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Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Phone:1-800-2097379 [Toll Free Number]
 +91 22 6141 7379
 
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Pepperfry Complaints & Reviews

Pepperfry - Book case - Cheap quality and cheating

User
 Vikas1234 on Apr 13, 2014
We ordered Housefull George book case from Pepperfry on 22nd March 2014 worth Rs 8355. We received the product on 12th April i.e. 20 days after placing the order.
The product description mentioned the product to be made of Engineered wood, but when we received the product, the back was made of very thin cardboard sheet.
We called the customer support on 13th april (within 24hours of receiving the product), but the customer support representative Pratik started giving lame reasons to not take the product back. Few reasons cited are:
1. Any furniture a consumer buys from Pepperfry...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Supplying less quality/false/cheaper product than purchased.

User
 damu409 on Apr 8, 2014
I have purchased SKU#AK1001092-S-PM1511 Item#Famous / Flora / Apex All in One Fruits & Vegetable Juicer with order number #300319384 with cost#399. The picture showing it contains steel juice peeler. But, they provided glass peeler inside of juice maker. Which is of less quality & less efficient to extract juice. This will not worth what they are collecting from us. Please take sever action on this company & ban it from marketing....
Complaint comments Read comments Complaint category Products & Services

Pepperfry.com - Supplying less quality/false/cheaper product than purchased.

User
 damu409 on Apr 8, 2014
I have purchased SKU#AK1001092-S-PM1511 Item#Famous / Flora / Apex All in One Fruits & Vegetable Juicer with order number #300319384 with cost#399. The picture showing it contains steel juice peeler. But, they provided glass peeler inside of juice maker. Which is of less quality & less efficient to extract juice. This will not worth what they are collecting from us. Please take sever action on this company & ban it from marketing....
Complaint comments Read comments Complaint category Products & Services

Pepperfry - no warranty card in the package

User
 PIYUSH NARKHEDE on Mar 27, 2014
Sir, Its been 3 months since i am trying hard to get my query resolved. I had purchased an earphone for Rs 1600.The product was good but there was no warranty card in the package. After using that earphone for 2 months, i stated facing issues. It worked correctly on one side but the other side went numb. When i tried to claim my warranty, they are asking for my warranty card. Since i don't have anything except for my product and my e-bill. The service center is true to their sides as they would be needing a warranty card for providing service.But this online merchant www.pepperfry.com is delaying...
Complaint comments Read comments Complaint category Computers & Accessories

Pepperfry.com - Used product delivered and i am penalised

User
 aakvisa on Mar 24, 2014
Hello.

I have ordered Nakasa Minijet 12 stage water purifier which I paid by Credit Card.

1. While accepting delivery, I could here loose parts noise but outer packaging was proper. I called Customer Support, they advised me to accept the delivery as packaging isnot a problem. If I do'nt accept the product then, I will be charged 5% of the cost. So I accepted the product.

2. After opening the outer packaging, I found that the product box was wait on one side and soiled too. I again called customer support. They told me to open the box and send the...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry.com - Cheated, overcharged and harassed

User
 Nidhi Arora Vashisht on Feb 23, 2014
COMPLAINT NUMBER 00520915 This is regarding order number 300258739. I ordered a 'Springfit Posture Collection DX Gold 6 Inches Bonnel Spring Mattress-King - 75 x 72 x 6' for which the stated MRP was Rs. 18, 544/- on which i used a coupon code BASANT25 which gave me a discount of Rs. 4636, after which the price came to 13, 908. The mattress which I received is the ''Springfit Posture Collection DX' (not GOLD) has a printed MRP of Rs. 14244/-. Which would have come to We were grossly overcharged. What we purchased: MRP: 18, 554 Discount: 25% Net Price Paid by us: 13, 908....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Ripoff

User
 Sankar Peddi on Feb 13, 2014
I will give no stars if I could for pepper fry. I bought 50, 000 worth furniture from this website. When the item arrived almost 1 month after I ordered, It looked different than online pictures. I contacted their customer service to see what the return policy is. They said they don’t take returns on furniture. I contacted their customer service several times before buying, Nobody mentioned that to me. I did not even see any information about return policy on their site. Now I am stuck with furniture I did not like at all. Over all a very bad experience. Will never buy from this website in future....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Pepperyfry sent my damaged goods against my order.

