Nokia — Stretching the issue since a year and not providing appropriate solution

I am facing restart problem in N500 since the date of purchase which is reported to Nokia, number of times throughout the year. But, no solution in spite of two time handset replacement. After which there is now an action for replacement of Nokia 500 with other product. Actually I demanded for cash back as I find that company is not regarding customer’s feedback. But, as this is not in the policy and no solution available on Nokia 500 restart problem, I demanded for L820 as replacement which is worth for the price I paid for Nokia 500 and the unnecessary expenses caused to me throughout a year while chasing Nokia Care as the issue wasn’t resolved at first place. I am dealing with customer care daily and I don’t find them willing to look over my reply and understand the same. So, I am here writing you again for the cause. I want company customer head to take strict and immediate action and close this issue immediately. My handset is in Nokia Care since 12th July’13. Below are the other details of how many times I reported this issue. Handset Details: • Original IMEI : [protected] • First Replacement IMEI : [protected] • Second Replacement IMEI : [protected] Details of complaint: Through Email to 'contactcentre.[protected]@nokia.com' and [protected]@ovi.com: Date Number 22- Aug-2012 1-[protected] 28-Aug-2012 1-[protected] 21-Mar-2013 1-[protected] At Nokia Care: Nokia care, Mehadipatnam, Hyderabad I didn’t note down Job sheet number that time because I never thought that Nokia will not be able to resolve the problem Nokia care, Aundh,Pune I didn’t note down Job sheet number that time because I never thought that Nokia will not be able to resolve the problem Nokia Care, Chinchwad, Pune This time I started noting down, here it is, [protected]/130330/58 [protected]/130302/92 [protected]/130418/15 [protected]/130712/36 By Call on [protected]: request No: 1-[protected] (No response till date). Online on http://www.nationalconsumerhelpline.in/DocketRegister.aspx: Complaint No: 459360 Docket No:[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ I want a direct communication from customer head on ANY ONE of the following solution 1. Either I should be given cash along with compensation which sums up to Rs.15000 for N500 which has really caused me so much frustration/irritation 2. Or provide me Nokia L820, new set along with warranty period. I would prefer the first option given above which will allow me to buy some good SMARTPHONE rather than taking L520 replacement which is priced less than what I have paid for N500 Also, enclosing the email chain with Mr. Bijal Patwa whom I don’t find looking over customer’s feedback. I am really embarrassed by being loyal to Nokia and here I really regret my decision. ‘IF COMPANY DOESN’T VALUE CUSTOMER SATISFACTION/FEEDBACK, I WOULD GO AHEAD WITH OTHER BRANDS RATHER THAN TAKING THE REPLACEMENT AND STICKING TO NOKIA AGAIN. I hope for the quick and positive reply from you at least for the last time.