[Resolved]  Dell India Pvt Ltd — Not providing service properly in warranty time

Dell is not providing services as expected

I ve bought a new dell Laptop inspiron 1525, through one of its dealer in Nehru Place Delhi, after 9 Days i ve got the delivery of the product on 17 Mar 2009, infact i was happy with buying a product like Dell, a brandname & image.
Since then i have been waiting for a technician who can help me out to get it started, to install all the updates including my MS office, that can do the partition in the system, as well to make all the requirements for the system.
Since then i am trying to get in touch with anyone who can help me out, if anybody knows please kindly do let me know.
my email is [protected]@gmail.com
[protected]
Tax invoice No. is 00195835

I am doing a graduation course in animation and need a laptop which can facilitate graphics and Maya 3d Compatible. If you have a product satisfying the above please forward the details to me at my email ID
[protected]@yahoo.co.in.Please bear with me for using the complain box as the proper contact forum to you could not be identified from your website.



with regards

-Suraj Nair

Dell XPS 1330 System heating issue


This is Ravikiran. I am using Dell XPS 1330 Laptop. Recently I got a Problem with My Battery, It's not given proper backup. I contacted dell and they sent a new battery. That new battery was good and giving good battery backup, but Laptop getting overheating. I checked with Another Friend’s battery and Adapter that it's working fine, without battery also working fine. So I contacted to dell and logged a compliant for another battery on 30/3/2009. The representative said that, we are ready to replace the battery, but we can’t give assurance on the battery backup. Sometimes there may be compatibility issues with mother board. Hence forth we will send you the mother board and cooling fan first. If still the problem was not solved we will give you the new battery. I have clearly told him that my warranty will expire on 31/03/2009. I have accepted for his words and he has sent the motherboard and cooling fan and it was replaced by your service personal. Still I am facing the same problem that the laptop is getting overheating. Your service personal also find the problem with battery and he said, OK sir I will contact to Technical Support and we will replace the battery. But till date I have not received the battery or any update from dell. After One Week again I contacted to dell TS. They are saying that Your Warranty Expired. But the complaint was logged on[protected]. On the day when I logged the complaint my laptop was under warranty. And the call was not closed. How your people could say that the warranty is expired. But they are not accepting and they are simply saying this problem is not coved under warranty because it’s not functional failure. I was surprised to hear that, why they are saying that word. I don’t know what is functional failure is. Do you mean to say only backup of the battery goes wrong called functional failure. When I complained about overheating, why your person has suggest me to for changing of motherboard and cooling fan. He might have been sent the new battery on that day itself. If he sent the new battery it was covering under warranty. Hence forth you are requested to replace the battery and rectify my overheating problem at free of cost. I will not pay single rupee since because the complaint was logged on 30/03/09 and on that day when I logged the complaint my laptop was under warranty. It is not the fault of mine, Dell service people have misguided me to accept for replacement of mother board and cooling fan.

how I can proceed to dell.? Please help

My e-mail: ravikiran.[protected]@hotmail.com

Dear Sir,

Dell Vostro 1510 laptop bluetooth problem - Case ID 2004445

I am not at all happy with Dell. I had purchased the Dell Vostro 1510sed on its configuration & it had Blue tooth as standard feature even in the handbook it is noted that it has a blue tooth. But ultimately the conclusion on the above case ID was the same does not contain a blue tooth & need to purchase amounting to Rs 3, 500/-(Supply + Installation )

This is nothing but a cheating to a customer from Dell. I request your attention on the above at the earliest on urgent basis.

I also need a specific mail ID to register my complaint.Kindly revert on the same on urgent basis.

Thanks & Regards,

Makarand Apte
+91 [protected]

Dear Sir,

The battery of my laptop (Service Tag no.- B533T1S) failed within 15 months. I am not getting any power backup from that. Please tell me, what is the reason of failure. I had a talk with your representative and was told that the battery can not be replaced FOC as it has only 1 year warranty. But if the original battery is having only 15 months of life, it is not acceptable.

Secondly I requested your representative on 04.05.2009(reference no.[protected] to send me the quotation of the battery. Even after his assurence that I will receive quotation within 48 hrs., I have not received any quotation. Today since morning I have made several calls, every time your representatives assure to send the quotation but I have not received any quotation. I am sorry to say that whenever I need some service or help from Dell I didn't found any support. Have I made a mistake, purchasing a Dell Laptop and I will be punished like this only?

