Pepperfry Customer Care
Pepperfry.com
Customer satisfaction rating: 46%
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386
COMPLAINTS

Pepperfry Customer Care

Pepperfry.com

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Address
Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
27
38
Phone:

Customer satisfaction rating
46%
Complaints
386
Responses
220
Resolved
162
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 12:00 am
Tue09:00 am - 12:00 am
Wed09:00 am - 12:00 am
Thu09:00 am - 12:00 am
Fri09:00 am - 12:00 am
Sat09:00 am - 12:00 am
Sun09:00 am - 12:00 am

Pepperfry related photos (90)

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Pepperfry Customer Care related pictures (90)

Pepperfry Complaints & Reviews

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Pepperfry — Bad chair delivered

 bijuach on May 28, 2016
This is about the item 'Melvie Side Arm Chair' from the order 302133533.

Back rest of the chair was very loose when delivered -- which means it goes backwards when you try to rest your upper torso on it. The guy who delivered the chair requested me to accept the chair and he would send a carpenter to fix the loose back. As it was the very first delivery from PepperFry, I accepted the delivery. II raised a complaint and after so many follow ups from my end, a pepper fry carpenter came and put some clamps on the underside the chair which reduced the backrest movement.

After...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — No action taken for sending assembly guy [Resolved]

 Nekita Crystal Storey on May 25, 2016
Date of incident - 21/05/2016
9163821146
Ref number given by customer service - cas-09859-y1c0f7
Nekita_storey@yahoo.Co.In

I had placed an order id (302196243) and received product well on time. However the guy who came to assemble the product ruined it completely, broke it a bit, chipped it and also did the wrong fixing. He had no clue what he was doing. Now i have an ugly dressing table that is ruined and spent a good amount of money on it. The carpenter refused to admit what he did when i saw the final result, infact he was rude and disrespectful and walked...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Received Damaged --Order No. 302189813 for Rosario King Size Bed in Espresso Walnut CRM:0181210

 Prince1982 on May 25, 2016
I am being waiting patiently for more than 2 weeks to get my issue resolved but no one had called in order to replace my product or give me refund for the Damaged part Rosario King Size Bed in Espresso Walnut. The Order No is 302189813 for Rosario King Size Bed in Espresso Walnut. I have send so many emails and called the customer care department multiple times and still I didn’t get any update for the Damaged part Rosario King Size Bed in Espresso Walnut. I haven’t got any for my purchase. I have waited too long for solution. I want my refund. Please refund me my money back or else I need to...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Product delivered no one came for assembly

 suresh guddanti on May 24, 2016
I purchased book shelf form my son from pepperfry.com and it is delivered on 21st may-2016 at 2.00 pm till now no one came for assimilating that.

Order number: 302208897

Deliver person said it will assemble with in 24 hours, and i will raise a request. Till 22nd evening i waiting again i called him (+91-9490315504) and asked, he said just now i will update some one will come and assemble it. It is not happened. (My son is eagerly waiting for his new book shelf, as kids are more interested on there items).

Again i raised complaint on there live chat system...
Complaint comments  Read comments Complaint category Furniture

Pepper Fry — Low quality & 0 durability sofas

 Richie naik on May 22, 2016
Order placed for 2 black in color sofa Cum beds on 16th april delivered on 14th may. And during making it into bed, it happening like tear and break. The material of sofa tore and the leg broke by simply just making it into bed. I want immediate replacement or refund for this product. Really not satisfied with the quality, durability of sofas. Not worth the price you have charged for giving such non durable items. Will not recommend such deliverables to any masses or network.
I want immediate actions to be taken....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Kiyo four door wardrobe with mirror in walnut finish by mintwud from pepperfry

 pradeepkr14 on May 21, 2016
Hi,

This is regarding the recent purchase i made through pepperfry (Order #301992863). I have ordered 1 four door wardrobe in the month of january/early february. The product that i saw and ordered online is way different than the product i actually got.
On first look i was just appalled to see the quality of the product.