User
 sathyaprabhu69 on Feb 7, 2014
I have ordered through pepperfry.com for the Picano chair - 2 nos, paying Rs.4300 online on the 20th Jan 2014. My order No. is 300244212. On 30/01/2014, I received the parcel through the Blue Dart Courier service. While I unpacked, I was shocked to see one chair damaged very badly and the other one was also looking quite old & untidy. Immediately I called up Pepperfry Customer care and conveyed the details. The same day I have also emailed all the photographs of the condition of the consignment received. Though there was a Customer relation Manager Ms. Suchitra who was assigned for my order,...
Complaint comments Read comments Complaint category Products & Services

Pepperfry - noticed visible crack on exterior side and various other issues

User
 nitin mavinkurve on Jan 26, 2014
I booked Cassia Alluring King Size Bed vide above order reference number on 30th Dec, 13 and got it delivered within 24 days i.e. on 23rd Jan, 2014 and I was happy that goods reached me before committed time

When the box was opened for assembly, noticed visible crack on exterior side and various other issues like nuts jumping thread, 3'x6'.5" two-sheets provided was of poor quality, the wood texture and colour was not ok. I reported the issue with photographs on same day at email_ids: Constancio@pepperfry.com, malik@pepperfry.com, customer.service@pepperfry.com, tellus@pepperfry.com....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Non refund of my amount

User
 jyoti ~~ BELEIVE IN GOD on Jan 2, 2014
Hi, I had ordered my product from Pepperfry & it was delivered in broken & damaged condition. It was not at all fit for use so I called up the customer care immediately to lodge a complaint. My complaint was registered & I was asked to mail them the pics of the damaged product at their customer care email id. Upon reviewing those pictures they requested me to courier the product back to their New Delhi store, which I did by DTDC on 13th Dec'13.I kept requesting them for confirmation of reciept & refund initiation. Till date they are asking me to wait as they are still...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Complaint

User
 AShweta on Dec 24, 2013
Its very poor company. First time i ordered 2 items from pepperfry and got only 1 item from those. And the item I received was damaged. When I logged complaint to replace the item then pepperfry said we can not replace. They send me form and said to courier us back the item we will refund or keep the item we will give u 100 Rs. Pathetic company what I will do with that 100 Rs. ???? Should I put that 100 rs. on damaged item then item will be fine??? Its your duty if item is damaged then you replace it or check before sending. I am very upset with pepperfry. My complaint no is- 00512332 Why should...
Complaint comments Read comments Complaint category Appliances

Pepperfry.com - Substandard Chairs

User
 Sachin Bhandari on Nov 19, 2013
I have ordered Sheesham Wood Slanted Backrest Chair from Order# 100700339. This was a prepaid order, when then chairs were delivered after 3 week delay from scheduled time, there were minor chippings on corners. I raised a complaint and the vendor said m you get them repaired and we will pay back the charges. I got the repairs done but did not claim the charges as it was minor repairs. Later the joints and now the back have started giving up, one of the back row is broken and is irreparable . The chairs were seldom used ( not more then 10 mins a day even ) the company does not offer...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Unethical selling

User
 nitinmrec on Nov 16, 2013
I've purchased one set of 6 face towels of company retro pool. The offer at that time was displayed on the website that the product is sold at 82% off i.e. Rs. 79 (MRP displayed was Rs. 445). After getting the product I feel product is nota even worth Rs. 79. I ordered is assuming that if it's MRP is Rs. 445, it must of some good quality and I'm getting a good deal by purchasing it at just Rs. 79. But the product is just similar to what we get on road side shops and there we get face towel at Rs 10 each....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry.com - non delivery of order

