[Resolved]  Nokia (E62) — Mobile phone not working

Nokia/Nokia E62 — Mobile Nokia E62 Problem

Dear Nokia Board of Directors,

I need you help Urgently, because in 12 months that I bought my Nokia E62 mobile phone I have only used it for about 6 Months. I have always been a loyal customer of Nokia Products, but today it became impossible for me to buy another nokia mobile.

First of all I bought the Nokia E62 mobile, because it's advertisement said that this model had IP Pass Trough and really it was a false statement, because it doesn't has, after that mu Nokia E62 had a motherboard problem where I sent it to Mundo Digital Celulares, Goiânia, Goiás, Brasil a licensed Nokia center, and there it stayed for about 45 Days, where in 17/07/07, Nokia sent to me a brand new mobile Nokia E62. That day I was sure that my problem where ending but guess what, 20/09/2007, the brand new mobile Nokia E62 presented the same problem, where I had again to leave my mobile in a Nokia Center, and until this date I’m still without a mobile and has spent over R$ 1.000,00 with phone calls to nokia Care center and with claro celulares, So I ask you, knowing how Nokia USA is correct with its customer, to help me solve my case.

Nokia Brazil Service Calls Registration:

[protected]
11/09/2007 –[protected]
16/10/2007 –[protected]
23/10/[protected]

Nilson Cardoso Amaral Junior
AV w-06 Condôminio Patio Andaluz , Alameda Cordoba, Casa 42, Chacará São Pedro, Setor Santa Luzia, Aparecida de Goiânia , Goiás.
Cel.: +[protected]

Dear Team Nokia,

This is one of your brand-valued customer from India, just to give a brief. I, have being using Nokia Cell Phones since the time cell phone services started in India, Till date I, must have used at least 15 models (ONLY NOKIA)

But off late I, have totally disappointed with the QUALITY of Products supplied by your esteemed company which happens to be the most important aspect for any product & brand to sustain it's leadership position in such markets (Indian Markets) the reason for making such statement is I, have purchased E 61i model from your Nokia Priority Dealer on May 10, 2008 (Imei - [protected]) but to my surprise the same got knocked off in just 3 months & that too NOT because the asset was mishandled but due to POOR QUALITY of the product, I, really FAIL to understand how can a company (Awarded Most Trusted Company) of such caliber compromise on PRODUCT QUALITY. Team let me inform you that Indian Markets are very sensitive & such instances (with loyal customers) really creates a negative impact as the word of mouth plays a very important part in company’s sales, Growth especially when the company is struggling to sustain it’s Leadership position. Or is it that the company is NOT bothered because the Law's are NOT that very strict in India protecting customer right but there is something called " Professionalism & Corporate Ethics " which we expect from company of your repute.

Let me also inform you that I, have given my handset for repair to Local (Navsari Location – Gujarat) Nokia Customer Care on July 26, 2008 & the same was dispatched to Delhi for enhanced repair & check on Aug 07, 2008 (as per the information provided to me by your representative only once in a week i.e. on every Friday the consignment is dispatched) the same was received by me on Aug 29, 2008 after a month inspite of giving a commitment of 15 days, Now today morning I, have faced the same problem & when contacted your Nokia Customer Care they gave me a totally unprofessional answer that it has to be sent back to Delhi and you will receive the same after 1 month.

A Few Genuine Concerns:

ü How can a company (Awarded Most Trusted Company) of your caliber compromise on PRODUCT QUALITY.
ü What Kind Of Service Levels / Standards being extended / practiced that just after 3 months of purchase (Fresh Piece & From Nokia Priority Center) the asset knocks off & the same is repaired & again same problem exists after just 25 days
ü Till date I, have made 10 calls to your call center in Bangalore, but have NEVER received any satisfactory reply / revert.
ü After all this why is it that A Customer Should Buy Products Manufactured by NOKIA???

I, expect your TEAM to really take my feedback very seriously & investigate the facts an early revert would be highly appreciated as for the 1st time in last 10 years I, am without a cell phone inspite of spending INR 16000.00 on the same. Also let me inform you that with this kind of approach and attitude received from your company I, am seriously thinking of taking some legal action & also bring this instance to media to ensure that other customer think before purchasing NOKIA.

NOKIA/ E62 — bad services from the dealer

Dear Sir,

Please find the attachment showing purchase bill of my nokia handset(E62 serial no. [protected]) of 27 Feb. 2008, and also the replacement slip given by metro telecom at mangalore( your authorised dealer) on 01/08/2008, and service job sheet of 06/12/2008.

My handset is having some software problem and joy stick problem and your customer contact persons at metro telecom are telling its not repairable and we cant replace your handset because its not in warranty.

Before coming in a contact with your centre, i went to udupi nokia care, they have checked online and replied that your handset is not having a warranty because after replacing the hand set. The nokia care(metro telecom) have not updated the warranty of handset which i got after replacement even my old handset(serial no. [protected]) which being purchased as on above said date is also not having the warranty no nokia care wants to take this handset without warranty at udupi.

Is this the service provide by the nokia for customer satisfaction or this is the cheating with customer by Nokia care.



Please revert back with your plan of action before i will put any legal complaints against your services.



CC: [protected]@nokiacareindia.com



With regards

Gagan Gautam

NOKIA/ E62 — mobile off

my mobile was off . but noe not coming on stage . can you help me to know the good service centre.........