[Resolved]  Overnite Courier — Overnite courier - [protected]

Address:

Pune, Maharashtra

Dear Sir,

With great regret I am writing you again on my previous complaint against Overnite courier.

I was expecting a shipment from HDFC bank, AWB no.[protected], which I did not received it till date. I spoke to customer service representative at HDFC bank and he told me that they have dispatched my courier on 4.01.2012 and I should received it within 4-5 working day and they provided me AWB no. and the contact details of overnite courier, however no one picks up the call there.

After logging a complaint here I received a call yesterday and they promised that your courier will be deliver today, however it is still not delivered. Today I spoke to someone from overnite on[protected], the lady was note ready to tell her name. also she was not ready to give me any of the senior manger’s name and contact details. She was only telling me that I will receive my courier today itself. So I kept on waiting however as I expected, that shipment not delivered yet. After waiting for entire day when I called again she said that we are unable to deliver your shipment as your address is of highway. I really don’t understand the reason behind it. If the address is not in your delivery range then you should have not taken the shipment.

They asked me to come to their office at camp and receive the shipment. If I only have to go to collect my shipment then what is the use of these courier companies?????

As per the HDFC records they have dispatched my shipment on 4th jan – 13 and today is 17th Jan – 13. If it takes 13 days to deliver the shipment in pune I wonder how long these guys will take to deliver any shipment outside pune??????????

I believe it is better to go self and deliver our shipment rather than waiting for these courier companies. Overnite spokesperson were feeling pride about this compliant and were telling me that dear sir we have received a complaint from you. I really don’t understand are these companies are following any TAT for their customers? Do they have any customer value in their company’s mission or vision?

This is really disgusting and unacceptable service by the company. I would request you to please look into this and take necessary action.

Thanks in advance.

Vivek Poddar
+91-[protected]
[protected]@yahoo.com