[Resolved]  Passport Office, Pune — Not received my passport even after 5 months

Address:

Pune, Maharashtra

I applied for my new passport on 19th January 2012 (because the old one expired on 10th Dec 2011) and the police verification was done in late Feb or March, but till date i have not got my passport or have heard anything about it. My File No. is B 001574 and Key No. [protected]. Today when i went to the passport office to find out the reason for the delay, my god, i was not allowed, but asked to get a slip from the enquiry counter, which had already about 100 people lined up. Is this the type of service the govt is giving to its citizens?
alexis gnanapragasam