Passport Office — delay of more than 15 days on receiving tatkal passport

Address:

Delhi

I applied for a tatkal passport online and went to the nearest PSK Herald House,ITO on the scheduled date i.e. 23 August 2012 and paid the requisite fees but it was promised that passport would be issued to me maximum within 7 days but now it has been more than 15 days and there has been no answer from them.My File no. is DL[protected]. I even paid additional fees of Rs 1500 for tatkal but all useless. I have been facing a great problem due to non receipt of my passport. Please help