Pepperfry Customer Care

Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Toll-free:
Working hours:
Mon09:00 am - 12:00 am
Tue09:00 am - 12:00 am
Wed09:00 am - 12:00 am
Thu09:00 am - 12:00 am
Fri09:00 am - 12:00 am
Sat09:00 am - 12:00 am
Sun09:00 am - 12:00 am
Satisfactory Rating
47%
Complaints
361
Responses
211
Resolved
156
Good news! We have a good connection with the company and they're good at resolving user complaints.
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Pepperfry Complaints & Reviews

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Pepperfry — Very bad return policy

 Girish74 on Apr 29, 2016
I ordered a "Seavy Neptune Bf 75 Cm Hood Chimney" from Pepperfry costing Rs.13999/-. They delivered it on time. But the guys who were supposed to install came to my place and said, they cannot install the product. Now, I have only one choice and that is to return it. When I called Pepperfry, they conveniently washed their hands away saying that the product can be returned only if it was damaged. Now, I being honest - I am telling them that the product is useless because of lack of their specifications, Pepperfry is not ready to listen. Don't know how to take this forward. I am absolutely clueless,...
Complaint comments  Read comments Complaint category Appliances

Pepperfry — Poor delivery & worst response

 Karz21 on Apr 22, 2016
They don't commit to their delivery dates & gives lame excuses saying the delay is at warehouse dealer / delivery person etc.
They neither care nor follow up to meet the delivery target.
We need to follow up with them contacting through customer care toll free no which is not in use....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Product is not the same as indicated, and broken furniture

 ecoraj on Apr 22, 2016
I have ordered 2 pieces of furniture and very bad quality and size. I have immediately contacted them with in 30days, then they asked me to send images by emaial. I sent them and did not hear from them. Then again we contacted, they said the images must be sent to a particular email not to peppefry email. By the time i sent it to them, they refused to accept the return becasue 30day time is over.
These people are cheats. I have two pieces of junk furniture of no use but to throw it out. I have lost rsnearly15000/-...
Complaint comments  Read comments [1]Complaint category Home & Garden

Pepperfry — Non delivery of products - order#302134945

 Kingshukroy on Apr 20, 2016
I have ordered some products through pepper fry on 30th march bearing order#302134945. Unfortunately out of the 4 products ordered 2 have reached me and the other 2 are missing. I have been frantically calling the number 022 - 61576517 many a times and every time they are asking for a 48 hour time from me to respond. The product looks like has been handed over to gati but they don't have any clue where the products are. They cannot even assure me a timeline by when the product is going to reach me. I have requested for an immediate refund of my paid amount if pepperfry cannot deliver the product...
Complaint comments  Read comments Complaint category Appliances

Pepperfry — Furniture damage

 krishan gulati on Apr 19, 2016
I am not recive furniture bill and funiture is damage furniture deliver boy name is yadev and order id no- 302150986...
Complaint comments  Read comments Complaint category Furniture

Pepperfry.com — Furniture damage

 krishan gulati on Apr 19, 2016
I am not furniture bill and funiture is damage furniture deliver boy name is yadev and order id no- 302150986...
Complaint comments  Read comments [1]Complaint category Furniture

Pepperfry — Super late delivery, horrible customer service

 SRamchandran on Apr 19, 2016
Had ordered a couple of drawers from pepper fry on the basis of feedback from one of my colleague. First upheaval which would be required would be of the tracking system. If the company isnt confident of delivering a product in 2 weeks time, the tracking system should not reflect the same. The ordered product a delivery time of a good 2 weeks after which there was no notification from the company's side on the whereabouts of the product. The customer service seems to be equipped only with looking at the tracking system and updating customers. Phone calls are never answered in the first go and the...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Order number 302134392

 Theford on Apr 19, 2016
I have order fan on 29th march and showing 15th april delivery after 1st april they increase delivery to 16th april. Once i called them on 16th april to cancel order they said wait for 1 day i waited but it didn't come.. Promising on every call but not getting item nor refund....
Complaint comments  Read comments Complaint category Appliances

Pepperfry — Non-delivery of bed

 Uday Reddy Bangalore on Apr 17, 2016
I have not received the product while the order 302137258 status on the website says delivered. I never got any call from the delivery team to request a convenient time for delivery. Based on the sms information i received, i initiated delivery time with delivery person mr. Kiran. While he agreed to deliver on april 15, 2016 between 12 pm to 3 pm, he never came. Then in the evening, after i waited entire day from 12 pm for the delivery team, mr. Kiran said he will deliver on saturday, april 16, 2016 between 5 pm and 5:30 pm. When i called him at 7:30 pm to follow up, his phone is switched off. The...
Complaint comments  Read comments Complaint category Furniture

www.pepperfry.com — Poster bed mango wood

 bhagwantkulkarni on Apr 15, 2016
It's most disappointed and horrible experience ever in my life to associate
with Pepperfry. I have
purchased poster bed from pune studio by 5th February 2016.

First bad thing was product not delivered properly to my home. One box was
missing. So to make it arrange Pepperfry took in total almost two and half months.
Here I was testing my patience. Once i receive replaced bed it got
installed not on same day but next day. still i haven't complained
seriously.

