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Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2097379
Phone:+91 22 6157 6157
 
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Pepperfry Complaints & Reviews

Pepperfry - delivery pending

User
 yogesh risodkar on Jul 4, 2015
Dear, As my order no. 301216047 was booked on 21st June15 and shipping date was27th June15 and was assured about the delivery of product on 3rd July 15. But, still do not received the product even no mail or sms was dropped to me about the intimation of delay and the details of the vendor/service provider(Phone No, ) I reported this to customer care of peeperfry yesterday and even today. So look in the matter and complete the delivery of product to me as early as possible up to tomorrow only....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Pepperfry - Not Providing Valid Contact Detail of Vendor

User
 Rajicimbu on Jul 2, 2015
Order # 300970905-AK1274844-S-PM7100. I have ordered a 3 Burner Gas Stove and they delivered it only on April 23, 2015 but as per their records they are claiming that they delivered it on April 16, 2015 itself. The Switches of the Gas Stove started to Melt within 20 days of installation. When I contacted them they said the complaint was raised only after 30 days so they cannot refund any amount. When I asked for the Vendor Contact details to check for Guarantee / Warranty they have provided a mobile # which is always Switched Off. I raised this concern and followed up with them for more than a month...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Pepperfry misleading customer

User
 partha_ssec on Jun 24, 2015
Date of the incident - 24-jun-2015 Retail Invoice Aggarwalstores TIN/VAT/CST:Applied for Invoice No: 66293 Invoice Date: Jun-21-2015 Order No: 301210438-KD1113633-S-PM3024 Item ID - KD1113633-S-PM3024 Product Name- Tupperware 4 pcs Goodie Box Set 1 Price - 839.00 839.00 Mode of Payment: Pre-Paid TOTAL (Inclusive of all taxes) 839.00 I placed an order to buy tupperware boxes. But due to the big size, I wanted to return this product.Through online, when I checked, in the reason of return, there was option, placed by mistake. When I contacted customer care people, they were saying they...
Complaint comments Read comments [2] Complaint category Appliances

Pepperfry - Non arrangement of the carpenter for assembling.

User
 Manju Vivel Singh on Jun 23, 2015
Order no- 301188645, the mintwud queen sized bed has been delivered on 20th june and till today ie 23rd june noone has turned up yet after making repeated calls and the people receiving the calls would keep the call kn hold for 10-15 minutes and make us wait. There are two more products yet to be delivered and with this kind of poor service, our last....
Complaint comments Read comments Complaint category Furniture

Pepperfry - pepperfry charges customers 20% if you find furniture quality bad

User
 chat2amit on Jun 22, 2015
pepperfry is doing pure foul- CHEATING AND CHARGING CUSTOMERS IF THEY DO NOT LIKE FURNITURE.. IF YOU ORDER FROM PEPPERFRY AND YOU DO NOT LIKE FURNITURE OR ANY ITEM BECAUSE THE PUT FASCINATING PICS BUT QUALITY OF FURNITURE IS BAD- THEY WILL CHARGE 20% OF ITEM COST IN RETURN.. I FOUND THIS VERY EMBARRASSING AND SHAMEFUL ACT, SO SHARING IT AS A COMPLAINT/ BLOG, , , NEVER BUY FROM PEPPERFRY..THEY ARE CHEATERS...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Delay of fitting tha product in home

User
 Rahul315 on Jun 19, 2015
Hai we had bought a chimney in peppery fry we had received the delivery on June 3 the order no is:301124882. I had called the pepper fry site for 2 times and confirmed for fixing tha product. But no response up to now. Inform us will u come nd fix the product or not.....
Complaint comments Read comments Complaint category Appliances

