Pepperfry Customer Care

Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 209 7379
Phone:+91 22 6157 6157
Satisfactory Rating
45%
Complaints
191
Resolved
87
Good news! We have a good connection with the company and they're good at resolving user complaints.
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Pepperfry related photos (30)

Pepperfry Complaints & Reviews

Pepperfry - Order shows delivered on the website, but it has not reached us yet. Pathetic ops and service

User
 @BS on Aug 3, 2015
Order # 301318435 dated 17/July/2015 still undelivered and robotic customer care passes the buck to the courier company. Below is the complaint posted using the Write To Us section on PepperFry.com . Worst e-commerce experience ever in 10+ years. Absolutely PATHETIC. The person interacting with me told me that she was a manager, but if you look at her signature, she is a CS Specialist. A bunch of liars. --------------------------------------------------------------------------------------------------------------------------------------- Please see the email trail below. I have called 18...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Bad service and bad customer care

User
 Pkbjdp on Aug 2, 2015
Firstly shipping itself is a pain. They take awefully long to courier items. Secondly when the item came it was defective. The duvet cover had stains all over it. When asked to exchange they simply refused at first and then all at repetively messaging them they asked for pictures. Twice I sent them pictures but after every email they would ignore the request. Hate the site and don't recommend them to anyone....
Complaint comments Read comments Complaint category Home & Garden

Pepperfry - Half order cancelled and not refunding money - Pepperfry Order # 301292356

User
 Anal Chhibber on Jul 30, 2015
After placing order on 9th July the expected delivery date for bed was 20th July. When I got no confirmation mail for delivery I called up call center and they said it is cancelled however they are not ready to refund and cancel rest of order which is related item. Despite of my daily calls and follow ups, I haven't got refund....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Cheats customer with bad products

User
 Saviona on Jul 23, 2015
I had placed a order of 20 items ranging from Home furnishings to kitchen appliances from Pepperfry on 3rd July 2015 (Order No. 301266921) I received 2 towel set Eurospa Deluxe Jacquard Green (Set of 4) SKU: FU1251356-S-PM4179 & Eurospa Deluxe Jacquard Red (Set of 4) SKU: FU1251353-S-PM4179 which looked good as per the design. I did a pre use wash and was shocked to find the towel badly shredding its wool and millions of tiny thread particles were all over my house and even it could be easily pulled out by bare hand without much effort. Now this was seriously dangerous as my husband has...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Order no. 301304656

User
 sk/01035 on Jul 21, 2015
Undersigned had ordered a panama city solid wood queen bed in espresso walnut finish by woodsworth as well edmond solid wood chest but it is surprising that i hv recd only d invoice of bed nd recd only the bed. I hv paid Rs.35000/- considering purchase of the above two items but only one item has been received. Please check and revert. Even the invoice is not clear to me. Please clarify....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Delivered a bad quality product and now not refunding my money

User
 buyer33 on Jul 15, 2015
I had ordered a storage booth and a laundry bag both of which are not good quality. However when i called up the customer care they refused to take the product in return and refund my money. My order number is: 301281291. Very bad company and very bad customer service....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Delay in Shipment

User
 kadhir34 on Jul 15, 2015
I ordered Chest of dowers for Rs. 13000 from pepperfry Order No: 301170354 on 8th of june the delivery date was 8th of july. Then i had to call them to ask for the status. after three day i was sent a mail asking for 7 to 10 day time. and today is the 7th day (15-July-20015) when i called them they told me they had no idea of the status of my order and they cannot give me a delivery date. This is absolute harassment from pepperfry. i paid them 13000 almost forty days back. I feel that company like pepperfry should not be allowed to do business in India. Please dont buy from pepperfry they cheat...
Complaint comments Read comments Complaint category Furniture

www.Pepperfry.com - Delayed Delivery and Completely lax customer care

User
 Taffy on Jul 15, 2015
I had bought a furniture from pepperfry.com (order number 301236880) on 26th of June this year. One of the items, a sofa, was to be delivered on 10th of July of this year. I put an email on the same day night stating that it was not delivered. Through their online tracking I could see that the consignment was lying in their bangalore Hub from 2nd of July. There was no reply to the email. I tried calling them up after 3 days. The customer care official's reply was that they are doing an enquiry on that matter based on the email and will get back to me in 2 days time. I again called up after 2 days...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Wood Console

User
 agaaz on Jul 15, 2015
PLease note that the wood console supplied by you is defective and and I have also sent photos of the same to you. My order No. is 301146607. You are requested to register my complaint and inform me as to when and how you will refund the amount...
Complaint comments Read comments [2] Complaint category Furniture

Pepperfry - Floor mop purchased from pepperfry

User
 palachola on Jul 14, 2015
i have purchased a floor mop of SKI HOMEWARE( SPINMOP 360 VOILET COLOUR) a couple of months back.After subjecting it to proper use the mop stick broke in the middle which has ghastly surprised me as the product was so undurable.I request you to register my compliant & take appropriate action as early as you could attend to it. DR.P.S.MURTHY.MY TELEPHONE NO IS 9704687728. drmurthy135@yahoo.com is my email id which is already registered with u....
Complaint comments Read comments Complaint category Home & Garden

