Pepperfry Customer Care
Customer satisfaction rating: 44%
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Pepperfry Customer Care

Office No 301, Kohinoor Complex, Kurla West
Mumbai City District
India - 400070

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 12:00 am
Tue09:00 am - 12:00 am
Wed09:00 am - 12:00 am
Thu09:00 am - 12:00 am
Fri09:00 am - 12:00 am
Sat09:00 am - 12:00 am
Sun09:00 am - 12:00 am

Pepperfry related photos (105)

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Pepperfry Customer Care related pictures (105)

Pepperfry Complaints & Reviews

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Pepperfry — Concord Bar Chair in Cream Colour - Order no 302509055

 SauravGupta1977 on Oct 24, 2016
I was supplied with the defective product and even after chasing for 20 days no return has been arranged. Whatever I could do at my end I have done including lodging a complaint online on their website, calling customer services and still nothing has been done to resolve my issue. I have called several times and each time they assure me that they will do something about the complaint but nothing has been done.

I can neither buy a new product nor can I use the defective product that they have provided me as I am hoping this should be returned. I have provided all the documentary evidence...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Highly disappointed and mentally harassed by pepperfry

 Dhrutip29 on Oct 24, 2016
Pepperfry services are highly disappointing and their casual attitude has just ruined our diwali. We ordered a cupboard from pepperfry and it was supposed to be delivered on friday 21st october, afternoon approximately 1300 hrs pepperfry team delivered cupboard and showed us the assembly and said they have already raised a carpenter request. The supervisor mr praveen thakre, ph number 7045598298 asked us that he should keep the assembly in thermocol and other cardboard boxes or unpack it. I asked can carpenter do it alone. He said two carpenters are coming and they can easily unpack the...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Not able to return

 Gunjan Dhameja on Oct 21, 2016
I ordered one owl showpiece order no.302538258, it looked vintage but i thought that it is painted that way. When the order arrived: it was old tin just badly stuck together, full of rust, now the customer care is not ready to take it back and refund my amount for this product but they are not ready to do so. Please find me a resolution for this. Why am I forced to keep something which I do not find suitable and also, they have their return policy as I have seen advertisements for the same. Now they have suddenly ceased this policy.
They mislead customers by showing return is so easy in ads...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Very poor quality products and no policy to return or refund for these.

 Ajaz Lone on Oct 20, 2016
I recently ordered the pillows from pepperfry, after checking found the quality of pillows highly poor, not worth the price. I decided to return given the poor quality and when tried to do so, could not find the option of return in case the quality is poor. The options given for the return are 1) incorrect/incomplete product, 2) damaged product 3) infected one and no option for poor quality which could always be the case than the other three. After contacting the customer care, the executive completely denied to return and refund as the policy doesn't do so for poor quality. This is totally insane,...
Complaint comments  Read comments [1]Complaint category Online Shopping

Pepperfry — Misleading ads by pepperfry and hiding important information

 PreethamJoy on Oct 19, 2016

Pepperfry ads are misleading the customers and fooling them. I wanted to return/exchange one of the items in the order list but the customer care clearly refused saying that goods cannot be returned or exchanged unless it is damaged or there is a manufacturing defect. This is in total contrast to the Pepperfry ads where they highlight "Easy Returns" everywhere. No where during the booking process, the consumer is informed/warned that once the order is placed it cannot be cancelled. The main FAQs also does not state this. The "no cancelation policy" is somewhere hidden...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Bed sheet

 masmedia on Oct 18, 2016
I had ordered three Bombay dyeing bed sheets. Order Number is 302529445-FU1443785-S-PM9739. They cancelled one and they didn't tell any reason. I received the second one as I ordered. But they send the third unbranded bed sheet. This is not a Bombay dyeing brand and the quality is very poor. Immediately I send complaint, but their supporting staff refused the return telling this is Bombay dyeing product. But they are cheating, their ventor Bernina international sent different unbranded product.. I sent another mail with all the necessary photos. They are keeping silent and no reply....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pepperfry — Order # 302571634

 Saloni Ghosh on Oct 15, 2016
I have placed an order worth Rs. 13489 last night (14th October 2016) and paid in advance. I realized that I ordered wrong dimension after placing the order and noticed that I could not cancel the order. I called up the customer care as soon as I can ( after 9 am on 15th October 2016 )as per their timing. They said there is no way that the order can be cancelled even though it is less than 14 hours and even though the shipping is not yet initiated.
This is exploitation and should be dealt with seriously....
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Order

 aa2 on Oct 12, 2016
I have placed an order worth 6000rs and paid fr it in advance.
I realised that i ordered wrong size of the product just after placing the order and noticed i cant cancel the order;
I called up customer care and thy said there is no way the order can be cancelled or returned.
This is sheer exploitation of customers and should eb dealt with seriousy...
Complaint comments  Read comments Complaint category Other

Pepperfry — Want to return product

 Bhawna Suneja Sethi on Oct 8, 2016
I want to return/ cancel my order of dining chairs with order no 302525434 because of size issues. Your team is repeatedly saying that they cannot help us in this matter. I have been Watching your TV ads in which you clearly depict that you take the product back if we have size problem and now you are refusing this. Why do you show false advertisement and fool the public. I am stuck up because I paid in advance and you people can harass us because you have my hard earned money. I am being forced to keep the product which is a total waste for me . This is not done and I will fight for my rights...
Complaint comments  Read comments Complaint category Government Organizations

Pepperfry — Received wrong product, compensated with warranty voided

 getjagdish on Oct 7, 2016
Invoice no: bg/7184/15-16
Order no: 301555773-fn1367075-s-pm8819

Exactly a year back i purchased "gloria three seater sofa in brown colour by home city" and received a product of different color. When i contacted them about this they said it will charge us around 8k for take it back and if i keep it back then 8k will be paid to me. But i was never informed that they will void the warranty also. The entire process took 3-4 days and i kept the product unused till then.

