[Resolved]  Paytm.com — Refund Request for failed recharge of Videocon D2h

Address:Mumbai City, Maharashtra

Dear Concern,

I made recharge from www.paytm.com on 3rd August 2013 for Videocon d2h # 34618076 worth Rs.500/- with order No.[protected] from my registered account [protected]. But Recharge failed due to some technical glitch with Videocon I guess. From that day I’m continuously mailing on [protected]@paytm.com for my refund of Rs.500/- to my paytm cash account for failed recharge. One of their executive Mr. Jagdip had called me on Thursday 22nd August 2013 & discussed all issue & told me that refund will be given in 24 hours, but till date I haven’t received any refund from their side. Also I’m getting same reply from Mr. Saurabh & Mr. Prashant. They are giving me wrong reference no. for my recharge. Also I have confirmed reference no’s to Videocon D2H customer care, they are saying that the reference no. is invalid / does not exist.

Please look in the matter & ask them refund my money to paytm cash account ASAP.

Find Details Below:
Recharge done from account: [protected]
Date: 03 AUG 2013
Order No.:[protected]
Details: Videocon d2h # 34618076
Amount: Rs.500

Warm Regards,
Chetan
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Dear Chetan,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Please note that your issue has been forwarded to the concerned department. You will be notified once the issue is resolved.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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