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Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Phone:+91 22 6157 6157
 
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Pepperfry Complaints & Reviews

Pepperfry - Pepperfry.com has politely taken my money and a month later politely telling me it has no idea where my furniture is.

User
 Eric Bellman on May 4, 2015
I have ordered shelves from Pepperfry.com more than a month ago. The website said the delivery would take a few weeks and so I thought it would be worth it. But it has been over a month now and now the call to say they are not sure when my order will be delivered or even the status of the shelves. They seemed to be encouraging me to cancel the order but I am concerned they will take months to return the money as well. I have ordered from Urban Ladder and Fab Furnish as well and been really happy with what i got (not top end furniture but for the price i didn't expect that) ... I mistakenly...
Complaint comments Read comments Complaint category Furniture

Pepperfry - EAGLE ELECTRIC ROTI MAKER power on indicator & Heator not working

User
 sasika on Apr 21, 2015
I have purchased EAGLE ELECTRIC ROTI MAKER invoice dated on 27-Nov-14. Now the roti maker is not working it is under warranty period (i.e for 12 months). So, Please, help us and make it all right ITEM ID ; AK1001014-S-PM1511 Eagle Roti Maker 27-Nov-14 Invoice No : AVS/11/14/9746 Order No : 300667230-AK1001014-S-PM1511 27-Nov-14...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Pepperfry - assembling of product and customer care response

User
 singkrish on Apr 19, 2015
this is kk singh, i brought a product from ur site. the order no. is 30093203. this is recievd on date17 th of april this year. i called so many times about 6 times in two days . your customer care service is worst, they all the time taking too much time to say the same thing. since ur customer service is not toll free and also ur customer care officer took me on hold for almost 10-15 minutes all the time and promised me that the carpenter is on the way. i almost wasted my weekend because of ur bad services and wrong promises. so im highly dissappointed by this sevice...no on e still come to my...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Not even ready for exchange of produc

User
 Sandhya vinay on Apr 19, 2015
We ordered for a carpet and when we received we noticed that it is not Upto the mark as shown in image. When we called for returning they are not agreeing. No refund policy as mentioned on website. Also they are not even ready for exchange to a different product. The product is lying waste....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - False Claims about Return Policy

User
 Raageshwwari M Sharma on Apr 14, 2015
Order No: 300891134 We had ordered for a coffee table and It was our first order from this crappy website. Before placing the order, i thoroughly read their return and refund policy and i was assured by the false claims made by them about "100% money back guarantee". So went ahead and placed the order. To start with it took almost a month for our order to reach us, once we had it we were happy with the packaging and al. keeping all the safety measures in mind. After opening the package, we discovered the size of the table was too big then the mentioned dimensions on the website and what pissed...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Bad quality item and no refund initiated (worst service ever)

User
 surya.fusionstorm on Apr 9, 2015
I ordered a carpet from pepperfry for Rs 1500 .. but i received a mat quality material instead (so third rated .. not even worth 150 Rs) ..When i asked for a refund .. they keep saying they can refund only if its damaged or size is not correct and they give a damn about the quality received and i have to live with it … Is this the way they treat the customers ?? Is there any way i can take this case up to consumer court ?? I want to teach these guys a lesson .. . My order order no is 300924779...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Pepperfry - Frustrated a lot with reverse pick up

User
 dbkumar on Apr 8, 2015
In pepper fry I purchased a bed on December after few days I requested for return. I go my money back but till this date (8th April) no one came for reverse pickup even after so many follow-up calls. I am very frustrated with pepper fry. My Order Number is: 300707604....
Complaint comments Read comments Complaint category Furniture

Pepperfry - PLACED TWO ORDERS BUT BOTH MADE CANCELLED AFTER 15 DAYS [Resolved]

User
 akashisbest@gmail.com on Apr 4, 2015
Team, What wrong is going on with those guys. I placed two orders (300908520, 300921049) & both was made cancelled. I made two complaints for both two orders respectively, meanwhile team was sleeping after getting complain from my side team waken up & contacted me that shipment could not be delivered. i placed order on 22Mar & 27 Mar, after 15days team let me know that shipment could not be delivered. I must not buy any product again from pepperfry even do not suggest to anyone. Company should have been shipped the product from any courier partner however if it is delivered yet. but...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Not telling properly that my product is cancelled or not. [Resolved]

