[Resolved]  Pepperfry.com — Defective product and condescending customer service

Address:

Hyderabad, Andhra Pradesh

Hi Team,
I bought a Morphy Richards chopper worth Rs.1320 which includes the cash on delivery charge as well in the amount of rs.49 in it. I have received this product a week back and found that my chopper has scratches and mud marks all over along with a disappointing package along with which the blades were blunt. When spoke to the customer service team regarding the same, they were very rude and offered me a compensation of rs.100 for the scratches and mud marks when I have asked for a replacement or refund. They have been very rude throughout the conversation and were unwilling to facilitate further and the chat associate Shekhar was very condescending thruout the entire chat. I am totally frustrated with their customer service as well as with the kind of products they are selling online. I need my money refunded along with the compensation. This team can be approached at [protected]@pepperfry.com or pepperfry.com