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Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Phone:1-800-2097379 [Toll Free Number]
 +91 22 6141 7379
 
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Pepperfry Complaints & Reviews

Pepperfry - Delivery Harrasment

User
 Lakhvinder Singh on Feb 22, 2015
Sir, I am an NRI based in Singapore. I had ordered many items from Pepperfry and those are supposed to be delivered to my doorstep (PIN 144106). Pepperfry states that they will do a door step delviery to my house in at PIN 144106. But Safexpress guys on 3 different occasions refused to deliver the items to our house. In two instances my cousin had to go and collect the items from Adampur (144103) 15 kms away. The third time my mother had to pay Rs 300 plus to the courier guy so that he can come and deliver the items. My mother is old and cannot go to collect items on her own. I then called Pepperfry...
Complaint comments Read comments [1] Complaint category Movement & Delivery

Pepperfry - I have neither received my product nor got it cancelled since 1.5 months

User
 kavitaprem on Feb 16, 2015
i had placed an order on 01.01.2015. Order ID is 300750145 and product is FN1234543-Z-WH5046 (Three Layer Adjustable Shelf Display Unit in Oak-Grey Finish by Mintwud. I had first called to make ensure delivery by 22.01.2015 as i had to go out of station on 23.01.2015. But, I dint receive my product. Afterwards, I had called for Order Cancellation on 23.01.2015. Till now, I had called at least 10-12 times just to track what happened to my request for order cancellation. But of no use as I am not getting any information regarding this. This is the worst online product site for tackling customers'...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - Product not delivered after payment

User
 mohanvel on Feb 11, 2015
We have placed two orders & the order No 1 -300795496 & Order No 2 - 300792459, The product is suppose to be delivered before 1 of feb & as of now not delivered & i have called yen no of times to call center & they are not able to resolve & i tried complaining in their website its of no use. for both the orders i have spent approx Rs.9000/- & also i calling their call centers on regular basis. The order is for Book self & shoe rack....
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - A week past the due date and have not received my product

User
 Sharanya Iyer on Feb 9, 2015
I had given an order for a Hunibuny Executive Chair and had also done an online payment for the same, but have not received the product yet, it has been two weeks and has not reached my place. The money has been paid and I really need the product as soon as possible. Please do take a step immediately !...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - 2 issues pending with order #300427937 for over 6 months now

User
 B Gopi on Feb 7, 2015
Previous Complaint - Your query has been successfully received by Pepperfry.com: [00645178] Below is the content of the complaint, but unanswered Fw: Three problems and no reply for even one (EC-236221) (EC-236572) (EC-237018) (EC-238047) (EC-240062) (EC-242152) (EC-242708) (EC-243404) (EC-243541) (EC-244591) (EC-244880) (EC-245106) (EC-245485) (EC-245697) (KAT-18616) There is long chain running for over 3 months approximately but there has been no resolution about 2 products from the same order # 300427937. Notice below the Subject of the mails that was sent last by me, it has number...
Complaint comments Read comments [1] Complaint category Home & Garden

Pepperfry - Chair has not been delivered yet----- ORDER #300694461 [Resolved]

User
 PreetiPallavi on Jan 8, 2015
I had ordered Storm Luxury Chair(Set of 2). I have been delivered only one chair till now. I have been following with the customer care for the past 15 days and their only response I get " I would like to inform you that our team is working on it." How many days would they need to deliver one chair ?????????????? This is ridicculus and very bad customer service....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Cheating with money! Fraud. [Resolved]

User
 Deepika Damodharan on Dec 23, 2014
There was a GoSF offer and i had ordered a bean bag . Order number 300703274. Got it for discount. It has been 15 days and they did not deliver. I paid for it before 15 days. I did not get a bean bag and waited 15 days since i thought thheyll deliver. They didnt. They sent a mail saying it will be delayed on 17th. I still waited. Today they send a mail that it has been cancelled by them. Who the hell are they to cancel it. They are misusing my funds for 15 days without proper communication and refunding after 15 days. Saying it is out of stock! Now i cant get GOSF back nor can i get the value...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Fake Orders in GOSF [Resolved]