Pepperfry - WORST SERVICE I HAVE SEEN FROM PEPPERFRY

User
 ktnag on Jun 12, 2015
I HAVE BOOKED THE PRODUCT FROM PEPPERFRY ON 22 MAY 15. ORDER NO. 301162034 TILL TO DATE I HAVE NOT YET RECEIVED MY PRODUCT. EVEN AFTER CALLING THE CUSTOMER CARE THE ANSWER I GET IT OUR LOGISTICS TEAM IS GETTING IT DELIVERED. WORST SERVICE I HAVE SEEN FROM PEPPERFRY. NEVER GO FOR PURCHASE FROM PEPPERFRY... I HAVE SEPNT MORE MONEY AND TIME IN CONATCTING AND GETTING DELIVERY FROM PEPPERFRY NEVER BUY FROM PEPPERFRY......
Complaint comments Read comments Complaint category Fitness Centers

Pepperfry - Ordered not received yer- #Order ID: 301093829

User
 girishj on Jun 10, 2015
Dear Pepperfry, I had placed an order (Order ID: 301093829) on 16th May 2015 and it was supposed to be shipped on 4th June and delivered on or before 15th June. While buying the product, we informed the Customer executive who was with us on the call to get ordered completed that this Bed needs to be delivered on time as we are expecting guest who has gone through the Hip replacement and she ensured that the product will be delivered within the time frame. Surprisingly got a mail from Customer care on 4th June, that the Bed will be delayed by 7 Days. After waiting for the 7th Day call the...
Complaint comments Read comments Complaint category Furniture

Pepperfry - NO DELIVERY OF PRODUCT EVEN AFTER 17 DAYS OF BOOKING

User
 SATISH KUMAR VIJ on Jun 9, 2015
I HAVE BOOKED THE PRODUCT THREE TIER DRYING STAND FROM PEPPERFRY ON 22 MAY 15. ORDER NO. 301117231 TILL TO DATE I HAVE NOT YET RECEIVED MY PRODUCT. EVEN AFTER CALLING THE CUSTOMER CARE THE ANSWER I GET IT OUR LOGISTICS TEAM IS GETTING IT DELIVERED. WORST SERVICE I HAVE SEEN FROM PEPPERFRY. NEVER GO FOR PURCHASE FROM PEPPERFRY....
Complaint comments Read comments Complaint category Products & Services

Pepperfry - Tupperware containers

User
 Ann Grace on Jun 8, 2015
Dear team, I ordered for a tupperware containers-4 sets..received the same colors..the image dint show the colors that I recieved.I wouldn't like to have repeated colors of the same containers.. Order number is 301145308 Attaching an image of the colors...
Complaint comments Read comments Complaint category Other

Pepperfry - Tu Casa [Resolved]

User
 ahona on Jun 1, 2015
WOW! Didn't know Pepperfry had page after page complaints lodged. Royally cheating! Here we go - another one: ORDER PENDING SINCE 21 MAY May 28 (4 days ago) to Pepperfry Where is my order of Tu Casa of 21.05.2015 No.301113804 confirmed by you. There has been no updates on this. Here is the detail of payment : 21-May-2015 (21-May-2015) TO TRANSFER INB PayU India 339312133IG0ABHCWI2 TRANSFER TO 32173669294 STATE BANK OF INDIA O 641.00 This is inefficiency. There is no mail acknowledgement. Some unidentified voice calls up to say "you order has been shipped by express...
Complaint comments Read comments Complaint category Home & Garden

Pepperfry - Not delivering the goods ordered after payment and no proper respnse from ustomer support [Resolved]

User
 viju2k7@gmail.com on May 25, 2015
I had Ordered All Time 3 Pcs Container Set 750ml - Pink of 20 pieces and made a payment online when ordering on 8th May as per the order the products have to be delivered by 19 May, but it was failed to be delivered when contacted the pepper fry they gave just one response that they are trying to reach to their logistics partner and no response from them the only option they give is just cancel the order and refund which was not acceptable as I have no time to go buy the products outside in the market and also this was ordered to give as return gifts for the party being hosted by me when the call...
Complaint comments Read comments Complaint category Products & Services

Pepperfry - Faulty coffee table delivered - order# 300906417-FM1250953-P-OD1955 [Resolved]

