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Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Phone:1-800-2097379 [Toll Free Number]
 +91 22 6141 7379
 
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Pepperfry Complaints & Reviews

Pepperfry - Chair has not been delivered yet----- ORDER #300694461

User
 PreetiPallavi on Jan 8, 2015
I had ordered Storm Luxury Chair(Set of 2). I have been delivered only one chair till now. I have been following with the customer care for the past 15 days and their only response I get " I would like to inform you that our team is working on it." How many days would they need to deliver one chair ?????????????? This is ridicculus and very bad customer service....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Cheating with money! Fraud.

User
 Deepika Damodharan on Dec 23, 2014
There was a GoSF offer and i had ordered a bean bag . Order number 300703274. Got it for discount. It has been 15 days and they did not deliver. I paid for it before 15 days. I did not get a bean bag and waited 15 days since i thought thheyll deliver. They didnt. They sent a mail saying it will be delayed on 17th. I still waited. Today they send a mail that it has been cancelled by them. Who the hell are they to cancel it. They are misusing my funds for 15 days without proper communication and refunding after 15 days. Saying it is out of stock! Now i cant get GOSF back nor can i get the value...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Fake Orders in GOSF

User
 Aadhis on Dec 22, 2014
I've placed an Order #: 300700099 on good discount on a side table. I think it is a fake order and fake tracking id numbers provided. The tracking history shows it was attempted multiple delivery to my address- how funny. Do not know whose door he was knocking and neither got a call from the courier guys. Now the shipment has been returned stating unable to reach me. I do not live in Antartica that I cannot be reached. Same behaviour I've seen with the Snapdeal when especially you have ordered with good discounts, they disguise as if they call back the product after some failed delivery. Sounds...
Complaint comments Read comments Complaint category Furniture

Pepperfry - order not been delivered since 2 weeks against 2 days due delivery stated

User
 deepak.anisha on Dec 21, 2014
We had order a set of Padmini juicer on the 8th of Dec and it was mentioned to be delivered on the 11th. Ofcourse it never came and the tracking code was invalid..upon calling the customer care .. after the 5th call they realized it was an invalid code ( wonder why they didn't realize during prevous 4 calls). 5 days ago I received a mail saying thr goods would be delivered within 48 hrs and just on that morning I received a msg from red express I would receive the product on that day itself . Then 2 days ago some girl from pepperfry called asking if we've received the product. Based on the tracking...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Complaint against Wall shelves

User
 richiii on Dec 18, 2014
I ordered wooden wall shelves from Pepperfry Few days back. First the color I selected was totally different to what I ordered. I found that wooden shelves to be broken from different sides, the wood is of pathetic quality, the shelves are not completely painted and it has rough patches. The main issues is the pits made for the nails to hang on the mall does not make it hang properly or completely to the wall. It always falls downwards. Awful experience with them. Then I raised this complain twice to consumer help line members .they always assure me that they would get back to me and refund the...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Order # 300651064

User
 bibin999 on Dec 13, 2014
I have placed an order on 14th November 2014 of a small shoe rack. I haven't received the item yet. I tried to do followup several times about this and no update. Frustrated, I tried to cancel my order. I placed the cancellation request on 8th Dec 2014 and did a follow up on 14th Dec. Now on 14th Dec 2014 I'm getting a confirmatiom from there call centre that the cancellation request has been placed and I may get my refund in another 7-8 days. Going by the experience till date, I have no belief that I'll get my money in even 10 days. I'm pretty sure that I'm not going to visit this website again...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Eagle roti maker

User
 roseindia1 on Dec 2, 2014
This roti maker is advertised on pepperfry site as mrp 5699 when i received the roti maker the mrp on the box is 2450 there is no model no. No serial no. No date of manufacture there are 3 customer support phone numbers for this item on pepperfry site i called the first number 08750110099 and spoke to a man called vinod he blamed pepperfry for the wrong mrp he told me to email him at avsenterprises@live.com which i did and now many days have passed and i have heard nothing back from him the roti maker is dangerous the lid does not go back far enough when opened and comes crashing down if you get...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Sofa set i ordered not sent

User
 roseindia1 on Dec 2, 2014
Pepperfry took my money on 7th november now it is december 2 and it has not been shipped according to my pepperfry manager deep punjabi
I was given a false blue dart awb number which i tracked - when it arrived yesterday it was a pink blouse that i did not order not my rs 18000+ sofa set
Deep tells me it will come in 1 week from now but i do not believe him
My order no. 300637966 the blue dart tracking no. 69204009140
I also ordered a floor mat with the sofa set deep emailed me today that i am not getting the mat and he will refund the money
How can you have someone's...
Complaint comments Read comments Complaint category Products & Services

Pepperfry - NO DELIVERY OF GOODS ORDERED AFTER 1 MONTH

User
 roseindia1 on Dec 1, 2014
These people should not be in business They have had my money (nearly Rs 19000) for 1 month and I am unable to track my sofa set Yesterday when I had tracked the AWB number they gave me with Blue Dart courier I thought it was finally arriving - instead A PINK BLOUSE TURNED UP NOT MY SOFA SET!!! I have never even ordered a pink blouse!!! To say I hate these people would be an understatement Their 'CHAT' people are the worst Totally evasive, time wasters, never give answers or even bother to read your questions - a total fraud company I also made the mistake of ordering a roti maker from them That...
Complaint comments Read comments [1] Complaint category Products & Services

Pepperfry - Order delivery

User
 deepakemar on Nov 25, 2014
I have done my order on 04-11-2014 for a dining table with chair, they committed to deliver the product on or before 14-11-2014. Its 11 days (21 days over after order placed) over after the committed delivery date. The Pepperfry customer care team is not able to track the issue or track the product, (I am not understanding, then why such a team is working as Customer care). My account manager is Mr Irfan, as I am very lucky that, I got a chance to have word with Irfan regarding my product. All the other occasion I got an automated replay or executives replay that, Irfan is busy, he will call back...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Order not delivered on said day and after also

