Igl online bill pay service is not reliable . First they have given job to many private sites which can not be depended upon because IGL have not notified them for bill collection. IGL's own gate way asks for USER NAME AND PASSWORD without telling the customer how to get them. If you go for registration on IGL site, the site does not complete the PW generation job . When you talk to CC, executive says, your USER NAME is your BP no. and password is icp followed by last 6 digits of BP no. This also does not work . Login is not complete. On further query CC Ex advises you to send email to firstname.lastname@example.org . This also does not work . There is no reply to email even if you write to CMD.
I have also written to cmd that there is no need for password because no one is interested to pay some one else's PNG bill . PW is misnomer . But CMD has no time to look to customer grievances . WHAT TO DO ? PW practice is not followed by other gateways like MTNL . IGL is not capable of even copying other successful payment sites. WHAT TO DO ? IT is PSU, It works like that .
RN Kapil. 9968286444.