Expecting some response soon.

Your's

Praveen Kumar Vaish

yesterday i made a battery replacement request with dell...and they told me that my order has been placed and that i'll receive my new battery within 4 working days..
but in the evening they called me up and told me that my request has been cancelled

complaint no: 2202358
kindly look into this matter...

yours

Ashutosh Pandey

Dell India Pvt Ltd — Warranty upgradation.

I bought a DELL Vostro Notebook 1000 (Service Tag: 4GYBW1S) on 11.06.2008. Whose warranty was upto 11.06.2009. I contacted the DELL Helpline [protected] on 11.06.2009, Mr. Abhineet (from Bangalore) listened my words & according to my request he transfered Rs.16148/- (Rupees Sixteen thousand one hundred forty-eighty only) from my Standard Charterd credit card for the warranty upgradation for two more calendar years (Transactional Ref: INSO2550517). He also told me that this upgradation will be reflected within three business days.But till date (01.07.2009), it is not reflected. I have called them for number of times & every time they have assured me that they will resolve the issue by end of the day. Still its not resolved yet, so to save my money, I am registering this complain to the forum.

Anirbhan Ghoshal
Ph: +91 [protected]

I agree with Rajiv the Dell service is getting worst by the day and also the product quality, this is one of the problems of a big organization where you have so many departments and ppl seating behind their seats are so well instructed and the consequences for them to help you out of the way is so bad that they just want to swipe hand with anything that is not from their plate.

I had to wait for a quote for 10 days for my battery that did not pull itself through for even a year and the warranty for the battery was just 90 days, i could not believe myself. And or 10 days i almost spoke to all the departments but the Billing department cause they were never on their seats or as i assumed that due to recession the billing department was removed by the DELL management and no one from the other department was aware of it and they kept transferring the call to them and we always hit rock bottom.

Finally i got a Quote after 10 days of turmoil and now i am thinking if it is worth owning a laptop, as my desktop never troubled me so much in the past 5 years and i have not spent a penny on it. So in 5 years i will have enough money to buy 2 desktops for the price i have paid on my Laptop battery.

Owning a DELL LAPTOP is a yearly expense of Rs 5500 for the battery alone cut aside the other laptop problems you are going to face. I learned it the hard way but then for my work a laptop is a must so i have no choice.

Regards
Prashant Atal

this is Shruti . I have purchased this new Dell Studio 15 Laptop on thursday i.e. 9/7/09. and i have this problem regarding the facial recognition in my laptop ... its been two days that i have been trying ur toll free no. but it seems that nobody s interested in listening to ur prob every tiime you call them they ask you ur service tag no. and then they tell u to wait after that u keep waiting and waiting and after 10 minutes they disconnect ur call
whenever I need some service or help from Dell I get any support from ur service centers.
Have I made a mistake, purchasing a Dell Laptop and I will be punished like this only?

Expecting some response soon.

regards
Shruti gidwani

hello,
i brought a Dell studio 15 from Dell center which was located at Croma in Bandra, Mumbai two weeks back. Whenever i log on to the net to send out a mail or type something., the key board gives me problem. I am unable to type properly without missing out on some words. My mother bought a Dell Inspiron and she too is facing the same problem. I am in the US, ( which i had clearly stated to the salesman there...that i will be taking the laptop to the US)..how do i proceed?

Dear Sir/Madam,
i dont know whether you will read this mail or not but i am not happy with your dell services your dell exchlusive showroom at 20 c chandigarh india sco 57 not providing me good services he also commited wrongly that i can use dell inspiron on the wall...i am facing many problem while interacting with your customer care they all are helpless and poor ...your technical staff told me to come in front of computor even i was in office my parent didnt understand the computer and i was requesting to send agent at my home but ur technical staff told me to solve your complaint by ur self.i was facing problem in operating system...now i can say this thing that in future i will not recommend anyone to purchase dell computer becoz you people are fraud and mischief...i am not happy with your services i think even you can not resolve my problem ...then go to hell...[censored] u and your mother...


this is my order no.766913
service tag no.d16l3bs
sumit bahl
india

Dear Sir/Madam,
Please dont open dell exlusive stores like S.C.O 57 sector 20-c chandigarh ...[protected] they have disconnected my calls several times...and they aare not providing me services i have to resolve my complaint by taking your desktop along with me on my platina bike to sector 35 c to resolve the complaint of operating system...your dell dealers always making wrong commitment i have spean 33 thousand indian rupees to purchase dell computor but i dont think so you people really providing me good services...even you people dont know how to attend the customer on customer care..they always put me on hold and taking long time while taking single queries and also they transfer calls to one dept to another i think you should stop selling dell desktop speciall in india as all people are fraud and mischief..i want to talk with your manager and the person who is taking care of indian customers i still dont think you will resolve my complaint ...if you dont then go to hell...i think i have make a big mistake by getting your desktop...

