[Resolved]  Nokiae51 — Complain against Nokia care Center, DN-1, College More, Sector 5, Sech Bhawan, Salt Lake City, Kolkata, 700091

Address:

North 24 Parganas, West Bengal

here is the complain today I launched!

Hi
Nokia Care, DN-1, College More, Sector 5, Sech Bhavan, Salt Lake City, Kolkata, 700091


This is to inform you that, I Dr. Anindya Chatterjee is a user of Nokia-E-51 mobile phone. I have submitted my mobile phone in your service center dated 4 th Jan, 2011 due to solve the problem of inconsistency of availability of network in the same phone. On 5th Jan,2011 evening I went there to collect my handset as I have been informed that my handset is OK and I can collect it> My Token No was H43. But after going there, when I told your person to check in front of mine to show me the fitness of the handset, it was failed. Then they informed me that they want to intervene it again with my battery, though it was working with their one. I accepted it and left it to them. Now today evening I received a call from your center that my phone has some unsolvable hardware problem and I have to collect it without solving that (though it was working yesterday).
Now my question is unsolvable if the problem is , then how it was working on the previous day ( as I have been informed, Token no-H43, 5th Jan,2011) . If it is working on 5th Jan,2011, then I believe there must be some serious mistake for your technical person which causes the unsolvable problem of my phone. Today when I received my phone (Token No-H43), I asked the same question to your employee, but unfortunately he told "I don't know, how it happens" and also informed that he has written " not repaired and returned". I asked regarding the reason of problem caused, but the other side was unreplied. Any way, I have sign it and collect it, as I don't want to create seen over there(several customer were present, which could create a different situation there), I had pen through the the other line and collected it ( You can check the Job sheet). I could not remember the full Job Sheet no. but last no is 4/10.
As a bonafied Nokia hand set holder for ~ last 7 years, I am taking this opportunity to request you to intervene into this matter and rectify my phone, so that I can restrict myself to go further.
Waiting for your early positive response.
Regards
Anindya

I want your assistance regarding this matter!My No:[protected]