From last couple of months i am facing an issue with the product and when i called them they...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Faber kitchen chimney

 TAGORE K on Oct 3, 2016
I have ordered a faber kitchen chimney model 3d good 90 cm from pepper fry... Order number 302490139., delivered in reis magos, goa... Before placing an order i confirmed with pepper fry team if the installation will be initaited by them when i contacted first time while pre ordering on 12th sep 2016 during the conversation i have been given a contact person one mr. Mandeep +91 99997 54511 by pepper fry customer care executive... When i called mr. Mandeep thinking that he is from faber company.. He confirmed the installation would be done by faber company directly and it covers all the warranty...
Complaint comments  Read comments Complaint category Electronics & Appliances

Pepperfry — Memphis end table in honey oak finish by woodsworth. Order no 302535153

 Atul Jagotra on Oct 3, 2016
Good day,
I had ordered for memphis end table by woodsworth via order no 302535153 on 2nd oct 2359 hrs.

I had ordered memphis end table in espresso walnut finish. However the order came as honey oak. Immediately within 10 minutes, i made a complain to them online.

Kindly change the colour of the order to memphis end table in espresso walnut finish.

I called them again on 3rd oct, and they are saying that they do not have a policy for change of colour or upgrade or cancel the order.

This is very disgusting approach by pepperfry....
Complaint comments  Read comments [1]Complaint category Products & Services

Pepperfry — Order need to be changed and cancelled

 mistu0802 on Oct 3, 2016
I have booked one order and the item selelcted was wrong, i asked the repepsetative the proivde the opton to canceltheitem and place the same item with different colur of same price but they didnt not listen to it. The ordr was not even packed, on the same day of placing the roder after some time ifound the item was wrongly slelcted, but they didint evn thep to change thr order.
Order no - 302536030...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Product i received is not the same colour and material which i see is mentioned in website

 Vivek R Trivedi on Sep 28, 2016
I ordered a Sofa and single Chair which is Buff Colour and Leatherette. What I have received is Ivory Colour also the material looks like Rexine. When i asked for Return, Pepperfry Executive says its same colour and Material is also Leatherette, so they will not return this Product. I will attach Pictures of Sofa that i have received. Also in a pic i have put comparison on what i have received vs what is there in Website.

Product Delivery Date : 22/09/16

Executive Name : Sheryl

Require Return/Refund.

Product Url :
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Pepperfry is not taking return

 Pavneet27 on Sep 27, 2016
I am trying to return a bedside table which i purchased from pepperfry but they are not taking the return because the product is not damaged.

These days they advertise that its easy retun if size of sofa is large then just call pepperfry they will come & pick it (We see this add on tv). It is lie this add should be stopped because they do not return the product just because the size of it is big for you or you did not like it. They will return it only if you fall under some conditions that they say, then i do not understand why such promotiom of easy return is there, when it is not...
Complaint comments  Read comments Complaint category Furniture

Peppefry — Pepperfry not repairing not returning its defective product.

 chat2amit on Sep 27, 2016
I bought a piece of furniture, order i'd and picture attached.

But i am following with peppefry since one month but they are not helping.

Neither they are repairing the item not they are returning as i have already initiated return on peppefry app.

I will never shop from peppefry again.

Peppefry sells good looking furniture, but the quality is very poor. It furniture not ethical enough to support its return policy.

My experience has been horrible with peppefry....
Complaint comments  Read comments [1]Complaint category Online Shopping

Pepperfry — Furniture is not good. My new wardrobe is getting fungus

 sree156 on Sep 23, 2016
I am purchased the tomomi fur door wardrobe in wenge finish mintuucl sku fn1191546z-wh5046

my order no -#302035944

this new funichre is getting fungous. how many times i wiped it its come again.
i am taken in the EMI thought hdfc credit card till now i am paying this EMI.
please help and replace the new product.

i think wood was not good. other wise while transport it was wet due to rain or some resons...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Delayed delivery, faulty product, refuse to replace

 annafb on Sep 23, 2016
I ordered two lamps from Pepperfry. I was very impressed initially by the website and had high hopes for my chosen products.
Both lamps were delayed by 1 week on arrival, which meant I waited 3 weeks in total from the order date. Both lamps were faulty on arrival. The metal base of one was severely crushed, and both shades were severely dented.
Pepperfry refused to replace the broken lamps, only offering to refund and collect items from my home. This was not satisfactory as I was again left without lamps!

Will not be shopping with them again!...
Complaint comments  Read comments Complaint category Appliances

Pepperfry — Cancellation and refund

 ree84 on Sep 15, 2016
I want to cancel two products since I have placed an incorrect order. I offered to place a fresh order too but they refuse to cancel the order. It has not been processed or shipped.
On another order, I order the wrong size cushion cover because when I filtered by 16 inch covers this one showed up. They are refusing to accept the return... Horrible!!...
Complaint comments  Read comments Complaint category Home & Garden

Pepperfry — Pepperfry unethically not taking product cancellation

 Sourav.srv on Sep 14, 2016
I ordered a bed from pepperfry (Order no. 302479415) which i need to cancel due to some unforeseen reasons. I have an urgent travel planned and shall be returning after 3-4 months if not extended further, due to this i will not be in a position to receive the order and the house will bbe locked, and there are chances i might be relocating after my return. Due to this i asked pepperfry to please cancel my order as this is a fresh order and i assume no work might have started yet. This i escalated to their management as well, still they are not agreeing to it and disappointing now that after notifying...
Complaint comments  Read comments [2]Complaint category Furniture

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