[Resolved]  Pantaloons Retail India Limited — Discolouration

Dear Sir,
We like to draw your attention that I am an avid shopper of M/s. Pantaloons India Limited. I am staying in Kolkata and generally shops in your Camac Street unit. My Green card No is [protected] and I frequent at your shop every month. Last month I have done some shopping. The material has appeared defective in regard to dis-colouration & thread.

On 19.09.2011, I have approached your Camac Street unit. Your representative have told me that this is not a defectiveness. After this they deliberately ignored my problem & asked me that why I have used those garments. I am really shocked after hearing that because people buy garments to use that. I was humiliated by your stuff. They do not know how to talk with the customers. On the same day I visited Westside also, but really I am impressed with their behavior. I should appreciate their treatment for customers. I do not know the name of those people talked to be but they are the staff of the camac street branch. I purchased dress material from your "BIBA" & "ETHNIC" collection. You can came to know details from one of your "BIBA" stuff named Mr. Roshan.

In view of above, this issue should not be neglected and I request you for your advice to change the same and resolve the issue at the earliest and I also want to know that what action has been taken against them for their ill behavior.

Awaiting your reply..

Thanking you,

Yours truly,



(Saibal Maity)
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