User
 sachin_sm on Nov 25, 2014
ORDER #300655905. I have booked the order on 17th Nov 2014 and as per confirmation mail, the products should deliver on/before 24th Nov 2014. But still now (As on 25th nov 2014) the order is not delivered to me, I sent lot mails to "Pepperfry" customer care and everyone gave false/fake commitments. I sent so mails and chat with Pepperfry, but no use. I really feed-up with "Pepperfry", this site is not professional and this was my last buy. Please let me know how to book case on this, then e-commerce people will understand the business. I have all the mails and conversations....
Complaint comments Read comments [1] Complaint category Other

Pepperfry - Delivery Issues

User
 Sachin Gurudutt on Nov 20, 2014
Order number: 300603555 Pathetic service, I did not expect this from one of leading home store. I have ordered a simple stool on the 21st October 2014. I dont see a reason why it would take such a long time to deliver, even if it is made to order. Supply chain is one of the key aspects to any online shopping and currently my product shows as yet to be shipped. This is really frustrating for the customer. I have called support line multiple times but there is only assurance and no action. I was not even informed that my product will be delayed. This is probably my last buy on pepperfry, I will also...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Non delivery of ShoeRack

User
 Vivek Dhareshwar on Nov 18, 2014
order no: 300619607. Twice there was a call about delivery and no delivery was made. The officer in charge Fiona was unhelpful when contacted. I wrote three emails and called about 5 times. There was no explanation. Fiona kept saying that the item was on top of the delivery list but couldnt explain why delivery was not made and could not give any assurance about when the delivery would be made. Refund has not been made. Really the kind of experience that makes you think twice about such online ventures....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Poor services from Pepperfry

User
 Mohit Rajeshwar on Nov 11, 2014
Hi, We had ordered for a coffee table (order no: 300586520, dt: 13th Oct'14) & a wall decor piece (order no: 300601617, dt: 21st Oct'14). Both were supposed to be delivered by 31st Oct but till date despite numerous follow ups they are not delivering. Pepperfry services are completely pathetic & out of place. The issue is I have already paid & being harassed with no updates from their end....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Order yet not received

User
 Richa Kohli on Nov 11, 2014
I had ordered a product on the 16th of oct. Its the 11th of nov today. My product has still not been delivered. When i send a mail to the customer care, they always have a standard reply, that the matter would be escalated, but it never happens. When i call customer care, they say just wait for 2 more days. 1st the reason was that the order was procured late from the vendor and now the reason is due to diwali they have a backlog!

I have been calling them almost evry 2 days, but they have a different reason evrytime. Which co takes more than a month to deliver a order?
Complaint comments Read comments Complaint category Furniture

Pepperfry - Payment not recv'd .. Delievery Defeticve product

User
 shivangi.sharma on Nov 10, 2014
Hii. My order id is 300587475 placed an order dated 12 oct'14. I have rec'd my product on 31 Oct. And the product was defective that is why i returned the product to the same delivery boy. Now i am doing follow up from 31 Oct to refund my money asap. I even dont remember how many time i did mail i did calls no one is replying neither on mails nor on calls. See this is service what they are giving to us. Poor poor company poor service !!! This same situation i am facing second time . Pepperfry is just disgusting I suggest do not trust and do not place any order from this site....
Complaint comments Read comments Complaint category Appliances

Pepperfry - Order Cancelled, Delivery Delayed and finally Order Unfulfilled [Resolved]

User
 ArunSoman on Nov 7, 2014
I had ordered a 3-door wardrobe (Order #300562784) on 6th Oct '14. I placed the order after confirming from the website that the product was available. But, after 2 days, Pepperfry cancelled my order due to product unavailability with my money refunded after another 3 days. In the meantime, my account manager at Pepperfry suggested me to order a different wardrobe, this time only guaranteeing a successful and hassle free delivery and promising a compensation (in terms of discount) in they failed to fulfill the order again. As suggested, I ordered another 3-door wardrobe (Order #300569677) on Oct...
Complaint comments Read comments Complaint category Furniture

Pepperfry.com - Not Giving refund - 20 days passed

User
 Platine Fernandes on Nov 7, 2014
For my Order Number 300598517 1 item got cancelled from pepperfry.com side because they ran out of stock.. and I had to get refund of Rs 391. 2 item came with two damaged glasses and after sending them pics and everything they said they will give Rs 200 refund.. Both amounts are not refunded.. Does it take almost 20 days to do a refund??? On the website they say with 5 - 7 working days.....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - False commitment - Dont care once payment is made

User
 satyamevjayate on Nov 6, 2014
I order product from pepperfry 1 month back - still not received. In the mean time there have been atleast 100 emails/call sent to pepperfry and there delivery partner bluedart - no one ever cared to inform me that my product will be delayed for some reason. I always got one answer - wait for 2-3 days, we assure you your complaint has been taken care of- WTF. At the end of 30 days i see update on bluedart website that my zip was incorrect - how come one product got delivered at same address and other not? Buy only if they provide COD - or dont buy. Bluedart and Pepperfry not to be trusted! Ebay/Flipkart...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Terrible

User
 Bangalorean fed up on Nov 6, 2014
We ordered a bunch of very expensive furniture from pepperfry. We have been waiting all week now for them to deliver our stuff. They keep telling us it will come in the evening and so far no luck. Today the help desk (lady called Suchitra) accused me of lying and hung up on me. NEVER shopping at this website again....
Complaint comments Read comments Complaint category Lawyers and Attorneys

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