O General Air Conditioner
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O General Air Conditioner Complaints & Reviews

S
Sudarsan V
Dec 11, 2022
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1 Ton Window AC

Purchased the product on 29.12.2021. No service person visited for service despite requesting to attend the service call after 5 pm. They repeatedly called and disturbed during my working hours and automatically cancelled the call. I am thinking of approaching the consumer forum with the bills...
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R
Rahul Kumar Ahuja
Jul 25, 2022
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Noise Issue In Indoor unit

Poor O general team Service. There Is A unwanted Noise In The Ac And I Made Lots Of Complaint About That. It's The New Ac After Installation It Cause Issue From Very First Day. Its his team Who Said That There is No Noise I already Share The Video regarding That but Did Not Get Any Solution Kindly resolve The Issue Or Replace The AC ....
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I
imperial cargo
May 23, 2022
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Service COMPLAINT

Address:1304, juhi serenity, sector-8, Ghansoli, Navi Mumbai 400701

We have purchase 3 AC. but till date no one has came for servicing....
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M
Mack1980
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Split AC 1.5 Ton

It's been a year that i bought split AC 1.5 ton from Bercos. but experience has been horrible. in the sencod season of its operations, we can find ice on the coil at the setting of 22 degree celsius. Water drips from the indoor unit. on complaining to O general they say that since installation was not done by O general hence warranty is void. While I paid rupees 3500/- (against normal installation chantages of 1500/-), New bercos (dealer...
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S
sadhu karthik
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Air conditioner return.

Address:Miryalaguda Near vemulapally mandal , Hyderabad to miryalaguda road side, lift side

Hi, pls contact further info for this number:- ([protected]).
I purchased AC on May 16th and they did install on the same day. After using for two days we had mother board issue with that.Because of this, we want to return it immediately.After consulting the person who installed this, he advised to keep email for reference. We are not interested in your product and please take it as soon as possible.
We purchased this Ac from,...
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Y
Yellowtoucan
from Mumbai, Maharashtra
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a/c complaint not attended

Address:Jewal Bazar Rewari, Rewari, Haryana, 123401

Dear sir/madam,
I regret to say that i have lost faith in your company, although i am a long term user of ogeneral appliances however this particular time your customer support have shown me that indeed a customer can be fooled even by a company like yours.
My a/c purchased on 01/04/2019 faced a problem relating to pcb a month back. This was attended by your executive and i was told by him that it will be resolved within a...
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J
Jaya Grover
from New Delhi, Delhi
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split ac compressor fault - worst customer service

Address:122107

I have a Ogeneral Split AC under warranty and the compressor is not working and my AC does not cool so I have been trying to connect with customer service via emails and calls and everything I get a response that 24 - 48 hours technical will visit but its been 3 weeks no one has turned up and I guess they never will since the product is under warranty and they will not make any money out of it. Its going worse I am looking for a lawyer who...
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A
Apaltal
from Noida, Uttar Pradesh
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cheating customers

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

This is to inform you that i have very unhappy with the service provided by ogeneral
I have purchased an air conditioner on feb 2018, since then i have been struggling to get the operational issues sorted. I have tried reaching out to both croma & ogeneral representatives however the issue still persists.
Further we have been interacting with mr sachin diwedi from ogeneral from last 3 months and like to express my sincere dissatisfaction...
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B
Bhawna830
from Patna, Bihar
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worst service

Address:Patna, Bihar, 8000014
Website:www.generalindia.com

I complaint on 30th june 2018 someone picked and said you will get service in 48 hrs but no response till today i got. My complaint id dih[protected].

Yesterday and today we are calling on following numbers
[protected]
[protected]
[protected]
Someone misbehaved and said all technicians are on off today

Ridiculous behavior and service with no response.
Kindly provide us proper...
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S
shivam.mcr
from Jammu, Jammu and Kashmir
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smell problem in ac

Address:Moga, Punjab, 142001

I purchased o general 1.5 ton split ac in oct month of 2017 because i think it is a reputed company, now i feel i were wrong, company may be big but a. C. Is much below the mark. That time i have no issues with this ac but in this season i started the ac after service of this it makes smell which is non tolerable after that service man again did the service and he also said smell is coming from the ac but i don't know which smell is this......
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P
Prasad Rupakula
from Visakhapatnam, Andhra Pradesh
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not rectified my o general split ac problem

