Pepperfry Customer Care

Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Tollfree:
1800 209 7379
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15
24
Phone:
+91 22 6157 6157
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11
5
Satisfactory Rating
50%
Complaints
315
Responses
195
Resolved
146
Good news! We have a good connection with the company and they're good at resolving user complaints.
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Pepperfry related photos (71)

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Pepperfry Customer Care related pictures (71)

Pepperfry Complaints & Reviews

Pepperfry — Regarding delivery of dining table and bed

 Purn Prakash Tripathi on Feb 6, 2016
order number 301930118 & 301972819
I purchased a double king bed and dining table from pepperfry. Since 19th Jan, 2016 I am getting call about delivery of the product but nothing got delivered till today.I scheduled delivery atleast 10 times, i was promised atlest 10 times that next day it is going to be delivered but no use. They do not deliver before 10 am. they do not deliver after 6 pm. They do not deliver on scheduled date/weekend/holidays. So basically once you order, you have to quit your job and sit at home because they will not come at scheduled time and they make sure to show up...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Extremely poor delivery and rude arrogant staff

 Vnd.hariharan on Feb 4, 2016
Refer my order number 301950767. Ordered a 2 seater and 3 seater sofa, paid nearly a lakh rupee 45 days back. 2 seater delivered 2-3 weeks ago. 3 seater was dispatched from Mumbai 21 days back and as per pepperfry it is still not reached chennai

Lie 1; 2 days back pepperfry custoemr care confirmed material reached chennai 5 days ago. So now it is 1 week since material is lying in chennal as on today

I callled pepperfry customer care 10 days ago and they promised they shall try delivery by january 25th .

I again called pepperfry on January 2nd and they...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Its been 1 month since I ordered a product and still no sign of delivery..

 Naveen Diddi on Feb 3, 2016
I have ordered a book case which cost 4700 from pepperfry on Jan 6, 2016. They have assured delivery before Jan 27, 2016. Now its Feb 3 and still they say it will be delivered soon. Pathetic costumer service and there is no toll free number for this site. Every time they put u on hold and give the same response. I am fed up with this people and writing complaint....
Complaint comments  Read comments [1]Complaint category Furniture

Pepperfry — Poor quality products sold

 krishyavin on Jan 27, 2016
I have purchased one dinning set from pepperfry. at the time of delivery there were fine cracks all over the table. i was a fool that i had fallen in trap of their manager. i was sent a carpentor. he did some polishing after which table appeared fine. so i didnot return it. fool im. no doubt. now after just few months the tablle developed huge cracks all over. the wood everywhere is tearing apart. so many cracks that its irrepairable. called customer care they said they cant do anything as i have crossed 30 days return period. the product is in warranty period but still they said they cant do anything...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Akiro entertainment cum center table with one drawer in wenge finish by mintwud sku: fn1359838-z-wh5046 order #301970303

 kittusen on Jan 22, 2016
Dear Team,

Until now you have not been Assembled Akiro Entertainment cum Center Table with One Drawer in Wenge Finish by Mintwud SKU: FN1359838-Z-WH5046 ORDER #301970303

Please help me and resolved this problem

Regards,

Satish Sen...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — I have not received my oak finish tv wall unit by mintwud

 cgarryjames on Jan 16, 2016
I placed an order for the above product with the online shopping (marketplace) pepperfry.com on 08/10/2015. For which I have an email and sms confirmation. On 10th I received a message by sms stating the product will be delivered by Mr. Prahlad Khandagle mentioning his contact. Evening when I reached home from office i found out that the product delivered was an incorrect product, it was 9.00 pm I called up customer service and briefed him about the same, he refused taking the complaint stating that the complaint has to be through mail and he would require the images of the product received This...
Complaint comments  Read comments [2]Complaint category Online Shopping

Pepperfry — Pathetic delivery and insensitive customer care staff

 saurabh_sabby on Jan 4, 2016
This is with utter frustration that i am writing this that my first experience with pepperfry has been pathetic. Even after waiting patiently for multiple times when I was promised that a new airway bill number will be shared it has not been done so.The customer service center is so hopeless that they do not allow to speak to a senior person. I have placed the order on 21st Dec 15 and was issued a wrong airway bill number. To my astonishment the product is being shown as delivered on 31st Dec 15..although the customer service center have been confirming that the product is not delivered and i should...
Complaint comments  Read comments Complaint category Appliances

Pepperfry — Pepperfry not refunding my money [Resolved]

 Akaaljyot on Dec 30, 2015
Pepperfry has been delaying the refund of my money for the return raised for one of their items purchased by me. As per their policy, the refund process should be initiated within 24 hours of the customer raising the request, however it has been 2 weeks now and still they are not initiating the process. Every-time I speak to them through phone, chat and email, they revert by stating that the return has not been initiated by me as there is no such order no. mentioned in their return queue. I further sent them the screenshot of the return raised by me and the photo of the product, even so they still...
Complaint comments  Read comments [1]Complaint category Home & Garden

Pepperfry — Waiting for my product to be delivered since ages.. Very bad customer care [Resolved]

 Sudha Modi on Dec 28, 2015
They promised delivery at least 5 times and we came back from office. Then nobody turned up. Even after raising a request for delivery after 6 pm they come at 10 and call saying we reached. We are not sure what will happen if there is some issue with the bed.....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Prchase / Sofa

 imran_immu on Dec 28, 2015
Pepperfry provides one year warranty on the product. When called pepperfry for service, they sent a carpenter and who confirmed that the sofa cannot be repaired as it is a single piece sofa. After that there is no response from pepperfry. The say "if the product cannot be repaired they cannot do anything" even if is falling under warranty ? Then what about the warranty they advertise. i have the phone conversation saved . Please help to resolve this complaint....
Complaint comments  Read comments [2]Complaint category Furniture

