Pepperfry Customer Care

Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 209 7379
Phone:+91 22 6157 6157
Satisfactory Rating
46%
Complaints
204
Resolved
94
Good news! We have a good connection with the company and they're good at resolving user complaints.
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Pepperfry Complaints & Reviews

Pepperfry - Product is not delivered yet

User
 Pradeep PK on Sep 3, 2015
Order #301444154 FN1232845-P-WH4378 Case #00931445 I have ordered a product on 16th August 2015, It seems the product is mistakenly shipped to Chennai Hub instead sending to Bangalore. I have clearly mentioned my shipping address to Bangalore. I don't know why the product is shipped to Chennai. The delivery date of my product is 27th August. However, today is 3rd September 2015, it is almost 18 days. And till now the customer care people is repeatedly saying "The product is still in Chennai Hub, please give us 24-48 Hours to update the status on it". These words were repeated everyday since...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Holding of refund amount for long time and poor customer service [Resolved]

User
 Pankaj Datta Sharma on Sep 3, 2015
Hi, I had placed an order with Pepperfry having the order # 301374206. The order was delivered damaged and hence the product has been returned immediately during the time of delivery. I have raised a request for refund of the amount and it has been promised by the company. It has been almost a month that I am following up the case with them but they are citing excuse of system upgrade. Why does a refund take too long for a company? This is a smart way of holding a customer's money and play around in the market. This practice is highly condemned and I urge consumer court to punish such companies...
Complaint comments Read comments [2] Complaint category Furniture

Pepperfry - Orders never reach

User
 AMIT KAMAT on Sep 1, 2015
I really wonder if company has any products to sell.I had ordered two corner cabinet and then waited for 20 days finally to find out that they have auto cancelled the order themselves on the last date.I took one more chance and ordered an 10ft wallpaper for kids bedroom, and Its been again more than 20 days I am waiting for these guys to deliver the product.I really feel its cheating from pepperfry.Being an on-line shopper for more than 7 years this has been my worst experience till date....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry.com - Order not deliver nor cancelled

User
 Riddhima Jain on Aug 30, 2015
I placed an order for 2 floor lamps from peperfry.com on 26/07/15. I paid by debit card. The order number is 30135104. The estimated delivery date was 05/08/15. Today its 30/08/15, But the product is still not delivered. Another problem is that, the customer does not get any real-time info in tracking the product. I contacted customer support 3-4 times, even they don't know where the package is. How pathetic the service is, They show ads on TV constantly, make the customer order products, but won't deliver it and make us customers fools. I want my money back as soon as possible.....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - After making me wait for 1 month company cancelled my order

User
 deep durgapal on Aug 24, 2015
I ordered a bed from Pepperfry on 25th of July with order number 301349381, they promised me that the bed will be shipped by 18th august and will be delivered to me by 28 August. But today on the night of 24th August they sent me a mail that my order is cancelled and money will be refunded in 5-7 days. My amount of 25 thousand was stuck with these guys for 1 month and after making me wait so long they unprofessionally cancelled it....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Order not delivered and Lack of information

User
 sunoj12 on Aug 24, 2015
I placed an order for Gas Stove in Pepperfry.com. I paid by debit card, it was supposed to be shipped to Sunoj. The order number is 301405542. The estimated delivery date was 19/08/15. Today its 24/08/15, But the product is still not delivered. Another problem is that, the customer does not get any real-time info in tracking the product. I contacted customer support 3-4 times, even they don't know where the package is. How pathetic the service is, They show ads on TV constantly, make the customer order products, but won't deliver it and make us customers fools. The most irritating part is, I can't...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Order not delivered and Lack of information

User
 sunoj12 on Aug 24, 2015
I placed an order for Gas Stove in Pepperfry.com. I paid by debit card. The order number is 301405542. The estimated delivery date was 19/08/15. Today its 24/08/15, But the product is still not delivered. Another problem is that, the customer does not get any real-time info in tracking the product. I contacted customer support 3-4 times, even they don't know where the package is. How pathetic the service is, They show ads on TV constantly, make the customer order products, but won't deliver it and make us customers fools. The most irritating part is, I can't cancel the order ask a refund, because...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Not sending carpenter and fooling us

User
 Sugandha Saurabh Dubey on Aug 22, 2015
OUR BIGGEST MISTAKE We ordered a double bed from pepperfry (order num. 301416496). First of all their delivery boys came suddenly without any prior information. I was in office that time, I asked them to deliver in evening but they told they cannot deliver in evening so, i had to come running from the office. After that, we have been calling them from 3 days for sending the carpenter to assemble the bed but every time they tell same thing that the carpenter will come today by this time. Everytime, we just end up wasting our time waiting for their carpenter to come but their carpenters dont even...
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Pepperfry.com - Delivery delay

User
 sivadas muthar on Aug 22, 2015
my order 301351301 suppose to dispatch 20/8/2015, but as of now its not happen spoken to customer care executive today he told we will wait for another 3 day otherwise we will cacel the order. i want my product your promise date 2/9/2015...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - Refund not credited to my bank account

User
 rajesh060675@gmail.com on Aug 11, 2015
Order no. 301362430. They say that they refunded money on 31 Aug.2015. But money has not been credited to my bank account. When I ask for transaction I'd for money refunded. They denied. All the allegations against the pepperfry are true.they are the cheaters....
Complaint comments Read comments [1] Complaint category Appliances

