[Resolved]  Nokia — Delay in service and replacement

Address:

Thiruvananthapuram, Kerala

Sir,
NOKIA X2 ,IMEI number :[protected]; Date of purchase: 15/12/2011

Please be patient enough to read the complete message.
I am writing this mail to complain about your product
Nokia X2 and the service provided to me at your nokia care centre in Pattom,Trivandrum.
I purchased the phone on 15/12/2011 at 13:58pm."Within a week of purchase", I met a problem with my phone. The problem is that "when connected to charger,the phone doesn't stop charging ". It continues to charge and never shows "battery full".

I went to Nokia care centre in Pattom,Trivandrum to solve this problem on 22/11/2011. When I told them about the problem with my phone ,they told me to wait for "1 hour" and they will fix the problem within an hour. After 1 hour, I went to nokia care to bring back my phone and they told me that " You should come tomorrow,since they have to monitor the phone again for 3 hours".

I again went on 23/11/2011 and the lady staff on Delivery Section told me to wait.After 1 hour,that lady told me that "they have to send my phone to Delhi for repair, so you have to wait again for 10 days inorder to get my phone repaired".

"If a nokia care centre can't fix a problem with nokia phones,then what's the use of such a nokia care centre?? Taking 10 days for a repair ,is not excusable under any circumstances. Another major problem with nokia care centre in Pattom , Trivandrum (NCC: 379_465550) is that the behaviour of staffs in delivery section and reception with customers is very very BAD. They are not even bothered to answer my doubts about "delay in service". These staffs in reception and a lady staff in Delivery section are busy with their chit chat and they doesn't even care about the customers. Lot of customers are complaining about their services. You should try to stop this kind of attitude towards the customers by these staffs.
Kindly replace my phone with a new phone since my phone met with a complaint "within a week of purchase".