[Resolved] Titan Eye+ — Non receipt of Spectacles | |
Dear Sir/ Madam, This is in relation to my order for spectacles with your Titan Eye+ showroom in Malleswaram. I had given order for a pair of spectacles during mid June 2009. It has been an ordeal ever since. The delivery date was committed as 24th June 2009, but inspite of my repeated followups there was no response from your store till 2nd July. I finally got the spectacles on 4th July. When I got the spectacles, I saw to my horror that the quality was extremely bad. I returned the spectacles to the store for repair. The store incharge told me that the lens were wrongly fitted and promised to return it in the next couple of days. It has been more than 10 days since then and I have not had a satisfactory reply inspite of my repeated reminders. The value of the spectacles is close to Rs. 20000.and the entire amount has been paid in advance. My experience with your service has been horrible and I'm planning to consult my lawyer for further course of action. Please revert immediately with your response. Raghunandan H V Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sir,
I have purchased the spectacles for my sister from Titan Eye Shop from South City Mall, 375, Price Annwar Shah Road, Jodhpur Park, Kolkta-68 on 21.08.10 .My Sr no is 442 dt 21/08/10. The power of glass is approx -8.5, The delivery date was aprx 10 day ie on 31.08.10. On 01.09.10. they informed that they will taking another 10 days as lense was broken incourse of fittings. Inspite of my repeated reminder about the provable date of delivery they were giving an excuse that they havnt received the lense form Banglore . I have even compained to Custer service regarding this matter on 06.09.10.
She is facing lot of problem without spectacles. This kind of experience is very shocking. Being group of Tata's and providing such kind of services.It is better to close the store if "Titan Eye"are unable to serve your customer
I woul request the management to seriously look into this mater.
Thanks,
Neeraj Agarwala
I have purchased the spectacles for my sister from Titan Eye Shop from South City Mall, 375, Price Annwar Shah Road, Jodhpur Park, Kolkta-68 on 21.08.10 .My Sr no is 442 dt 21/08/10. The power of glass is approx -8.5, The delivery date was aprx 10 day ie on 31.08.10. On 01.09.10. they informed that they will taking another 10 days as lense was broken incourse of fittings. Inspite of my repeated reminder about the provable date of delivery they were giving an excuse that they havnt received the lense form Banglore . I have even compained to Custer service regarding this matter on 06.09.10.
She is facing lot of problem without spectacles. This kind of experience is very shocking. Being group of Tata's and providing such kind of services.It is better to close the store if "Titan Eye"are unable to serve your customer
I woul request the management to seriously look into this mater.
Thanks,
Neeraj Agarwala
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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(i) The shop was closed.
(ii) There was no response to my calls on their Landline and Mobile numbers.
(iii) There was no intimation of nay sort on my number even after I sent an SMS to them.
I hope Titan being a Tata company will have the decency of finding ways of making up for absolutely atrocious behaviour .I can not make my sel[censored]se the terms 'customer service' for what they have done.