But today on 15th April, when i started to use that bed, on very first...
Complaint comments  Read comments Complaint category Furniture

Pepper Fry — Insensitive and ignorant behavior from pepperfry.com

 GarimaGautam on Apr 12, 2016
I have purchased 3 items from Pepperfry.com till now –

• Order No. 302044717 Venus Study Table by HomeTown (Very Late delivery)
• Order No. 302097941 Madelyn Sofa Cum Bed in Brown Colour by Auspicious (Still not delivered )
• Order No. 30214034 Dreamline Plus Bonell Six Inches Queen-Size Mattress by HomeTown (Not yet shipped)

I am forced to come to consumer forum because of problem faced in all the 3 items.
My first order was delivered very late from the time mentioned by Pepperfry team. I followed up with the team like crazy but they were...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — 1 month - no delivery - ready to use office chair

 abashyam on Apr 12, 2016
I had place an order for an office chair on pepper fry on 11th march. It showed the delivery day as 7th april. I called and asked them why do you need a month to deliver a chair which i can buy off the shelf in a furniture store locally. They said that the seller has to ship to them and they'll do a quality check, then send it to bangalore and send to my residence. 7th april is worst case scenario, usually its much earlier.

12th april. Haven't got it yet. In between i got 2 calls from them, telling me about the status of shipment and how it'll be delivered earlier. First it was 28th...
Complaint comments  Read comments Complaint category Furniture

Pepper Fry — Harassment in delivering product

 khadru on Apr 11, 2016
I am khader hussain from bathinda, punjab.
I have placed an order # 302084852 on 02.03.2015 amounting to rs. 7419 / -. I was assured delivery of the product between 22.03.2016- 28.03.2016. I wanted an early delivery was even to pay more, but the facility wasn't available. I understood the company policy and decided to wait till the assured date. On 08.03.2016, i was once again informed that the order is in process and would be delivered by the assured date. But on 09.03.2016 i got a e-mail from pepper fry only to informed me that

We regret to inform you about the delay...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Product not yet delivered

 Jinal Trivedi on Apr 11, 2016
We had ordered 3 door wardrobe on 27.03.2016vide order no 302130661, at the time of purchase we were suppose to get the same on 6.04.2016, but as the date passed we called them & got the reply that the product couldn't not pass their quality check process so they returned the same to vendor.After that were told to receive the product on 10.04.2016, but calling them i got the reply that they missed the delivery so will get the same on 11.04.2016 by any how.

Again on 11.04.2016 i called them, at 11.00 am to know about the status of delivery upon which i got the reply that they still...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Product not delivered and worst customer care response

 amarendra51 on Apr 7, 2016
I had placed an order with pepperfry for a faber chimney on 27th march 2016. Order number 302131012. They said they would deliver the product between 2-5th April. When i called customer care on 6th they said it will be reached by 7th April, when I called 7th evening they have disconnected my phone twice. Is there any number or contact email form where i will get any help....
Complaint comments  Read comments Complaint category Appliances

Pepperfry.com — Order Confirmation 302030576

 Hemune Afsha Shahid Khan on Apr 6, 2016
Alex daisy white chairs ... 10 pieces ordered ..1 chair already broken when the box was opened...
Complaint comments  Read comments Complaint category Appliances

Pepperfry — Order not delivered. No refund. Fraudulent company

 Aparna Hareendran on Apr 6, 2016
I had placed an order with pepperfry for a spice rack on 21st march 2016. Order number 302119662. They said they would deliver the product within 7 days. Even after waiting for 2 weeks they didn't deliver the product. Up on contacting their customer care they told me their courier service tried to deliver the product on 29th march but no one was home. This is a lie as me and my family were home all day that day. I am clueless on why they didn't try to deliver the product the next day nor did the "courier company" contact me on my phone. It has been more than 2 weeks and no product. I'm leaving india...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Worst service ever faced from any other e-retail site.

 santtosh on Apr 5, 2016
The service of this people are worst, I had ordered a chimney on 14/3/16 and now its 5/4/16 its almost 23 days, but till now no update from there side, its a prepaid product as i have already paid for the product, And if i'm calling them, then also not any satisfactory reply from there side, i have mailed also to the team of pepperfry regarding this issue but no use, As i think the team of pepperfry are making full, So please people do not buy anything from this site, as there are many other e-retail site....
Complaint comments  Read comments Complaint category Electronics & Appliances

Pepperfry — Horrible service and refund policy

 Roopa-honey on Apr 4, 2016
Ordered 2 products, 1 took 2 weeks and the other 1 month. After waiting for so long i got a defective product. When i wanted to return the product they sent carpenter to repair. they should have checked the quality before sending the product instead of sending carpenter for repair. After multiple phone calls finally they picked the product. Still waiting for refund. product was ordered on 13th feb, asked for refund on 11th march, refund was initiated on 17th march but i still dint get refund. Everytime i call cust service they have no idea why the delivery was delayed and no why the refund is taking...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Uninformed terms and conditions on return of an item

 pavanbabu on Apr 1, 2016
Dear Sir,
I bought Anantaran Artistic 4 Inch Clock Dia Aluminium Table Clock on March-11-2016. The clock stopped working on 25th or 26th March-2016. I contacted Pepperfry and got call from its representative. I have send the recent pictures as per the telephonic conversation.

Today i.e. on 01-04-2016 I received a message that the return is not possible and it would have only be possible withing a week. This clock did not work for even 10 days. There was nowhere mentioned in the website that I would have to return within seven (7) days.

This pepperfry is...
Complaint comments  Read comments Complaint category Electronics & Appliances

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