Comments
I regret to inform you that I had purchased O general AC dealer name *GURUNANAK REFRIGERATOR", CHANDRAPUR* from the day I installed AC, dealer giving me worst service everyone.
I am sharing my current worst experience of the dealer.
Dear sir,
I am Yogesh Toshniwal from Chandrapur.
The day I bought AC his service is too slow and not proper.. In my family we have 11 AC of O general company AC. And everyones complaint against him is for the same...
The thing is that from last 1 month he is giving me date n date means he is giving me excuses for my AC.
My points :: My ac is not working, not chilling. I called him to send someone for checkup n let me know the problem. After 5 days service person came n checked, after sometime service person telling me 'i think ur gas leakage is problem, we have to open both compressor n machine" but this work is doing by another service person and he left...
Again after 2 days 2nd service came n done all the thing n took ac with him. And i called the dealer atleast 25 -- 30 times in couple of days.
Dealer not have anyother alternate number to call from customer side.
After 8-9 days he received my call and told next morning my ac will get okay and will send service person for fitting.
Service person from dealer side came after 2 days at my home.
AC is working perfect on same day but after 2 days its again creating problem ( gas leakage from pipe and water leakage problem from AC front side). Dealer has taken 3500rs (2500rs for gas leakage n other service charges) for such silly repairing and didn't done work properly.
When i called again to say about the problem, just asked him to know what he had done repairing in AC last time and what he said " gas leakage problem arises again and company dont have new GAS PIPE available at the moment. When ever GAS PIPE available in the company my person will come and repair it and fit at ur place.
I had waited for again 20-25 days and called him again. And what he is saying " company don't have GAS PIPE / other things unavailable"
He telling me -- he visited NAGPUR service office 2-3 times but due to unavailable I can't help,
I asked him if company don't have such parts unavailable then how you arranging such parts for new AC connection..
I told him I will complaint for ur service in COMPANY HEAD OFFICE. After that he is telling me in rude manner ""Aapko jo karna hai karlo, jagah complaint karna hai kardo mujhe koi farak nahi padta. Ab jab tak mujhe koi aapke complaint ke bare me msg or call nahi aata, tabtak aapka ac repair nahi karunga..
How rude behaviour he is giving to customer...
Is such kind of service company providing to their loyal customer.
The reason behind writing complaint to you sir is ---
1) My brother starting Restaurant in coming 1 month and I needed 4 Split AC, he decided to buy other company AC, I had purchased other company SPLIT AC. Just because of such a worst and third class service giving by such dealer...
And also needed 2 Split AC for my home but again I choose to buy other company AC.
2) I am a patient from last 6 months. And from last 25 days I am sleeping in my home without AC with my wife and with 1year old child. It's not possible for me to sleep in daily approx 46`degree temperature..
As per dealer, -- if stock is not available in the company and company is not able to arrange NEW GAS AC PYPE from last 25 days then how I help you, I want to ask if company is not able to arrange AC parts then why company is giving such a faulty promises to customers.
Till date I didn't get my AC, MY ac is with dealer...
I called dealer today again and he is debating and arguing with rude behaviour and he is saying wait till stock available in the company. And he is saying i[censored] r dealing with company sales Person then why I deal with you, contact directly with company.
If I will not get justice against dealer then I will post this all details in newspapers n other social website
I know very well how to demolish company name just because of such worst dealer...But I don't want such things to do and spoil such goodwill and reputation of company in market.
Waiting for a reply from your end.
Thanking You
Yogesh Gopal Toshniwal
Proprietor
YOGESH TEXTILES
Contact [protected]
I am sharing my current worst experience of the dealer.
Dear sir,
I am Yogesh Toshniwal from Chandrapur.
The day I bought AC his service is too slow and not proper.. In my family we have 11 AC of O general company AC. And everyones complaint against him is for the same...
The thing is that from last 1 month he is giving me date n date means he is giving me excuses for my AC.