No way it can be priced at 18, 000 and as you claim after your 'offer price' discount it is not even worth 12, 000 that i actually paid.
After few days i called up your customer care support, they said a product would be returned only...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — In correct dimensions for multiple orders

 Shishir Borkar on May 21, 2016
Pepperfry is a cheat. I had ordered for a for a queen size bed of 65"x82" they sent me wrong dimension and took around a months time to refund.

Again i placed an order for the same queen size bed of similar dimensions but a different sku. And again they sent me a product of different dimensions.

And if i ask them for a replacement they say it's out of stock and can only process a refund....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Product broken 302201936

 bhawanasahtani on May 17, 2016
We ordered for a cupboard n th mirror is broken.
We wrote several emails to pepperfry and even tried to call their customer care. But they are such a fraud.they wont reply to our emails and take any action or replace th product even aftter we sharing pictures of the broken mirror.
We are planning to take a legal action on this company.pathetic customer service....
Complaint comments  Read comments [5]Complaint category Furniture

Pepperfry — Item not received no customer support

 Pooja Kadambi on May 16, 2016
I ordered a shoe rack over a month ago. The item was scheduled to be delivered before May 11th. Everything was supposed to be on track. However the item never arrived and each time I called Pepperfry or emailed they siad they would get back to me within a day and never did. I never got a response or an update. Now on the last call they told me that according to them it was delivered or everything was done. This is unacceptable. Now I want my money back and need to list this company as untrustworthy and unhelpful...
Complaint comments  Read comments [4]Complaint category Furniture

www.pepperfry.com — 7 days returns policy which is misleading to customers

 SFZ on May 14, 2016
Till date I have been a major shopper on Pepperfry as I didnt face an issue of having to return a product in case I didnt like the product!

PLEASE BE WARNED WHILE BUYING THE PRODUCT THE TERMS SAYS EASY 7 DAYS RETURNS BUT ACTUALLY THEY DO NOT ACCEPT THE RETURN UNLESS THE PRODUCT IS DAMAGED / EATEN BY TERMITES /DEFECTIVE ETC

THEY DO NOT HAVE A NO QUESTIONS ASKED 7 DAYS RETURN POLICY LIKE AMAZON, SNAPDEAL, FLIPKART ETC WHEREIN IF YOU REALIZE THE PRODUCT DOES NOT MATCH YOUR EXPECTATION OR YOU DONT LIKE THE PRODUCT AFTER PHYSICALLY OPENING IT THEN YOU CANNOT RETURN THE PRODUCT!...
Complaint comments  Read comments [3]Complaint category Home & Garden

Pepperfry — Ordered barstool

 sachinidixit on May 13, 2016
Being my first experience I am very much disappointed by pepperfry.
I ordered 2 barchairs which were delivered, person delivering the products refused to open it was supposed to be delivered as a box.. after i open the products i realized that one of the product has a spare missing (rod connecting the base and stool).I called Pepperfry and they asked me to return the product for which they would refund, at the same time order the same product so that they can arrange the delivery again... return was successful, got the money back.. the product delivered as a replacement was in different...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Bed with Inferior quality wood delivered

 amolpeter on May 11, 2016
Hi,

Product name :mexico solid wood king sized bed
Amount paid: rs.33, 101.00

I ordered for a mexican king size bed in which was delivered in dec 2015 - order no: 301822315-fm1353855-p-wh2305.

But within a couple of months the 2 inch thick side panel developed a huge crack basically because of the inferior quality wood used in making of the bed.

I called up the customer care and the pepper fry carpenter visited my residence to check the bed and took pictures to send it back. I was later informed by the pepper fry customer care that
Complaint comments  Read comments [2]Complaint category Furniture

Pepperfry — Order # 302171735

 Garimarustagi on May 9, 2016
The order is not delivered there yet. Please let me know the status of the same.I purchased Kosmo Bed Room set but I only received bed side table.

This is my first shopping experience with the Pepperfry I hate to say this, but i am quite disappointed with ur service. i had registered a complaint 2 days back but no action has been taken yet. I would appreciate a prompt action

Please deliver the order to the destination ASAP.

An early action in this regard is highly appreciated.