User
 debasish_rc@yahoo.com on May 16, 2015
Hi Everybody, I have ordered a coffee table in the month march'2015, which was suppose to get delivered in the last week of April'15, but they came for delivery today (i.e 16th may'2015). Person who came for delivery unable to fit the glass, also the finishing is pathetic. They were consistently insisted me to keep the product and sign on a delivery slip, which I have refused and returned the product. In between someone called me from Mumbai and told that they will not able to deliver the product and they are processing the refund. After 8-10 days when I called their customer care, they said...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Pepperfry sold me damaged furniture worth 3 Lacs [Resolved]

User
 Iname on May 15, 2015
Pepperfry sold me damaged furniture for 3 Lacs. I invite and propose a major class action against Pepperfry, will be posting my contact & order details. Also, I am at present in consideration and undergoing consultation with legal team to pursue, mediate and mitigation through their litigation expertise. My story: Absolutely nothing has gone as promised by Pepperfry with the delivery, fulfillment and finalization of any of my 3 orders worth 3 Lacs. Here is a list of each of the tall promises made by various dedicated Relationship, Account and Logistics Managers at Pepperfry. This has...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry.com - Pepperfry misguiding customer [Resolved]

User
 nag5575 on May 12, 2015
Hi, Please dont buy from Pepperfry.com, they are simply cheating customer. They will not deliver in time and If you want to cancel the order, they will not allow to cancel. Button will be disabled. From support team no proper response will get. I have booked 3 week back but still not delivered. They used to mention delivery time of 1 month which they used to take as excuse. My Oder details: 301053179-AH1264995-S-PM6926 (EC-305333)...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Wrong parts and unhelpful service [Resolved]

User
 madhu_mm on May 11, 2015
Order Id: 300940171 Order placed: 5-April-2015 SKU : FM1110147-P-OD2946 I ordered a queen size bed which got delivered on 7-May-2015. After the delivery guys unpacked the package, we realized that the head panel and foot panel are of king size, where as all the remaining part are of queen size. Called customer care and they set up an appointment with carpenter for next day. Ofcourse carpenter could not assemble the bed. But he mentioned that there is a similar case in the same city (~20 kms away) where some body ordered a king size bed and received head and foot panel of queen size. He...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Refund of paid amount [Resolved]

User
 Priyam25 on May 11, 2015
order no:300942138 I have ordered a TV Unit worth 7729 on 6th of April2015 and the last date of delivery of the product is 27th April, but i didn't get the product by the expected delivery date.So i called customer care and waiting for the delivery for 4-5 days.Daily different different customer executive will tell different different story about the deliver.Finally i cancelled the order on 1st May and i got a confirmation e-mail regarding the cancellation of the order(May 3rd) and in that they mentioned that i will be getting the full refund within 7-10 working days.But after 10 days i contact...
Complaint comments Read comments [2] Complaint category Online Shopping

Pepperfry - Product with deficient Accessories [Resolved]

User
 Dr Ansh on May 9, 2015
I ordered Chimney with Pepperfry with Order# 300995122-AH1295688-S-PM8229, Smoke pipe and its other accessories are missing and despite many reminder nothing has been done and they are asking photographs of deficient item which not possible because we have not received item then how we can supply real image of these items. They are cheat and arrogant, should be stopped for business....
Complaint comments Read comments Complaint category Appliances

Pepperfry - fake commitments , fraud company [Resolved]

User
 Hardeepdangi on May 9, 2015
Hello, My name is hardeep Singh i have place an order (order no: #300938082) and paid the maoney upfront after this nobody bother us to entertanis us after many remiders.. please please please dont buy any products from pepperfry this company is fraud.. i am going to lodge a police complaint also i will publish this thing in electronic media & print media so that everyday aware of this... hardeep Singh order no: #300938082 +91-9999901441...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Wrong product delivery [Resolved]

User
 kapilrgandhi on May 6, 2015
hi, On 28th April I have ordered Lock&Lock Easy Storage Freezer Lock Containers from www.pepperfry.com. I have received my order on 4th May, but was very disappointed after seeing it.They gave me Lock and Lock Water Bottle instead of the container. See the attachment. I want to return my product and want my original product that I have ordered. Please let me know how to do this?? I dont want the refund back, instead i want the product replacement. This is complete fault of Pepperfry....
Complaint comments Read comments Complaint category Utility Services

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