Pepperfry Customer Care
Pepperfry.com
Customer satisfaction rating: 45%
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COMPLAINTS

Pepperfry Customer Care

Pepperfry.com

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Address
Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
41
55

Phone:

Customer satisfaction rating
45%
Complaints
484
Pending
261
Resolved
204
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 12:00 am
Tue09:00 am - 12:00 am
Wed09:00 am - 12:00 am
Thu09:00 am - 12:00 am
Fri09:00 am - 12:00 am
Sat09:00 am - 12:00 am
Sun09:00 am - 12:00 am

Pepperfry related photos (115)

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Pepperfry Customer Care related pictures (115)

Pepperfry Complaints & Reviews

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Pepperfry — Incomplete supply and supply of poor quality furniture

 Saiprasad Shenoy on Dec 3, 2016
Vide order no 302574093 I had requested for one lot delivery for 6 items of furniture costing a whopping inr 1.7 lakhs. To my surprise 5 items were delivered with sub standard quality and having defects. I have already disposed my old furniture and now stuck with this ridiculous stuff for which I have paid 2 months in advance. The customer service executive Mr. Shah (70455 90898) was missing in action completely inspite of repeated calls and SMS. I would seriously advise all not to make the same mistake I made. I have 3 different feedback from customer service that this will be resolved on Sunday,...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Northwest three seater sofa

 durgasekher on Dec 3, 2016
It already took 1 month to get my sofa delivered. i ordered grey sofa but received black colour. its a village and they will never opt black color as they feel it is inauspicious. wexed with very bad service from pepperfry. i will never ever buy anything hereafter from pepperfry and i will never recommend also. cheats they only do good branding in tv, but service is not good...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Incorrect product delivered

 sara09 on Dec 2, 2016
I have ordered the queen size bed and the queen size mattress. i have received the queen size bed but the mattress delivered is king size. how can they do such a blunder.
now i cannot use the bed.
i have requested refund for the incorrect product delivered and the reply from pepper fry said that they will reach with 48 hours and no calls received from them till today i.e. Dec 2nd 2016 and today i called pepper fry and spoke to representative Ruchika about the refund and she told that someone will call and let me know the status on the issue. when i asked for the reference number...
Complaint comments  Read comments Complaint category Home & Garden

Pepperfry — Low quality product

 jpsaccount on Nov 30, 2016
Hi,

I am Jayakrishnan writing this to let everyone know about by bad experience due to a purchase on pepperfry.com.
I ordered a queen size bed from the site and got assembled 2 weeks back. I paid almost 13000 for the product which doesn’t even have the quality of normal plywoods. When my mom tried to sit on the bed it just broke into pieces and luckily nothing happened to her. This is the worst experience i ever had in my online shopping. Please sell quality products instead of cheating customers.

Order No. 302602062
email : 4jayakrishnan@gmail.com...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Product No. 302550699

 mail2vimalarora on Nov 28, 2016
I orderded for product "Madison Console Table in Provincial Teak Finish by Woodsworth" on 07-Oct-16, and it was supposed to be delivered by 21-Nov-16.

I got message that it will be delivered by 02-Nov-16 and was not delivered and since waiting for some 20 days when inquired on customer care on 22-Nov-16, they told that product is damaged during shipment and cannot be delivered, so refund will initiate in 48 hours.
However, on following up further for 2 times, they assured of refund initiate but it has not happened till today (28-Nov-16).

This is really horrible...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Broken furniture delivered and my claim denied as i was not able to share the full image of the dressing table

 Rupaly Pandey on Nov 22, 2016
I had placed a order for adriano dresser - mirror order no 302601022 on 23 october 2016 to be delivered by 07-10 nov 2016.
Since i am working, on 08 nov i got a email that my order is getting delivered today, i arranged for someone to be at home to receive the same however it did not come.
On 11 nov again i got a email for the said delivery and arranged for my known to be at home and the same got delivered. Which is one day delayed as per their expected timing.
On 12 nov the carpenter came to assemble the mirror and on opening just the drawer table it was found that the corners...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — New mee wooden baby cot

 Shipra Nangia on Nov 20, 2016
With reference to our order number 302630958 of wooden baby cot from pepper fry and the same got delivered on 17th nov. We were told that carpenter will come today to assemble the same and we were directed to call on customer care & confirm the visit. Since then no one has come & ivr keeps confirming today - tomorrow every time we call. This is the worst experience we had till date with online purchase & don't think we will ever recommend pepperfry to anyone.
However we request you to kindly look into the matter personally and help us with either return & refund or send the carpenter today...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Scratches/ damage on spacewood kosmo arcade bed unit

 Jas1964 on Nov 19, 2016
I purchased a Spacewood Kosmo Arcade Bed from Pepperfry/com on 6th November 2016 and the same was delivered on 17th November. On opening the box, the Pepperfry installer noticed and informed me that some of the pieces of the bed unit contained scratches, which is not acceptable for a new product purchase. The installer informed me that a separate team from Pepperfry.com would visit my residence to attend to polish/ touch up to remove the scratches. Please have this done urgently. Thanks....
Complaint comments  Read comments Complaint category Products & Services

Pepperfry — Cheated by pepperfry

 Shweta&₹67 on Nov 16, 2016
Biggest mistake of my life that i have ordered my two bed rooms full furniture from pepperfry. I spend more than lac rupees to get better quality but it's not worth at all. I have been chasing them for last one week to resolve my issue but no revert. Guys be careful when u r ordering any thing they say easy return but they don't provide any solution. I am explains them my issues but they are not able to understand. Material is very cheap and looks really old. Still i am doing a compromise wid one bed room set for which i paid 65 k and sec set is really really in a worst condition.. Side table and...
Complaint comments  Read comments Complaint category TVs

