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Nokia |
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8 Reviews
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garg2809
on Jul 9, 2012
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Warranty
I purchased Nokia handset, model X3 02 on 21st July 2011. The product is under 1 year warranty period. Last week, the touch function of handset got faulty and became non-functional. The handset did not fall down and neither had any physical damage. When I visited Nokia service center (Kukatpally), I was told that touch is out of stock and it will take time. When I made them realize that my warranty period is limited up to 21st July 2012 only, the service center guys insisted to take extended warranty - and to my surprise I was informed that if they do not receive the stock by 21st July, touch replacement will not be part of warranty as it out of warranty.
It was just ridiculous. When I am visiting Nokia well within warranty period, I should have my handset repaired. After speaking with service center manager, I got the same reply - either you take extended warranty or else keep us calling the center if we get the stock for handset touch. Now, how can anyone accept this type of service? According to them, I should keep on calling service center everyday to check if they have received the handset touch If not by 21st July, I will have to pay for it. Do I have a way out? Is it the customer service we expect from a brand like Nokia. I feel cheated in this case and am highly disappointed.
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 7 Comments |
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Hi,
I purchased Nokia E-71 from abroad 6 months back. On cover Noika is claiming to give 15 Months International warranty.I got problem with its keypas, its malfunctionaing because of some reason.
When I reached Nokia Custome service center, i'm told that as handset is purchased from abroad it's not valid for any warranty in India.
My complaint is if nokia is not providing International warranty then they should not print in on their handet packings also. For me its a case of cheat.
My IMEI no. is: 35914003485644
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Hi, Iam Ramesh Kumar from kolkata I have bought a new hand set on October 2009 (nokia 5310 - xpress music) in nokia priority kolkata citycenter dealer.. I have got the warranty of one year, Last week iam facing a problem in my phone it is displaying as "contact service" I immediately approached the dealer regarding this issue, but they simply told to report this problem to nokia care, I went nokia care, told this problem and they also took this case and promised me that they will rectify this problem and they will be give my handset after 7 days, They also gave me job sheet (job sheet no - 100619/33), First thing this was my new phone which i bought 5 months before causing problem, second things my all contacts were gone, I patiently waited for seven days and after then i called nokia customer care asking whether my phone got ready or not.. They told that this problem cannot be repaired and this will not come under warranty,So we cannot do any thing come and collect your phone anytime, which really made me dissapointment, Since i loved this model and i eagerly bought this phone, but its life time is only for five months, then what is the use of warranty , nokia care is telling its hardware problem ok what ever maybe i didn't use my phone in hard manner so far, then how this problem caused, I strongly say this was some manufacture problem.. So please consider this issue and it will very kindfull to if you help me out. I ready to produce my phone, bill with box if needed.
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hey jus switch off the phone and then hold "*" and "3"and "call button(green)" and the on button totally 4 buttons in the given sequence hold all till the phone gets switch on.. i think ur problem will be rectified..
reply to mahez.xebec@gmail.com
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Hello Sir, I want to upgrade my Nokia 2700 classic sofware. so i went to Nokia care Muzaffarnagar at Near choturam college. My handset was in warranty period. But there customer care executive did not check my handset and they were saying that your handset is not in warranty without any check. So what can i do. If you do not nothing. I will registred a case on Nokia care Muzaffarnagar.
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I am Amritpal grover i m use nokia product c6 in warranty my imei is this 354839044389313. i want to complent about nokia care center in bhilai because i m facing problem in my moble touch screen when i go nokia care center and they said they are not resposibale and if want repair sale go other care center.i want complent about nokia care in bhilai and i wanted take nessary action on hi.i give all detail about nokia care center below there
M/S Chhattisgarh Electronics *
Durg
No.153, Akashganga Complex, Supela, Bhilai-490023, , Durg district Chhattisgarh-490023
Phone : 0788-2295729/9827182333
0788-4013838
E-mail: chhattisgarh_bhilai@nokiacareindia.com
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this link is not working can u give me working link to further process
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hai i am kaliya perumal .i am living in pudukkottai .nokiac2-03 buy in dibai .i am clear warntty in tamilnadu
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Muninder Kumar
Dec 7, 2012 by
