[Resolved] Paytm.com — recharge was failed and shows a wrong information on recharge is done successful | |||
My recharge was not done and payment was debited and paytm shows folliowing order status ============================================================================= Your Order Summary Order Number: 19316181 Order Date: 24-Feb-12 11:22:19 S.No. 1 2 3 4 5 Description Recharge of Rs.124 for Uninor mobile number [protected] Rs.50.0 coupon of Dominos (Coupon Code : PAYTM15) Rs.85.0 coupon of Dominos (Coupon Code : ADV05) Rs.100.0 coupon of Monginis (Coupon Code : ANHQ1 ) Rs.100.0 coupon of Mithaimate.com (Coupon Code : SPC100PAYTM) Net Payment Received Status Recharge Success Delivered Delivered Delivered Delivered Amount (Rs.) 124.00 0.0 0.0 0.0 0.0 Rs. 124.00 Payment Mode: Rs.124.00 paid by Net Banking (Axis Bank). Your bank reference number is 33965150 Note : This payment may appear in your Bank statement as "Avenues India Ltd" Customer Services For any query, you may contact us at [protected]@paytm.com Please do mention the Order Number if you wish to contact us for any issues related to this order. Terms & Conditions All purchases made on www.paytm.com (including your Order Number[protected] are bound by the Terms & Conditions provided on our website at http://www.paytm.com/termsConditions.htm This electronic receipt was generated on 24-Feb-12 11:38:04 Your Order Summary Order Number: 19316181 Order Date: 24-Feb-12 11:22:19 S.No. 1 2 3 4 5 Description Recharge of Rs.124 for Uninor mobile number [protected] Rs.50.0 coupon of Dominos (Coupon Code : PAYTM15) Rs.85.0 coupon of Dominos (Coupon Code : ADV05) Rs.100.0 coupon of Monginis (Coupon Code : ANHQ1 ) Rs.100.0 coupon of Mithaimate.com (Coupon Code : SPC100PAYTM) Net Payment Received Status Recharge Success Delivered Delivered Delivered Delivered Amount (Rs.) 124.00 0.0 0.0 0.0 0.0 Rs. 124.00 Payment Mode: Rs.124.00 paid by Net Banking (Axis Bank). Your bank reference number is 33965150 Note : This payment may appear in your Bank statement as "Avenues India Ltd" Customer Services For any query, you may contact us at [protected]@paytm.com Please do mention the Order Number if you wish to contact us for any issues related to this order. Terms & Conditions All purchases made on www.paytm.com (including your Order Number[protected] are bound by the Terms & Conditions provided on our website at http://www.paytm.com/termsConditions.htm This electronic receipt was generated on 24-Feb-12 11:38:04 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 12 0477 0770 [Head Office]
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We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Amount of Rs.124 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.
You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
You may also watch our videos for more information: http://vimeo.com/paytm/videos
Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.
Best Regards,
Paytm Customer Care
[protected]@paytm.com