Pepperfry - Faulty Art Street Multi 9 Black Photo Frame Collage breaks to pieces

User
 Rajendra Birje on Jul 14, 2015
I had ordered a Art Street Multi 9 Black Photo Frame Collage, at first it seemed good and when I hung it on wall, all of sudden with in 5 days it falls down and broken into pieces, actually their was no nail to the hanger it was just pasted with glue and tape and now when I ask Pepperfry for any action no reply from them. In fact the email's to them are also getting bounced Product Order number is # 301129630....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Incorrect Item

User
 Venkata Srinivasa Rao Mandalaneni on Jul 11, 2015
I have ordered (Order No: 301240263) wall clock (Nextime Houdini Wall Clock - DE1236450-S-PM2495) on 27-06-2015 through online of Pepperfry website Company, I have received product on 01-07-2015 in good condition from S.T.Unicom Pvt. Ltd, Kolkata, the description of the clock is round shape as per product description of the website, but they send me oval shape wall clock instead of the round shape wall clock, picture is showing as round because of manufacturers great art, but actual shape of the picture is oval, on 02-07-2015 i called pepperfry customer care and given complaint, they promised to...
Complaint comments Read comments [1] Complaint category Home & Garden

Pepperfry - Shipment not delivered

User
 Vidhi Ramnani on Jul 9, 2015
Hi
I had purchased a floortu casa floor lamp order no 301237300 on 27 th june 2015 from the online furtniture webesite pepper fry.com. It was to be delivered via shipment de1136204-p-od2018 awb no 82000375 (Safexpress) between 3rd july to 8th july 2015.
I have made two levels of customer enquiries on the 2nd july and one on the 8th july, to my utter dismay there is no system of compliant logging also the customer service executive was absolutely lax and very candidly replied my shipment hadnt reached mumbai hence will be delivered the next day.
When asked for a senior officeal...
Complaint comments Read comments Complaint category Other

Pepperfry - Wrong product sent and now they wont take it back

User
 kunalshingla on Jul 9, 2015
I ordered a brown colour wall clock for which they sent a pink colour one without any intimation or approval. I called them to replace it since I wanted the wall clock and not my money back. But according to them they dont have a replacement policy so I said okay then refund my money for which the customer care lady said yes will refund within 48 hours and took my complaint online with photo proof etc. After one week I called them and chatted with their customer care since I din't get any response and they tell me that it's in our policy that if the colour is not available then the vendor can...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - delivery pending

User
 yogesh risodkar on Jul 4, 2015
Dear, As my order no. 301216047 was booked on 21st June15 and shipping date was27th June15 and was assured about the delivery of product on 3rd July 15. But, still do not received the product even no mail or sms was dropped to me about the intimation of delay and the details of the vendor/service provider(Phone No, ) I reported this to customer care of peeperfry yesterday and even today. So look in the matter and complete the delivery of product to me as early as possible up to tomorrow only....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Pepperfry - Not Providing Valid Contact Detail of Vendor

User
 Rajicimbu on Jul 2, 2015
Order # 300970905-AK1274844-S-PM7100. I have ordered a 3 Burner Gas Stove and they delivered it only on April 23, 2015 but as per their records they are claiming that they delivered it on April 16, 2015 itself. The Switches of the Gas Stove started to Melt within 20 days of installation. When I contacted them they said the complaint was raised only after 30 days so they cannot refund any amount. When I asked for the Vendor Contact details to check for Guarantee / Warranty they have provided a mobile # which is always Switched Off. I raised this concern and followed up with them for more than a month...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Pepperfry misleading customer

User
 partha_ssec on Jun 24, 2015
Date of the incident - 24-jun-2015 Retail Invoice Aggarwalstores TIN/VAT/CST:Applied for Invoice No: 66293 Invoice Date: Jun-21-2015 Order No: 301210438-KD1113633-S-PM3024 Item ID - KD1113633-S-PM3024 Product Name- Tupperware 4 pcs Goodie Box Set 1 Price - 839.00 839.00 Mode of Payment: Pre-Paid TOTAL (Inclusive of all taxes) 839.00 I placed an order to buy tupperware boxes. But due to the big size, I wanted to return this product.Through online, when I checked, in the reason of return, there was option, placed by mistake. When I contacted customer care people, they were saying they...
Complaint comments Read comments [2] Complaint category Appliances

Pepperfry - Non arrangement of the carpenter for assembling. [Resolved]

User
 Manju Vivel Singh on Jun 23, 2015
Order no- 301188645, the mintwud queen sized bed has been delivered on 20th june and till today ie 23rd june noone has turned up yet after making repeated calls and the people receiving the calls would keep the call kn hold for 10-15 minutes and make us wait. There are two more products yet to be delivered and with this kind of poor service, our last....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Pepperfry charges customers 20% if you find furniture quality bad [Resolved]

User
 chat2amit on Jun 22, 2015
Pepperfry is doing pure foul - cheating and charging customers if they do not like furniture. .

If you order from pepperfry and you do not like furniture or any item because the put fascinating pics but quality of furniture is bad - they will charge 20% of item cost in return. .
I found this very embarrassing and shameful act, so sharing it as a complaint / blog, , ,

Never buy from pepperfry. . They are cheaters...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Delay of fitting tha product in home [Resolved]

User
 Rahul315 on Jun 19, 2015
Hai we had bought a chimney in peppery fry we had received the delivery on June 3 the order no is:301124882. I had called the pepper fry site for 2 times and confirmed for fixing tha product. But no response up to now. Inform us will u come nd fix the product or not.....
Complaint comments Read comments Complaint category Appliances

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