User
 Aadhis on Dec 22, 2014
I've placed an Order #: 300700099 on good discount on a side table. I think it is a fake order and fake tracking id numbers provided. The tracking history shows it was attempted multiple delivery to my address- how funny. Do not know whose door he was knocking and neither got a call from the courier guys. Now the shipment has been returned stating unable to reach me. I do not live in Antartica that I cannot be reached. Same behaviour I've seen with the Snapdeal when especially you have ordered with good discounts, they disguise as if they call back the product after some failed delivery. Sounds...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - order not been delivered since 2 weeks against 2 days due delivery stated [Resolved]

User
 deepak.anisha on Dec 21, 2014
We had order a set of Padmini juicer on the 8th of Dec and it was mentioned to be delivered on the 11th. Ofcourse it never came and the tracking code was invalid..upon calling the customer care .. after the 5th call they realized it was an invalid code ( wonder why they didn't realize during prevous 4 calls). 5 days ago I received a mail saying thr goods would be delivered within 48 hrs and just on that morning I received a msg from red express I would receive the product on that day itself . Then 2 days ago some girl from pepperfry called asking if we've received the product. Based on the tracking...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Complaint against Wall shelves

User
 richiii on Dec 18, 2014
I ordered wooden wall shelves from Pepperfry Few days back. First the color I selected was totally different to what I ordered. I found that wooden shelves to be broken from different sides, the wood is of pathetic quality, the shelves are not completely painted and it has rough patches. The main issues is the pits made for the nails to hang on the mall does not make it hang properly or completely to the wall. It always falls downwards. Awful experience with them. Then I raised this complain twice to consumer help line members .they always assure me that they would get back to me and refund the...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Order # 300651064

User
 bibin999 on Dec 13, 2014
I have placed an order on 14th November 2014 of a small shoe rack. I haven't received the item yet. I tried to do followup several times about this and no update. Frustrated, I tried to cancel my order. I placed the cancellation request on 8th Dec 2014 and did a follow up on 14th Dec. Now on 14th Dec 2014 I'm getting a confirmatiom from there call centre that the cancellation request has been placed and I may get my refund in another 7-8 days. Going by the experience till date, I have no belief that I'll get my money in even 10 days. I'm pretty sure that I'm not going to visit this website again...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Cheating, not returning my money back

User
 MalleshEmbd on Dec 3, 2014
Merchant : www.pepperfry.com Order no: 300623686 return request ID 00654155 Item details when I placed order: Brand: HeveaPac Dimensions: 23 H x 31 W x 16 D Assembly: Carpenter Assembly Primary Material: Engineered Wood Room Type: Living Room Sku: FN1193774-Z-WH5046 I have canceled my order on 10-Nov-14 and still I didn't get my money back. Every I contact them the same replay I am facing "Your order is accepted for conciliation with in 2 days you will receive your money". Even I have escalated to there senior managers. As on today more than 20days passed and I am not sure how many 2 days I...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Cheating, not returning my money back

User
 MalleshEmbd on Dec 3, 2014
I have canceled my order 300623686 on 10-Nov-14, request ID 00654155. Every time I contact them they are saying your money will be returned with in 2 days but more than 20days passed. Even I have escalated to their high management but of no use. Kindly do needful. Merchant : www.pepperfry.com, Order no: 300623686, Item description :FN1193774-Z-WH5046 (Entertainment Table in Black Oak Finish by HeveaPac) Order description on Perpperfry website (when I bought): Brand: HeveaPac Dimensions: 23 H x 31 W x 16 D Assembly: Carpenter Assembly Primary Material: Engineered Wood Room Type: Living Room...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Eagle roti maker [Resolved]

