[Resolved]  Nokia X3 - 02 — Bad handSet

Address:

Bangalore, Karnataka

I purchased Nokia x3-02 in April 2011. its been only 2 month and the mobile touch pad stopped working. And as it requires touch to unlock I cant use it. I went to service center and asked them for replacement as its only 2 month old and paid Rs 7500 for that hand set so I need new hand set to be replaced.

Nokia care center : Job num: 18066
Add: Shilak INC 2, 1st floor, 80 ft road, R T Nagar main road, opps play ground, Bangalore 32.

These people are useless as they told me we can only replace the touch pad that too it may take 1 week or more.

I called nokia care center : 30303838
Complain no - 1-[protected]
Executive person : Jay sing
I told him I need replacement of that hand set as it is hardly used, no help received.

2nd day Aditya sharma from customer care called me regarding the same and told me same story as it has been told by Nokia care center that they will replace the touch pad. when I told him I will go to consumer court he was not listening to me and was bluffing about the process.

I have really bad experience and now I am going to file consumer complaint against Nokia. The service is pathetic and the product is too bad to use.