Paytm — Rs. 200 transferred automatically to paytm account instead of recharge my mobile [protected] | |
On 2nd September 2013, I try to recharge my mobile no. [protected] online with paytm (using facebook login). My Rs. 200 got transferred to paytm account instead of recharge my mobile. I send an email to customer care and he suggested some steps to recharge using balance amount from paytm account but again my rs.100/- got transferred to paytm account and no recharge.
Then i send them below email and waiting for reply -
"As i had followed the following instructions given by you in previous email and again my Rs. 100/- got transferred to paytm account instead of recharge my mobile now its became Rs. 200 /- as balance, please see in attached screen shot.
Again you advised to follow the same steps to make me fool. I request you to either refund my Rs.200 to back my credit card account or just recharge my mobile with same amount withing 2 hrs. Otherwise i am forwarding this email to RBI as well as all legal department.................of India."
I would really appreciate if anybody here tell me to how many gov. authorities in india do we have, where i can send this complain.
Thanks,
Nishi Kant Jha
[protected]
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
I understand you had Rs. 200 Paytm Cash and you no longer see it in your account.
I checked with our records and it looks like you’ve used this amount for a transaction on Paytm. The details of the transaction are mentioned below:
Order ID:[protected] and[protected]
Amount: Rs. 100 and Rs. 100
Date of transaction:[protected]
Should you require any other assistance, please send us a mail at [protected]@paytm.com.
Best Regards,
Paytm Customer Care
[protected]@paytm.com