Pepperfry — Customer care never listens [Resolved]

 janu999 on Dec 28, 2015
Wanted to cancel a product which was ordered, but customer care telling they can't cancel it. Not sure why do they do it. Any idea how to resolve it....
Complaint comments  Read comments [2]Complaint category Online Shopping

Pepperfry.com — Not satisfied with the product [Resolved]

 Durga B on Dec 25, 2015
Hi From Pepperfry.com, We bought a " Crescent Queen-size Bed with Box Storage in Dark Acasia Finish by Spacewood " for Rs.14, 000 something during last September. It was fixed by their carpenter only. It was good for first month and after days pass, it started making sounds evenif we move during sleep. Actually We had a double bed. We bought this new bed for extra space, for our new born little girl. Whenever the bed makes sound, she wakes and cries. This new bought product is now making sound like 50 years old bed. Every night I heartfuly scold this pepperfry.com . It's not fit...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Order cancelled due to delay in delivery and still it has arrived on doorsteps [Resolved]

 ratheesh_06 on Dec 23, 2015
Hi, This is about order no 301864054 of a pepperfry order that had two items one a bed another a wardrobe .The wardrobe was cancelled due to delay in delivery.But still thr order arrived at the doorstep.Pepperfry is not taking back the product.As the amount is prepaid i need it to be cancelled and emaining amount refunded to my account Regards Ratheesh Parassery...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Substandard sofa

 Deepak Balakrishnan on Dec 22, 2015
Dear All, Peppefry throws pepper in your eye, and makes you cry They provide a six-month warranty, which they do not honor. They provided substandard sofa which has started giving way in 3 months. When I contacted their customer care, they said they can't do anything about it. If you want take a 50% refund or find a sofa repair shop, and get the repair amount reimbursed...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Led bulb not replaced which was under warranty [Resolved]

 pradip virpara on Dec 21, 2015
I purchased 2 ACS LED bulb from pepperfry with order number 301196448 on dated 15/06/2015@15:28:38 IST which was under warranty of one year. Out of 2 bulb 1 bulb was blown on 01/12/2015, so i first contact pepperfry team on 02/12/2015 for replacement. After that many time i contacted pepperfry team for same. Every time they reply give some time to solve issue also they demand supporting document. So i submitted on supporting document to them. On 18/12/2015 they agree to refund me but for that i should submit actual purchase product photo, so on next day i submit same. On next day i received mail...
Complaint comments  Read comments Complaint category Products & Services

Pepperfry — Regarding courier [Resolved]

 nvani on Dec 17, 2015
You sent my product through Blue dart, but the courier service didnt dispatched my package not yet. My package was dispatched my city @ Sunday but still now i didnt received my courier. I already crossed my 4 days, so we request please dont send your packages through bluedart...
Complaint comments  Read comments Complaint category Airlines

Pepperfry — Product not delivered / delivered at different location

 Naveen Nathaniel on Dec 16, 2015
I had ordered an ESPRIT Golf Aqua Green Umbrella on 26th Nov 2015 to be delivered in Chennai (K.K.Nagar - 600078) . However the same has not been delivered to my address yet. On contacting pepperfry I have been informed that It has been delivered to some Rahul ( In bangalore, who is unknown and not known to me whatsoever).On top of this they want me to check their proof of delivery (which is obviously incorrect ) and verify before they initiate the refund process. Am sick to the core with having to call pepperfry customer care every other day . This is my worst experience is any e-commerce...
Complaint comments  Read comments [1]Complaint category Online Shopping

Pepperfry — Complaint No: 01092137 - Fridge delivered to incorrect address [Resolved]

 Maryushka on Dec 16, 2015
Complaint No: 01092137 I ordered a refrigerator with Pepperfry. On 8th Dec 2015, I noticed that it is shown as delivered on the website & the blue dart courier website, but I have not received my product. Being a prepaid order of large amount, i got concerned & called customer care, who raised a complaint & said would get back to me. They called next day and said it will be delivered in the next 3 days. I called in repeatedly asking them to ensure that the delivery was done as specified as I had to travel to the location of delivery specially. However the time frame passed but stil no update...
Complaint comments  Read comments [1]Complaint category Refrigerators

Pepperfry — Delivery team and custom false promise pepperfry

 Jacobphilip on Dec 14, 2015
Delivery team calls says they cannot deliver. I Professionally bring this to the attention of to Pepperfry but their customer service is like the Indian Government system, old, need creation, needs energy, boring, not reliable, unpredictable, hit or miss type of company.. so Beware before ordering from them. This is my current experience. Useless...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Pepperfry — Faulty items received

 biswajit_sahu7 on Dec 14, 2015
I ordered a Metal Floor Lamp for Rs 850 on 23rd November, 2015. After a lot of hassles and delay I received it on 5th December, 2015. When I try to connect it to the electric plug point, the cable wire burst. A strange kind of fluid is spilled all over the wall from the burst cable. This kind of products being sold without any proper quality check & testing are thrown into the market creates a lot of angst among the customers. Please provide an explanation....
Complaint comments  Read comments Complaint category Appliances

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