[Resolved]  Numero Uno — Defective Shoe

Address:

Central Delhi, Delhi

Hi Team,

I am extremely disppointed in buying Numero Uno Black leather shoe (NV-1007) from their store in Cannaught Place (Block N7) which became unwearable within a weeks time. The purchase was made on 13 June 2010 & the shoe wore out in 2-3 use only which clearly indicates that a defective item has been sold to me.

Problem: It was clarified at the time of purchase if the sole will wear (uncertain about the pasting) out soon & if it does will it be exchanged by your service center. I was assured by the sales person at the store that no such problem will occur in the shoe & even if it does then my shoe will be exchanged under gurantee period of 3 months.
To my surprise, the pasting of the shoe could not even sustain 2-3 days usage & i had to go back to your store in CP on 20 June 2010 against the same fault which i doubted initially. Even more surprisingly, on raising the issue the sales people in the store denied any such commitments & instead told me that they would get the sole pasted & repaired. I handed over the shoe to the store incharge for addressing this issue, but i havent heard from him for the last whole week.

I do not understand that if the defected piece is not to be exchanged then the same problem would recurr again. I did not pay for a defective piece & should not be asked to compromise for the repair.

Please help me in claiming what is rightful of my purchase by escalating this to the higher officials in Numero Uno. Also, if possible please share the contacts of the senior people in Numero Uno who can address this issue.

Vaibhav Chowdhary
[protected]@gmail.com