Address:Krishna, Andhra Pradesh, 521134

I purchased O general AC on 15.05.2017 in Vijayawada, but my AC is problem with Low Cooling from December 2017. i complained three times through customer care of ogeneral. My complaint numbers are anu[protected] dated 30.12.2017 and vij[protected] dated 28.04.2018 and vij[protected] dated 11.05.2018.But not at idetified the problem ti date i.e 21.05.2018....
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A
abhishek23377
from Delhi, Delhi
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not providing service

Address:New Delhi, Delhi, 110017

I bought a o general ac on 9th april 2017, it was leak. I complaint about this in same april month to service center after so many requests an executive came and resolved the problem. Now in month of august i requested the first service of my ac. Request no. Was del[protected] allotted to mr. Jai singh. Mr. Jai singh didn’t came to my home for service of ac and closed the request. This kind of service provided by o general executives. I...
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S
sugan44
from Thiruvananthapuram, Kerala
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Installation deficiency of service

Address:629852

I had bought a 1.5 tonnes O General Inverter Split AC.
For installation in my village in kanyakumari district in Tamil Nadu two technicians arrive at 1730 hours at the time everyone retires from work though they were called at 1000 hours in morning.
They complete the job at 2000 hours and demand payment for 4 meters 3 core wire at Rs. 90 per metre saying for installation company supplies only 3 Metre wire. I asked him how...
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F
fom @
from Hyderabad, Telangana
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Compressor fault

Address:500027

This is to bring to your noticed that eti o general compressor are getting failure every year. Iam from hotel vaishnaoi a 3 star hotel at kachiguda, hyderabad since 3 years eti genereal compressor are getting failed and every year 5 to 8 compressor are getting failure without any proper reason and the company representative are least bother to rectify the problem and they only suggesting us to replaced the new compressor and it costing a...
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A
Alpesh Shah03
from Ahmedabad, Gujarat
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O general ac not cooling properly

Address:Ahmedabad, Gujarat, 380007

Dear sir

I have bought o general air conditioner model no. Og 1.5 tn sac model: asga18ftta (Id-t026151 0d-t027698 from m/s. Moonair sales & service pvt. Ltd., from ahmedabad with bill no. 000090 dated 21.05.2015. Since august, 2015 i have getting problem of cooling from this ac and i have complaint it to dealer. Many time dealer and company has sent their engineer and technical person to my place and they couldn't giving proper...
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U
Umais Farooqi
from Gurgaon, Haryana
May 28, 2022
This thread was updated on May 28, 2022
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Non Response of My complaints

Address:Gautam Buddh Nagar, Uttar Pradesh

I have purchase the following O General air conditioner of your company: This is my suffering with O General air conditioner Date of Purchase: 21.03.2014 Serial Number :3359 Capacity : 1.5 Ton Model :AXGT18AATH Buy it from from Sunil Refrigeration works (darya ganj) receipt serial no. 7721 It was working really awesome, up-to usual mark of O-General air conditioner and that makes me fully satisfied for the extra money (as compare...
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S
sudhi20
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

terrible service

Address:Bangalore, Karnataka

Subject - Commercial Airconditioner for a restaurant.
In April 2012 - we bought a set of 3 O general airconditioners from M/s Jumbo Electronics - Whitefield, Bangalore. One airconditioner was not working from the beginning. On complaining to Jumbo Electronics - we received no service. On complaining to O General - after 4 weeks they sent a technician who has still not fixed the problem. My sincere suggestion - please do not deal...
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H
harshit batra
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

after sales service

Address:West Delhi, Delhi

not responding towards the contineous calls made by us for my o genral window air conditioner service ....
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A
arunmkl
from Nagpur, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not working Properly

Address:Patiala, Punjab

I have purchased O General 1.5 T A C Model 18 GPK-AXG from National Agencies, Patiala in April 08. Because i think it is a reputed company, now i feel i was wrong, company may be big but A.C. is much below the mark. Unchi Dukaan Fika Pakwan is really suit to O general. My complaint is when we start the A.C. after some time it trips we are facing a lot of problem in this hot summer . Website is also vey poor (as A.C.) not consumer friendly,...
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A
Akshat Kedia
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Defective Product

I had bought 3 split air conditioners from O Generals official Dealer in Mumbai - Grand Prix Air Conditioners.

However, since the beginning, there was a problem in one of the machines. On making several complaints, Grand Prix refused to acknowledge and solve the problems. After threatening them with legal action, they accepted the problem and replaced the compressor..

However, now there is a problem of loud...
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