User
 roseindia1 on Dec 2, 2014
This roti maker is advertised on pepperfry site as mrp 5699 when i received the roti maker the mrp on the box is 2450 there is no model no. No serial no. No date of manufacture there are 3 customer support phone numbers for this item on pepperfry site i called the first number 08750110099 and spoke to a man called vinod he blamed pepperfry for the wrong mrp he told me to email him at avsenterprises@live.com which i did and now many days have passed and i have heard nothing back from him the roti maker is dangerous the lid does not go back far enough when opened and comes crashing down if you get...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Sofa set i ordered not sent

User
 roseindia1 on Dec 2, 2014
Pepperfry took my money on 7th november now it is december 2 and it has not been shipped according to my pepperfry manager deep punjabi
I was given a false blue dart awb number which i tracked - when it arrived yesterday it was a pink blouse that i did not order not my rs 18000+ sofa set
Deep tells me it will come in 1 week from now but i do not believe him
My order no. 300637966 the blue dart tracking no. 69204009140
I also ordered a floor mat with the sofa set deep emailed me today that i am not getting the mat and he will refund the money
How can you have someone's...
Complaint comments Read comments Complaint category Products & Services

Pepperfry - NO DELIVERY OF GOODS ORDERED AFTER 1 MONTH

User
 roseindia1 on Dec 1, 2014
These people should not be in business They have had my money (nearly Rs 19000) for 1 month and I am unable to track my sofa set Yesterday when I had tracked the AWB number they gave me with Blue Dart courier I thought it was finally arriving - instead A PINK BLOUSE TURNED UP NOT MY SOFA SET!!! I have never even ordered a pink blouse!!! To say I hate these people would be an understatement Their 'CHAT' people are the worst Totally evasive, time wasters, never give answers or even bother to read your questions - a total fraud company I also made the mistake of ordering a roti maker from them That...
Complaint comments Read comments [1] Complaint category Products & Services

Pepperfry - Order delivery [Resolved]

User
 deepakemar on Nov 25, 2014
I have done my order on 04-11-2014 for a dining table with chair, they committed to deliver the product on or before 14-11-2014. Its 11 days (21 days over after order placed) over after the committed delivery date. The Pepperfry customer care team is not able to track the issue or track the product, (I am not understanding, then why such a team is working as Customer care). My account manager is Mr Irfan, as I am very lucky that, I got a chance to have word with Irfan regarding my product. All the other occasion I got an automated replay or executives replay that, Irfan is busy, he will call back...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Order not delivered on said day and after also [Resolved]

User
 sachin_sm on Nov 25, 2014
ORDER #300655905. I have booked the order on 17th Nov 2014 and as per confirmation mail, the products should deliver on/before 24th Nov 2014. But still now (As on 25th nov 2014) the order is not delivered to me, I sent lot mails to "Pepperfry" customer care and everyone gave false/fake commitments. I sent so mails and chat with Pepperfry, but no use. I really feed-up with "Pepperfry", this site is not professional and this was my last buy. Please let me know how to book case on this, then e-commerce people will understand the business. I have all the mails and conversations....
Complaint comments Read comments [1] Complaint category Other

Pepperfry - Delivery Issues [Resolved]

User
 Sachin Gurudutt on Nov 20, 2014
Order number: 300603555 Pathetic service, I did not expect this from one of leading home store. I have ordered a simple stool on the 21st October 2014. I dont see a reason why it would take such a long time to deliver, even if it is made to order. Supply chain is one of the key aspects to any online shopping and currently my product shows as yet to be shipped. This is really frustrating for the customer. I have called support line multiple times but there is only assurance and no action. I was not even informed that my product will be delayed. This is probably my last buy on pepperfry, I will also...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Non delivery of ShoeRack [Resolved]

User
 Vivek Dhareshwar on Nov 18, 2014
order no: 300619607. Twice there was a call about delivery and no delivery was made. The officer in charge Fiona was unhelpful when contacted. I wrote three emails and called about 5 times. There was no explanation. Fiona kept saying that the item was on top of the delivery list but couldnt explain why delivery was not made and could not give any assurance about when the delivery would be made. Refund has not been made. Really the kind of experience that makes you think twice about such online ventures....
Complaint comments Read comments Complaint category Online Shopping

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