[Resolved]  Lenovo — not able to use from the date of purchase

sir/madam
I bought a lenovo Y-510 series laptop (product model[protected]Q and serial no. ME-15025) on date-- 23 june 2008 at 7:26:03 pm (i have attached copy of invoice with this mail)
from S.A.Infosys, plot no.-6, 1st floor, sahid nagar, Bhubaneswar, Orissa.

From the very 1st day (i.e. 23 june 2008)at 9:00pm when i reached home happily with my new laptop, unfortunately i discovered that my laptops DVD-ROM is not functioning, not
reading or writing any type of cd/dvd.So i called the Dealer at pnone no.[protected], they told me to come tomorrow with laptop.
I went with my laptop at 3:00 pm, and he told it was minor problem and he returned on same day.

But my problem was not yet over.I had a new series of problems were waiting for me.
After using my laptop for 15 days i started to face driver problems such as volume controll key stopped working, touch pad stopped working, key board was not working.
So i called customer care and they told me to formate my laptop and reload the OS and driver.But after doing that i had still same problem.
so, finally they(customer care) gave me a complain no.--[protected] and told me to submit my laptop at lenovo service centre at bhubaneswar(Wizer tech, gopabandhu sqr.bbsr).


I submitted my laptop on16/10/2008 to the above mentioned office, they kept it for 1 month.after 1 month they called me to collect the laptop as it is repaird.
but when i went there, my laptop was in same condition as it was before.then i checked my laptop there only at service centre, not even a single problem was solved.
Then they told me to submit my laptop for more 2 days.
but i denied, and came back with my defective laptop.
some how i managed it with that persisting problem.


Again after 20 days, i discoverd that my laptop hinge case has started producing cracking sound, and i was not able to open the lid of laptop.later on i found that i was cracked.
I called again C.Care on 5th jan.2009, they gave me CASE no.--L915005Q, and told me to submitt my laptop.
After one and half month that is on 26/02/2009 collecetd my laptop.

Now after two days i.e. on 28/02/2009 i found that my wi-fi is not working, there is very low data trasnfer, internet surfing is very very slow.
And on 1/3/2009 i found that my DVD-ROM switch is not working.not able to eject my dvd.
I called C.Care on 2/3/2009, they gave me a new case no. L932005R, and told to submit the laptop to service centre.

Now i am fed up with this laptop, it is not possible for to go to service centre very frequently since i am a MBBS student, it is not possible to miss my classes .
I have called to C.Care many a times, but never got satisfactory results.

I have decided to complain a case against LENOVO INDIA LTD at consumer court, i have all the documents and proof with me.


NOW, i realized that my 50, 0000 rs went into dustbin, and i have done a great great mistake by chosing lenovo laptop for my studies.
i dont want to see this laptop again in my study table this LAPTOP is a DUPLICATE CHINESE LAPTOP.
plz do me a favour, plz send me a address where i can send my DEFECTIVE laptop back, get my LAPTOP replaced with a ORIGINAL LENOVO LAPTOP.


kindly do look into my matter, i cant manage it anymore,
i am mentally very harassed by this laptop



yours


GAUTAM TRIPAHTY
ROOM no --46
MBBS boys HOSTEL
HI-TECH MEDICAL COLLEGE
PANDARA
RASULGARH
BHUBANESWAR
ORISSA
PIN-751010
MOB---[protected]
[protected]