Pantaloons — DETECTING MACHINE IN PANTALOONS

Address:Karnataka

THIS INCIDENT HAPPENED ON 2nd Dec 2011.

I entered the mall and the beep machine beeped, and i asked the security guard, he IGNORED IT.

I spent some time in the mall and selected few items and told the sales boy that i will go to the ATM and get the cash and come back, while I WAS going OUT, the detecting machine again 'Beeped" and I was insulted and the guards and the staff starting starring at me as though i am a thief, and took my bag check it fully, and found NOTHING.

With this incident I felt insulted and staff did not even to bother to "Apologize" but I want to fight against this mall for unnecessarily checking me and INSULTING A CUSTOMER???

How should i take it forward???

Help me, I am feeling very frustrated....how can this happen to a valuable customer because of nonsense machine "beeping"

PLEASE GIVE ME SUGGESTIONS....
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THIS INCIDENT HAPPENED ON 2nd Dec 2011.

I entered the mall and the beep machine beeped, and i asked the security guard, he IGNORED IT.

I spent some time in the mall and selected few items and told the sales boy that i will go to the ATM and get the cash and come back, while I WAS going OUT, the detecting machine again 'Beeped" and I was insulted and the guards and the staff starting starring at me as though i am a thief, and took my bag check it fully, and found NOTHING.

With this incident I felt insulted and staff did not even to bother to "Apologize" but I want to fight against this mall for unnecessarily checking me and INSULTING A CUSTOMER???

How should i take it forward???

Help me, I am feeling very frustrated...how can this happen to a valuable customer because of nonsense machine "beeping"

PLEASE GIVE ME SUGGESTIONS...
Dear customer,

Hi, I am Priya from Future Group. I would like to apologize on behalf of Pantaloons for the behaviour of the staff. I request you to write to [protected]@futuregroup.in with the store details, your contact details and reference id 1143. I will personally look into this matter once I receive your mail and have it resolved.

Regards,
Priya
Future Group Care
this incident happened wit me twice in big bazaar ...but i screwed all security guards after checking me thoroughly...both the time i produced proper bill and showed stuff what i brought bt its so embarrassing to get checked in front of everyone for doing nothing...future group wake up and change all those outdated machines first or else you will lose customers like me, i have decided never to visit big bazaar again in my life...

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    Pantaloons Fashion & Retail Phone
    +91 86 5290 5000
    Pantaloons Fashion & Retail Address
    701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
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