Dell India Pvt Ltd — Laptop Delivery Not Done till yet

Hi,

On 6th Oct 2009 I had given purchase order for Inpiron1545 laptop via order no:0417597 Customer code:872691. I was told that system will be delivered before 12th oct as on 13th Oct I was going out of station for diwali vacation. This thing I had clearly mentioned to DELL on 6th Oct itself and I was given assurance that delivery before 12th oct will not be a problem at Hyderabad.

But on when I didnt get the delivery till 11th oct I called up Dell Sales executive to find out why delivery has not been done he told me that now it is not possible to get the delivery on time, so I asked him to cancel the order and refund my money.But later he made me promise that if I can provide him FORM 17 madatory for uttaranchal then he would make sure that deliver is done at Dehradun on 16th Oct. So I had given him scanned copy of FORM 17 as welll as the hard copy by 15th oct. But till yet i.e 30/10/2009 no delivery has been done. I have made several compliants to their customer care , and written mails to their senior manager but nothing has been done. The sales Executive is not picking my mobile and no body is replying to my mail. I have asked them to refund my money but nothing has been done all they is that your delivery will be done next day.. I have decided to take the case to Consumer Court.

MY Order Number: 0417597
Customer Code: 872691.
Case ID: 2328954.

My Name : Kanishka Singh
Mobile: [protected].
Place: Hyderabad, India.

I also had big problem with Dell warrenty. I was moving from US to india and my warrenty was expiring. I asked dell chat support agent, if it is possible for me to transfer my warrenty to India and he told me yes so I took the warrenty. When actually I ask them to change it they asked me $204 I was upset but still I paid it (for a $502 laptop I paid $313). When I reached india. I had a problem with charger and DC power jack. I talk to support agent and they asked me to got to Lajpat nagar new delhi dell service center. They changed the adpater but for DC jack they asked me to upgrade the warrenty to complete care. I changed that by paying $77. Now When I went back to the same service center they told me I need to pay further Rs17000 or the same technician can do it without going through dell for Rs 4000. I am not whether to upgrade the warrenty or pay the bribe in dell service center. Ultimately one year warrently is costing me more than the laptop price and it is not getting repaired either.
I will never suggest anyone to buy dell laptop.
Satish Kumar

Dell India Pvt Ltd — Dell All in One Desktop PC Not yet replaced after Case logged almost 100 days

Hello,

I had purchased Dell All in One Model from Dell India Pvt Ltd . Model Dell Inspiron Desktop One19. After Purchase on July 2010 the system immediately stopped working. I had registered the case id 5477177 through Dell support. Dell support visited my place after 12days and finally said that there is no availabilty of the spares so the issue shall be rectified by 15days. Today it is almost 100days there is absolutely no response from Dell team. Our faulty unit is not yet replaced and when contacted the Customer Care they reply sayin due to High Volume in calls please call after 2 hrs. The same is being repeated frequently.

This issue should be taken seriously.. This intends to huge loss of our time in Business and also money..

Regards

Pandurang Kamath
9

Dell India Pvt Ltd — Mobile phone complaint

i am Rahul Kamdar. I live in bhopal. i purchased dell XCD28 mobile phone in January this year.
then within 1 month i had problem with my headphone.
after then i was getting problem with my phone also. as it was in replacement warranty i submitted it to dell service centre in bhopal before three months. but still i not got my phon.
i am continuously calling to dell customer care. whenever i call they say that i wiil get it within a weak but i still waiting for it.
please contact me
my cell no [protected]

Dell Laptop Hardware and Damage Warranty

My Dell Laptop Model 3521 have problem with Hardware, the problem is that it is shut down when closing the lid. And its Damage from Left-up side corner.

display problem

my laptop's display is fleekring.It's coming white with black lining