Dear Mr Manoj
We are apologise for the inconvenience that was caused to you. Please accept our heart felt apologies.However we have called you and have resolved the problem to you satisfaction.
I have listed the details below.
The Merchants distributor name Yash Enterprises is not servicing him as the distributor is Inactive his Queries are listed below.
1 He was not getting Balance
2 Merchant did not know the server numbers.
3 Merchant did not know recharge procedure.
4 Merchant did not know how to send call back request.
1 Customer care Gave him HDFC Account Number for balance & also
explained the full procedure for amount update.
2 Customer care gave him the Haryana Server number.
3 Customer care gave him all operator recharge procedure & Pin
download Format.We will also send him a mail with the formats for all the
4 We have also explained to him how to send call back request & that we
will respond within 5 min.
The merchant was happy with the resolution and has also agreed to start business with depositing money in the account.
Mr. Manoj We thank you for showing your faith in us and and by giving us an opportunity to serve you
Pradeep Shetty - Sr. Manager Back Office & Customer Care
Paytronic Networks Pvt. Ltd,
B5-B6, Narayan Plaza, HDFC Compound,
Adjacent to Boomerang Business Center,
Chandivali Farm Road, Mumbai - 400 072