took out my phone back from Hell !!
Can you guys suggest any good and genuine service centre for Nokia in Bangalore, I have heard that one in Kormangala is better.
Thanks,
Umesh
My yesterday's experience:
I am a user of Lumia 1320, my phone crashed due to faulty application may be "Windows Recovery Tool 2.1.1" or "Windows 10 - insider preview", well I decided to go to this centre as it was near to my office.
The moment I entered into the office, I saw three ladies on the reception, attending customers, I have never seen such unprofessional customer care in my life, I should rather say uneducated - untechnical !
I knew, I had a software issue as Recovery app failed during installation of windows - and they made me sit for one hour and told that my USB port has crashed, please pay Rs 2, 200 rupees ! I was pissed off - [censored]. Luckily I had a laptop with me, I took the phone and connected to the Laptop and showed her, she was embarrassed in front of many. After sometime again she went back to a room and told me that my phone has a software issue, so submit it for a day and will check more, to which I agreed.
Next day, I went there and inquired about my handset, they said, sir- our server is down and we cannot download software, please come in the evening, I was frustrated with her answer and asked for my phone back.
I am happy that I took out my phone back from Hell !!
Can you guys suggest any good and genuine service centre for Nokia in Bangalore, I have heard that one in Kormangala is better.
Thanks,
Umesh
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