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Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2097379
Phone:+91 22 6157 6157
 
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Pepperfry Complaints & Reviews

Pepperfry - Not delivering the goods ordered after payment and no proper respnse from ustomer support

User
 viju2k7@gmail.com on May 25, 2015
I had Ordered All Time 3 Pcs Container Set 750ml - Pink of 20 pieces and made a payment online when ordering on 8th May as per the order the products have to be delivered by 19 May, but it was failed to be delivered when contacted the pepper fry they gave just one response that they are trying to reach to their logistics partner and no response from them the only option they give is just cancel the order and refund which was not acceptable as I have no time to go buy the products outside in the market and also this was ordered to give as return gifts for the party being hosted by me when the call...
Complaint comments Read comments Complaint category Products & Services

Pepperfry - Faulty coffee table delivered - order# 300906417-FM1250953-P-OD1955

User
 debasish_rc@yahoo.com on May 16, 2015
Hi Everybody, I have ordered a coffee table in the month march'2015, which was suppose to get delivered in the last week of April'15, but they came for delivery today (i.e 16th may'2015). Person who came for delivery unable to fit the glass, also the finishing is pathetic. They were consistently insisted me to keep the product and sign on a delivery slip, which I have refused and returned the product. In between someone called me from Mumbai and told that they will not able to deliver the product and they are processing the refund. After 8-10 days when I called their customer care, they said...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Pepperfry sold me damaged furniture worth 3 Lacs

User
 Iname on May 15, 2015
Pepperfry sold me damaged furniture for 3 Lacs. I invite and propose a major class action against Pepperfry, will be posting my contact & order details. Also, I am at present in consideration and undergoing consultation with legal team to pursue, mediate and mitigation through their litigation expertise. My story: Absolutely nothing has gone as promised by Pepperfry with the delivery, fulfillment and finalization of any of my 3 orders worth 3 Lacs. Here is a list of each of the tall promises made by various dedicated Relationship, Account and Logistics Managers at Pepperfry. This has...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry.com - Pepperfry misguiding customer

User
 nag5575 on May 12, 2015
Hi, Please dont buy from Pepperfry.com, they are simply cheating customer. They will not deliver in time and If you want to cancel the order, they will not allow to cancel. Button will be disabled. From support team no proper response will get. I have booked 3 week back but still not delivered. They used to mention delivery time of 1 month which they used to take as excuse. My Oder details: 301053179-AH1264995-S-PM6926 (EC-305333)...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Wrong parts and unhelpful service

User
 madhu_mm on May 11, 2015
Order Id: 300940171 Order placed: 5-April-2015 SKU : FM1110147-P-OD2946 I ordered a queen size bed which got delivered on 7-May-2015. After the delivery guys unpacked the package, we realized that the head panel and foot panel are of king size, where as all the remaining part are of queen size. Called customer care and they set up an appointment with carpenter for next day. Ofcourse carpenter could not assemble the bed. But he mentioned that there is a similar case in the same city (~20 kms away) where some body ordered a king size bed and received head and foot panel of queen size. He...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Refund of paid amount

User
 Priyam25 on May 11, 2015
order no:300942138 I have ordered a TV Unit worth 7729 on 6th of April2015 and the last date of delivery of the product is 27th April, but i didn't get the product by the expected delivery date.So i called customer care and waiting for the delivery for 4-5 days.Daily different different customer executive will tell different different story about the deliver.Finally i cancelled the order on 1st May and i got a confirmation e-mail regarding the cancellation of the order(May 3rd) and in that they mentioned that i will be getting the full refund within 7-10 working days.But after 10 days i contact...
Complaint comments Read comments [2] Complaint category Online Shopping

Pepperfry - Product with deficient Accessories

User
 Dr Ansh on May 9, 2015
I ordered Chimney with Pepperfry with Order# 300995122-AH1295688-S-PM8229, Smoke pipe and its other accessories are missing and despite many reminder nothing has been done and they are asking photographs of deficient item which not possible because we have not received item then how we can supply real image of these items. They are cheat and arrogant, should be stopped for business....
Complaint comments Read comments Complaint category Appliances

Pepperfry - fake commitments , fraud company

User
 Hardeepdangi on May 9, 2015
Hello, My name is hardeep Singh i have place an order (order no: #300938082) and paid the maoney upfront after this nobody bother us to entertanis us after many remiders.. please please please dont buy any products from pepperfry this company is fraud.. i am going to lodge a police complaint also i will publish this thing in electronic media & print media so that everyday aware of this... hardeep Singh order no: #300938082 +91-9999901441...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Wrong product delivery

User
 kapilrgandhi on May 6, 2015
hi, On 28th April I have ordered Lock&Lock Easy Storage Freezer Lock Containers from www.pepperfry.com. I have received my order on 4th May, but was very disappointed after seeing it.They gave me Lock and Lock Water Bottle instead of the container. See the attachment. I want to return my product and want my original product that I have ordered. Please let me know how to do this?? I dont want the refund back, instead i want the product replacement. This is complete fault of Pepperfry....
Complaint comments Read comments Complaint category Utility Services

Pepperfry - Pepperfry.com has politely taken my money and a month later politely telling me it has no idea where my furniture is.