Pepperfry - Misrepresentation on returns policy

User
 Sonaliborooah on Aug 6, 2015
Hi I had placed my first time order on Pepperfry, 2 step Bathla aluminium ladder under order number 301368116. When I received the order I realised that 2 step is small & does not meet my requirement. I immediately called them back & asked them to exchange it for a 3 step ladder. The service team mentioned that they cannot do the same as the "30 days return policy" is only for furniture & not home appliances. As a first time user of this website I feel completely cheated as they have some hidden T&Cs which deny clients their rights. Visual representation on some of these products do not...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Non delivery and defective furniture after taking full payment

User
 varunarao on Aug 4, 2015
Non delivery of the 100% upfront payment bed for 1 month. Inspite of the extension requested with assurance that by 6th we will receive our sku's they failed. Wrong and defected sku delivery seems to be a trend other than non delivery. I had ordered a bed order no 301271290 along with several other stuff.The bed is delayed indefinitely and nobody is giving a definite answer. 4th July to 27th july and no news of the upfront payment order we have placed. All this ado for sitting in the convenience of your home and ordering....
Complaint comments Read comments Complaint category Furniture

Pepperfry.com - Product Not Delivered

User
 kvsr78 on Aug 4, 2015
Hi, I have purchased a product from pepperfry.com. below are the order details, 17th July 2015 19:50:30 IST Total Paid Rs.544 Address Order No. 301321697. They have shipped the product with the courier partner GATI on 21-07-15. but the courier partner GATI is not delivering the product to me. I have called GATI several times and also contacted Pepperfry customer care. but nothing has happened. It is already 15 days over, the product reached my home town, but they are not delivering the product to me. It is the lacklustered attitude and irresponsibility of both GATI and Pepperfry.com. I...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Order shows delivered on the website, but it has not reached us yet. Pathetic ops and service

User
 @BS on Aug 3, 2015
Order # 301318435 dated 17/July/2015 still undelivered and robotic customer care passes the buck to the courier company. Below is the complaint posted using the Write To Us section on PepperFry.com . Worst e-commerce experience ever in 10+ years. Absolutely PATHETIC. The person interacting with me told me that she was a manager, but if you look at her signature, she is a CS Specialist. A bunch of liars. --------------------------------------------------------------------------------------------------------------------------------------- Please see the email trail below. I have called 18...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Bad service and bad customer care

User
 Pkbjdp on Aug 2, 2015
Firstly shipping itself is a pain. They take awefully long to courier items. Secondly when the item came it was defective. The duvet cover had stains all over it. When asked to exchange they simply refused at first and then all at repetively messaging them they asked for pictures. Twice I sent them pictures but after every email they would ignore the request. Hate the site and don't recommend them to anyone....
Complaint comments Read comments Complaint category Home & Garden

Pepperfry - Half order cancelled and not refunding money - Pepperfry Order # 301292356

User
 Anal Chhibber on Jul 30, 2015
After placing order on 9th July the expected delivery date for bed was 20th July. When I got no confirmation mail for delivery I called up call center and they said it is cancelled however they are not ready to refund and cancel rest of order which is related item. Despite of my daily calls and follow ups, I haven't got refund....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Cheats customer with bad products

User
 Saviona on Jul 23, 2015
I had placed a order of 20 items ranging from Home furnishings to kitchen appliances from Pepperfry on 3rd July 2015 (Order No. 301266921) I received 2 towel set Eurospa Deluxe Jacquard Green (Set of 4) SKU: FU1251356-S-PM4179 & Eurospa Deluxe Jacquard Red (Set of 4) SKU: FU1251353-S-PM4179 which looked good as per the design. I did a pre use wash and was shocked to find the towel badly shredding its wool and millions of tiny thread particles were all over my house and even it could be easily pulled out by bare hand without much effort. Now this was seriously dangerous as my husband has...
Complaint comments Read comments [1] Complaint category Online Shopping

Pepperfry - Order no. 301304656

User
 sk/01035 on Jul 21, 2015
Undersigned had ordered a panama city solid wood queen bed in espresso walnut finish by woodsworth as well edmond solid wood chest but it is surprising that i hv recd only d invoice of bed nd recd only the bed. I hv paid Rs.35000/- considering purchase of the above two items but only one item has been received. Please check and revert. Even the invoice is not clear to me. Please clarify....
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Pepperfry - Delivered a bad quality product and now not refunding my money

User
 buyer33 on Jul 15, 2015
I had ordered a storage booth and a laundry bag both of which are not good quality. However when i called up the customer care they refused to take the product in return and refund my money. My order number is: 301281291. Very bad company and very bad customer service....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Delay in Shipment

User
 kadhir34 on Jul 15, 2015
I ordered Chest of dowers for Rs. 13000 from pepperfry Order No: 301170354 on 8th of june the delivery date was 8th of july. Then i had to call them to ask for the status. after three day i was sent a mail asking for 7 to 10 day time. and today is the 7th day (15-July-20015) when i called them they told me they had no idea of the status of my order and they cannot give me a delivery date. This is absolute harassment from pepperfry. i paid them 13000 almost forty days back. I feel that company like pepperfry should not be allowed to do business in India. Please dont buy from pepperfry they cheat...
Complaint comments Read comments Complaint category Furniture

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