My points :: My ac is not working, not chilling. I called him to send someone for checkup n let me know the problem. After 5 days service person came n checked, after sometime service person telling me 'i think ur gas leakage is problem, we have to open both compressor n machine" but this work is doing by another service person and he left...
Again after 2 days 2nd service came n done all the thing n took ac with him. And i called the dealer atleast 25 -- 30 times in couple of days.
Dealer not have anyother alternate number to call from customer side.
After 8-9 days he received my call and told next morning my ac will get okay and will send service person for fitting.
Service person from dealer side came after 2 days at my home.
AC is working perfect on same day but after 2 days its again creating problem ( gas leakage from pipe and water leakage problem from AC front side). Dealer has taken 3500rs (2500rs for gas leakage n other service charges) for such silly repairing and didn't done work properly.
When i called again to say about the problem, just asked him to know what he had done repairing in AC last time and what he said " gas leakage problem arises again and company dont have new GAS PIPE available at the moment. When ever GAS PIPE available in the company my person will come and repair it and fit at ur place.
I had waited for again 20-25 days and called him again. And what he is saying " company don't have GAS PIPE / other things unavailable"
He telling me -- he visited NAGPUR service office 2-3 times but due to unavailable I can't help,
I asked him if company don't have such parts unavailable then how you arranging such parts for new AC connection..
I told him I will complaint for ur service in COMPANY HEAD OFFICE. After that he is telling me in rude manner ""Aapko jo karna hai karlo, jagah complaint karna hai kardo mujhe koi farak nahi padta. Ab jab tak mujhe koi aapke complaint ke bare me msg or call nahi aata, tabtak aapka ac repair nahi karunga..
How rude behaviour he is giving to customer...
Is such kind of service company providing to their loyal customer.
The reason behind writing complaint to you sir is ---
1) My brother starting Restaurant in coming 1 month and I needed 4 Split AC, he decided to buy other company AC, I had purchased other company SPLIT AC. Just because of such a worst and third class service giving by such dealer...
And also needed 2 Split AC for my home but again I choose to buy other company AC.
2) I am a patient from last 6 months. And from last 25 days I am sleeping in my home without AC with my wife and with 1year old child. It's not possible for me to sleep in daily approx 46`degree temperature..
As per dealer, -- if stock is not available in the company and company is not able to arrange NEW GAS AC PYPE from last 25 days then how I help you, I want to ask if company is not able to arrange AC parts then why company is giving such a faulty promises to customers.
Till date I didn't get my AC, MY ac is with dealer...
I called dealer today again and he is debating and arguing with rude behaviour and he is saying wait till stock available in the company. And he is saying i[censored] r dealing with company sales Person then why I deal with you, contact directly with company.
If I will not get justice against dealer then I will post this all details in newspapers n other social website
I know very well how to demolish company name just because of such worst dealer...But I don't want such things to do and spoil such goodwill and reputation of company in market.
Waiting for a reply from your end.
Thanking You
Yogesh Gopal Toshniwal
Proprietor
YOGESH TEXTILES
Contact [protected]
I also feel sorry to tell you that there is absloutely no proper service after sales and monitoring by the seller by M/s Rathna Cools Pvt Ltd., . WILL YOU THEREFORE PLEASE TO TELL THEM TO APPOINT A GOOD MECHANIC CONTRACTOR REMOVING THIS SHANKAR who seems to be not qualified or experience in this line of Airconditioning.
Kindly do the needful IMMEDIATELY as I have got 2 O General airconditioners bought in the last 2 weeks for which I AM AFRAID THAT THE WARRANTY SERVICE WILL DEFINITELY BE WORST WITH THIS FELLOW WORK.
Kindly Reply to my email id : [protected]@vsnl.com confirming receipt of this mail.
Regards,
N.Radhakrishnan
Chartered Accountant,
T.Nagar, Chennai -600017.