User
 drashish02 on Nov 1, 2013
I placed an order of Nilkamal Freedom shoe cabinet on 14 oct 2013 through Pepperfry.com. I made the payment via net banking.I received just a sms with order confirmation no - 300128807 but they didn't email me the order invoice. Initially pepperfry displayed 24th oct as approx. delivery date which they changed to approx. dispatch date as soon as i made the payment.Anyways i waited till 24th oct but there was no update on the order. Then i started calling their customer service.I made multiple STD calls when they put me on hold for an unlimited time and kept telling me that they will call back...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry.com - not providing delivery

User
 krupesh84 on Oct 5, 2013
hi,

i have bur one induction cooker from Pepper Fry online shopping on 15th Sep, 2013, .
i have make payment through credit card and after 7 days even i have not received my product.
as many time i call to their customer care, everyone commit me for 3 days.
on 1st october i have registred my case from their customercare who told that i will get status after investigation in 48 hrs.
even after 72 hrs they have not acknowledge my status and as i call once again they ask me to wait still 48 hrs.

i do not want my payment and if they want to...
Complaint comments Read comments Complaint category Appliances

Pepperfry.com - product not delivered yet

User
 abhi09213 on Sep 3, 2013
my order no. is 300047647.. it becomes so many days.. but it is not delivered yet.. neither it is reported to me the reason of this... I tried to contact several times to pepperfry but they are not responding... I mailed too but there was no reply... I need a reply.. regarding this issue.. I already paid the amount through debit card.. ABHISHEK cont. no. +919122007700...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - damaged product

User
 hemaaskaran on Aug 21, 2013
the worst packing like -spoons had to be taped together following a sheet under each spoon so that they do not scratch, the same applies to bowls which were all single handed pushed into the box directly with no tapes and sheet to protect from scratch.all plates cracked,which means the order was thrown from despatch this is the case of a local courier to cut down on expense ,even when fragile was marked on the pack. .......... worst service. Track Order | Need Help? | Your Account Dear hema, Item(s) from your order have been shipped! Please...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry.com - Defective product and condescending customer service

User
 Sindhura.d on Jul 3, 2013
Hi Team,
I bought a Morphy Richards chopper worth Rs.1320 which includes the cash on delivery charge as well in the amount of rs.49 in it. I have received this product a week back and found that my chopper has scratches and mud marks all over along with a disappointing package along with which the blades were blunt. When spoke to the customer service team regarding the same, they were very rude and offered me a compensation of rs.100 for the scratches and mud marks when I have asked for a replacement or refund. They have been very rude throughout the conversation and were unwilling to facilitate...
Complaint comments Read comments Complaint category Electronics & Appliances

Pepperfry.com - Very BAD Experience,No Sync UP between the Co.Guys

User
 chita1987 on Jun 27, 2013
My order no. is #100682531 and AWB No. : B99169375
Complain No. 00426649
Through The First Flight Courier through which they send my Product  which I have ordered,but the First Flight Courier guy called me over telephone and told "Sir,Can you collect your Product from our Office,we cant deliver at your location as our service is not available at your location.(But to my location  all other courier guys are delivering e.g : BLUE DART,DTDC).Then I said ok ,I will disscuss regarding this with the company.Immideatly after 5 minutes I disscused this issue with customer care executive...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Not all items delivered

User
 Rahchand Pillai on Apr 17, 2013
I ordered two items king size cot and wooden drawers. The courier guy however delivered(5 days late from the promised) only one item(cot) , drawer was missing, but the bill and invoice shows both under single shipment. The delivery guy seems to be unaware, when contacted pepperfry they said within 48 hrs they will get back, but when they didn't I called again and this time they asked for another 48 hrs and asked to call them again and check. Even the cot which was delivered has slight damage.

Order details: Sheesham Wood Chest Of Drawers
Sent via: Gati
AWB Number:...
Complaint comments Read comments Complaint category Online Shopping

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