Northern Railway — Errant seat allotment & Non-opening of Coach Door

I have two complaints which are as follows :

1. I had booked ticket on 12.08.2009 (PNR No.[protected] from Chakki Bank to Cuttack with Reservations upto Delhi in Train No. 2414 for the journey date 19.09.2009 (from Chakki Bank to Delhi) and onward journey from New Delhi to Cuttack in Train No. 2876 (PNR No.[protected] date of journey 20.09.200 for myself age 34 and my wife age 29. From Chakki Bank to Delhi, the status of the ticket was RAC 2 & RAC 3 as on date of ticket booking i.e. 12.08.2009. Then I was allotted Berth No. S-10/62 and S-3/25. I dont understand how come in one PNR No. two persons are allotted different seats that too one in S-10 and one in S-3. This is serious lapse on the part of Railways. Kindly look into the matter.

2. On the date of journey at Chakki Bank Station, the train no. 2414 came with jam-packed in all Sleeper Coaches. Door of Coach No. 1, 2, 3, 4, 5 & 6was locked from inside. Only Coach No. 7 & 8 was opened and all the people were going inside the train only through coach no. 7 & 8. Security Forces/Military people have locked the door from inside with the huge luggage. No guard was available to whom we can complain. In this situation, we, (me, my wife and my child - 2 years), with with luggage could not board the train. We went to the Station Manager to complain about this, but he showed his inability and said this is not his duty to open the door of coaches. Next day i had to catch the rain No. 2876 (from N.Delhi to Cuttack), which was to depart from New Delhi station at 6:30 AM. In turn, I missed both the trains. Please let me know, who is responsible for this type of situation.

Please look into the matter.

regards,

Prasanta Kumar Gochhayat
NHPC Ltd.
O/o Executive Director,
Region-II
Banikhet
Distt: Chamba
Himachal Pradesh
Mobile No. [protected]
Email ID : [protected]@gmail.com