User
 Eric Bellman on May 4, 2015
I have ordered shelves from Pepperfry.com more than a month ago. The website said the delivery would take a few weeks and so I thought it would be worth it. But it has been over a month now and now the call to say they are not sure when my order will be delivered or even the status of the shelves. They seemed to be encouraging me to cancel the order but I am concerned they will take months to return the money as well. I have ordered from Urban Ladder and Fab Furnish as well and been really happy with what i got (not top end furniture but for the price i didn't expect that) ... I mistakenly...
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Pepperfry - EAGLE ELECTRIC ROTI MAKER power on indicator & Heator not working [Resolved]

User
 sasika on Apr 21, 2015
I have purchased EAGLE ELECTRIC ROTI MAKER invoice dated on 27-Nov-14. Now the roti maker is not working it is under warranty period (i.e for 12 months). So, Please, help us and make it all right ITEM ID ; AK1001014-S-PM1511 Eagle Roti Maker 27-Nov-14 Invoice No : AVS/11/14/9746 Order No : 300667230-AK1001014-S-PM1511 27-Nov-14...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Pepperfry - assembling of product and customer care response [Resolved]

User
 singkrish on Apr 19, 2015
this is kk singh, i brought a product from ur site. the order no. is 30093203. this is recievd on date17 th of april this year. i called so many times about 6 times in two days . your customer care service is worst, they all the time taking too much time to say the same thing. since ur customer service is not toll free and also ur customer care officer took me on hold for almost 10-15 minutes all the time and promised me that the carpenter is on the way. i almost wasted my weekend because of ur bad services and wrong promises. so im highly dissappointed by this sevice...no on e still come to my...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Not even ready for exchange of produc [Resolved]

User
 Sandhya vinay on Apr 19, 2015
We ordered for a carpet and when we received we noticed that it is not Upto the mark as shown in image. When we called for returning they are not agreeing. No refund policy as mentioned on website. Also they are not even ready for exchange to a different product. The product is lying waste....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - False Claims about Return Policy [Resolved]

User
 Raageshwwari M Sharma on Apr 14, 2015
Order No: 300891134 We had ordered for a coffee table and It was our first order from this crappy website. Before placing the order, i thoroughly read their return and refund policy and i was assured by the false claims made by them about "100% money back guarantee". So went ahead and placed the order. To start with it took almost a month for our order to reach us, once we had it we were happy with the packaging and al. keeping all the safety measures in mind. After opening the package, we discovered the size of the table was too big then the mentioned dimensions on the website and what pissed...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - Bad quality item and no refund initiated (worst service ever) [Resolved]

User
 surya.fusionstorm on Apr 9, 2015
I ordered a carpet from pepperfry for Rs 1500 .. but i received a mat quality material instead (so third rated .. not even worth 150 Rs) ..When i asked for a refund .. they keep saying they can refund only if its damaged or size is not correct and they give a damn about the quality received and i have to live with it … Is this the way they treat the customers ?? Is there any way i can take this case up to consumer court ?? I want to teach these guys a lesson .. . My order order no is 300924779...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Pepperfry - Frustrated a lot with reverse pick up [Resolved]

User
 dbkumar on Apr 8, 2015
In pepper fry I purchased a bed on December after few days I requested for return. I go my money back but till this date (8th April) no one came for reverse pickup even after so many follow-up calls. I am very frustrated with pepper fry. My Order Number is: 300707604....
Complaint comments Read comments Complaint category Furniture

Pepperfry - PLACED TWO ORDERS BUT BOTH MADE CANCELLED AFTER 15 DAYS [Resolved]

User
 akashisbest@gmail.com on Apr 4, 2015
Team, What wrong is going on with those guys. I placed two orders (300908520, 300921049) & both was made cancelled. I made two complaints for both two orders respectively, meanwhile team was sleeping after getting complain from my side team waken up & contacted me that shipment could not be delivered. i placed order on 22Mar & 27 Mar, after 15days team let me know that shipment could not be delivered. I must not buy any product again from pepperfry even do not suggest to anyone. Company should have been shipped the product from any courier partner however if it is delivered yet. but...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Not telling properly that my product is cancelled or not. [Resolved]

User
 Tushant3456789 on Apr 2, 2015
I bought bajaj cfl from pepperfry.com and from 30/3/15 they are saying that it is cancelled but since than i have not received any mail or sms or refund. For this issue i called pepperfry on 2/4/15 and now they said it will be delivered late because of audit.Now i got a chat with pepperfry team and now they said that it is cancelled because the product was out of stock but since my order that product has never been out if stock. My ordered product name : Bajaj - Miniz 23 Watts Twister CFL, Saves 80% Electricity(Pack Of 2) My order no.:300914601...
Complaint comments Read comments [1] Complaint category Online Shopping

Pepperfry - Pepperfry - a fraud online company [Resolved]

User
 richajian1989 on Apr 1, 2015
I have ordered Rinnovare floor cleaning MOP from pepperfry on 17th March'15. Order Number: 300894841. After I received the product I have immediately called customer care and informed that the product I have received seems to be used one. I have also not received the product in its original cartridge. To this first they replied that It comes under moneyback guarantee and they will refund the amount after reverse pick up. After that I was asked to put complain online on pepperfry site, to which they replied that they cannot refund money and on again calling customer care, they said its branded...
Complaint comments Read comments Complaint category Other

Pepperfry - No refund and nobody to contact except on call centre [Resolved]

User
 amitag20@gmail.com on Mar 29, 2015
My order no is 300880121. I had to return the almirah i ordered. Its almost 20 days. Everytime i call on their customer care number i get a reply we have note down your request. Our team will call you but nobody calls. When i ask for senior team number nobody shares it. They say that you would get a call...but there is no call. I spoke to Mozi .. ...no reply is there. It is the way to handle customer. It means we shouldnot do online shooping......
Complaint comments Read comments Complaint category Furniture

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