Regards

Gitanjali...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Assembly request not fulfilled

 Basudev Biswal on May 9, 2016
I got a dining table set from pepperfry.com on 5th may (Order #302131534). It took me one day to figure out that i needed to put an on-line assembly request. So on 6th i put the request on-line, and the automated voice message for me was that someone will visit for assembling within 24 hr. That did not happen. So i called their costumer care, and a representative told me to wait for 24 hrs more. The same no-show by the assembling guy and me calling the costumer care happened for next days. Today i called them again. The costumer care guy told me that he has informed the higher authority and i will...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Faulty product-elegant germany 4 burner auto-ignition cooktop [Resolved]

 vickie123 on May 5, 2016
This product, a 4 burner auto-ignition cook top was received on 3rd august 15.
There was always a problem of automatic ignition since the beginning.
Due to my busy schedule during that phase (We had a baby born in august) we couldn't get it replaced in the 30 day replacement provided by pepperfry and i opted to claim the manufacturer warranty
A contact number was provided by pepperfry, this person never picked up the call.
On re-contacting i was assured that since the product is in warranty, i shall surely get the claim and was provided another number of mr. Harmeet,...
Complaint comments  Read comments Complaint category Appliances

Pepperfry — Used and damaged product delivered

 Silsilasilla on May 3, 2016
We orderd a table set on March 20th and got delivered it on April 20th.

When we opened the packet, surprised to see the product was used and broken in one place. i.e. on 20th April.

We registered a complain in the company website itself on the same day with some pictures. After that they are sending a mail on to resend some more pics becoz the sent pictures were not clear to them.

After that when we sent them some more pics now they are coming back and replying us that the money back and return policy is with in 7 days, they cannot do anything with that....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Delayed delivery of order, damaged and incorrect product delivered

 amritac1982 on May 2, 2016
This is the first time I am ordering through pepperfry. I had placed 2
orders for Floor Lamps both on 14-Apr-16 (for both paid immediately through debit card),
order id's:


302158438 – Amount – Rs 7649, supposed delivery date 21-apr
302158400 – Amount –Rs 7038, supposed delivery date 25-apr

For the order - 302158438, Lightique Concept Brown Jute
Floor Lamp. This was supposed to be delivered by 21-Apr
(thursday).
When order was not delivered, I had called customer service on 22-Apr (Friday) and
placed a...
Complaint comments  Read comments Complaint category Appliances

www.pepperfry.com — Abbie four seater dining set by looking good furniture. Order no.301701745

 anjan01 on May 2, 2016
A 4-seater dining table was delivered to me on 30.11.2015 by the pepperfry. The product had 6-months warranty (Http://www.pepperfry.com/abbie-four-seater-dining-set-1-t-4-c-by-looking-good-f... ). The product developed defects over the laminate-top at 5 months period without any use. Pepperfry refused to replace it . They said warranty did not cover laminate defects. I said, seller did not say that laminate defects not covered by the warranty. Seller simply said 6 months warranty. Pepperfry carpenter said it was beyond repair. But, pepperfry refused to replace it or to give refund....
Complaint comments  Read comments [2]Complaint category Furniture

Pepperfry — Problem faced during ordering process

 B.Gopalakrishnan Nair on May 2, 2016
On 01-05-16 while placing order for 2+2=4 wall lights at Rs.5889 and making payment through can ara bank Dr card I have been received intimation that the process cold not be Copleted hence the bank is not responding . But after that I have been intimated by the bank that the above said amount has already been debited from my account on account of the said purchase.Kindly elucidate....
Complaint comments  Read comments [1]Complaint category Online Shopping

Pepperfry — Very bad return policy

 Girish74 on Apr 29, 2016
I ordered a "Seavy Neptune Bf 75 Cm Hood Chimney" from Pepperfry costing Rs.13999/-. They delivered it on time. But the guys who were supposed to install came to my place and said, they cannot install the product. Now, I have only one choice and that is to return it. When I called Pepperfry, they conveniently washed their hands away saying that the product can be returned only if it was damaged. Now, I being honest - I am telling them that the product is useless because of lack of their specifications, Pepperfry is not ready to listen. Don't know how to take this forward. I am absolutely clueless,...
Complaint comments  Read comments Complaint category Appliances

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