Pepperfry — Horrible worst quality product from pepperfry

 Prathap Ns on Nov 15, 2016
I purchased a katsu mintwud queen bed (order no - 302040172) from pepperfry and regret having purchased it now and getting screwed by trusting you. what is the use if the product starts to wobble, breaks down and is of substandard quality. i have spent a huge amount (~16k) for the product which is not for even 1k too. they have spent huge amounts of money on advertising and developed a brand without any substance or content. i called up the service representative several times to explain the product staus but they bluntly states that once they sell the product the job is done! the customer executive...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Order not received - order no 302598532

 ritwik.chakraborty on Nov 15, 2016
The order was placed on october 23, 2016 with a delivery date between november 4, 2016 and november 8, 2016. I also received a message that the order had reached bangalore on november 3, 2016. This order was supposed to be delivered by 8/11/2016. Its been more than 7 days and i am yet to get any update. When i contact their customer care, they are not able to provide a solution.

I want a compensation for delay in delivery to the extent of the amount of the product....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — No return policy even though mentioned that easy return policy within 7 days and now customer services executive saying we cannot return

 Aruneet1991 on Nov 14, 2016
I am also one of the victim of pepperfry.I have bought one table with order no 302564694. It was clearly mentioned that it is a easy return policy within 7 days.My table came on 12 Nov 2016 and I immediately called them as it was of poor quality totally not suitable for my house.I am calling them to return but now they are suddenly telling that it cannot be returned as there is no such policy.This is ridiculous as that they are cheating people with open messages clearly indicating that return is one of the option in case of dislike.
How can this be possible that an e commerce online shopping...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — They sent me a different coloured product

 Dhruvin1995 on Nov 11, 2016
I had ordered a end table from peperfry. The colour of the table I received is of different colour and they refused to refund my money. I have attached both the images. Website image as well as the image of product received by me. My order number is 302625086. Please help me with this matter.

The order page is https://www.pepperfry.com/casa-rio-end-table-in-colonial-maple-finish-by-woodswo... />
Thanking you,
Vasoya Dhruvin
+918866110593...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — 302542288 -- Order not Delivered and upon Cancellation,money not refunded still

 Vishwas G on Nov 9, 2016
I had ordered a dressing table from this site and had payed the full amount through netbanking on October-5th.
Delivery date was mentioned as October-24th, however there was no deliver of the product.
on 27th Oct, I got an email from Pepperfry stating that the earlier order has arrived in damaged condition so they offered me to give another product in dressing table.
Upon accepting the same, again I have waited for 12 days and finally cancelled it as it was not at all processed from there end.

Now on initiating the refund, they haven't come back with any updates...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Lamp

 neelam07 on Nov 6, 2016
I ordered this item for my sister who is. residing in Chandigarh and I am a resident of Vizag. She has received this item in the poor condition. Kindly see the attached picture. On asking their executive she said it can not be accepted as it's against their policies. As nobody else reported such complaint for the same lamp. Kindly look into this matter....
Complaint comments  Read comments [1]Complaint category Online Shopping

Pepperfry — Horrible product from Pepperfry

 Santosh on Nov 5, 2016
I purchased a four seating dining set from Pepperfry and regret having purchased it now. What is the use if the product starts to wobble, breaks down and is of substandard quality. They have spent huge amounts of money on advertising and developed a brand WITHOUT any substance or content. I called up the service representative who bluntly states that once they sell the product the job is done! I could have returned the product in 7 days but when I complained first time, the representative who came said that my floor was not properly levelled. So you see who they buy time? And then...they say that...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Order No. 302544472 - Manufacturing Defect

 aman_psms on Nov 5, 2016
I had placed an order for Dining set & received defective product (Dining Set). I registered return request for product with images clearly showing manufacturing defect, cracks on product.

I received an email, mentioning that unable to reach you, please call back.

I called customer care & i was told to get it repaired locally since it is manufacturing defect verified by Pepperfry basis photographs shared by me & in return Pepperfry will provide cashback of Rs 7000/-.

When i mentioned that it can not be repaired locally, i was told that a call back will...
Complaint comments  Read comments [1]Complaint category Furniture

Pepperfry — Damaged fairy led lights

 chits29 on Nov 4, 2016
Hi,

I had bought an LED strip fairy lights from Pepperfry. First of all they take almost a month to deliver. On checking the lights i found that not a single bulb lights up. The customer service person is unable to initiate the refund is what he says. This is not done. Pepperfry takes a long time to deliver and then delivers damaged products with no return....
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Order no. 302572990 not delivered 17 days lapsed [Resolved]

 Sheik mmm on Nov 2, 2016
I ordered a 15 oct 16 1 nos ideale graacio appo glass 2 burner manual ignition gas stove order no. 302572990. delivered date committed in 27 oct 16,
But till now product not delivery more then 3 days yet to shipped in bangalore warehouse. i contact customer care there is no proper response again and again asking time.
I am totally dissatisfied in 2nd times..
Shipping transportation very very worst compare another website.
Kindly look this matter......
Complaint comments  Read comments Complaint category Food

Pepperfry — Order no. 302475110 - defective item [Resolved]

 Vineet Soliwal on Oct 31, 2016
Hi,

First of all i would like to begin with saying that this product, a laundry basket, i ordered was defective. The lid doesn't close. So i had to return it. I went online immediately to initiate a return but the product was showing as undelivered so cannot return. I thought it takes time for the status to change to deliver so decided to try again later. One or two days later i went online to return the item but status still showed as undelivered. Hence i cannot return. I decided to wait for 1 or 2 days more to see if the product status would change to delivered. But it never changed....
Complaint comments  Read comments Complaint category Furniture

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