User
 Tushant3456789 on Apr 2, 2015
I bought bajaj cfl from pepperfry.com and from 30/3/15 they are saying that it is cancelled but since than i have not received any mail or sms or refund. For this issue i called pepperfry on 2/4/15 and now they said it will be delivered late because of audit.Now i got a chat with pepperfry team and now they said that it is cancelled because the product was out of stock but since my order that product has never been out if stock. My ordered product name : Bajaj - Miniz 23 Watts Twister CFL, Saves 80% Electricity(Pack Of 2) My order no.:300914601...
Complaint comments Read comments [1] Complaint category Online Shopping

Pepperfry - Pepperfry - a fraud online company [Resolved]

User
 richajian1989 on Apr 1, 2015
I have ordered Rinnovare floor cleaning MOP from pepperfry on 17th March'15. Order Number: 300894841. After I received the product I have immediately called customer care and informed that the product I have received seems to be used one. I have also not received the product in its original cartridge. To this first they replied that It comes under moneyback guarantee and they will refund the amount after reverse pick up. After that I was asked to put complain online on pepperfry site, to which they replied that they cannot refund money and on again calling customer care, they said its branded...
Complaint comments Read comments Complaint category Other

Pepperfry - No refund and nobody to contact except on call centre [Resolved]

User
 amitag20@gmail.com on Mar 29, 2015
My order no is 300880121. I had to return the almirah i ordered. Its almost 20 days. Everytime i call on their customer care number i get a reply we have note down your request. Our team will call you but nobody calls. When i ask for senior team number nobody shares it. They say that you would get a call...but there is no call. I spoke to Mozi .. ...no reply is there. It is the way to handle customer. It means we shouldnot do online shooping......
Complaint comments Read comments Complaint category Furniture

Pepperfry - Complaint ID - 00774509 [Resolved]

User
 Prabhs on Mar 25, 2015
This is in reference to my recent purchase of a bed from Pepper fry website.

Details of purchase#
LexuQueen Size Box Storage Bed by Space wood
SKU: FN1058979-P-WH4374, QTY: 1, Cost - Rs 16500/-

The bed arrived, however the quality of the material being used is very low, its not even MDF but worse than that, the price paid against the furniture is very high compared to the quality being offered.

I requested for the assembly and carpenter did arrive to assemble the product, due to the quality of product, I advised him to pack it back as...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Return policy is worst [Resolved]

User
 DivyaBS on Mar 23, 2015
I bought a pedestal fan, Morphy richards from pepper fry. And upon opening the parcel we see the fan is broken. I contacted the customer care and I was told to send the courier back to their Delhi office, and I must incur the courier charge. Upon pressing, I was told I will be given Rs 500 and I will have to bear the extra charge. This is their return policy. The fan costed me 3k and the courier charge estimate was 1.8k. Is this the return policy pepper fry claims?...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Defective product after aq long wait time

User
 ksabhijay on Mar 23, 2015
Abhijay KS #1259, First floor 21'st C main 11th Cross HSR layout sector 1 I want to share my agony of ordering a double cot with online retailer pepperfry.com. After going through the TV advertisement and talking to customer care I decided to purchase double cot Order NO#300878065 on 9th March 2015. Invoice number# PPPL/MH/2014-15/0068091. After waiting till 20th March 2015 the item was finally delivered. To receive the shipment the wasted my leave on a working day. The delivery man asked for tips as against claimed by pepperfry advertisement as well. I ordered for assembly on 23rd March...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Poor quality

User
 M.Britto on Mar 22, 2015
I ordered one tree and moon wall art painting at a cost of Rs999/ from pepperfry vide Order No 300876421 in March 2015 thinking that it is of good quality but what I got was sone sub std product not worth for RS999/ . Its cost will not be more than Rs150-100. When I raised the issue they did not bother and refused to take back/ refund the money. I ask all consumer to be careful with this store before buying...
Complaint comments Read comments [1] Complaint category Online Shopping

Pepperfry - Not refunding money for Damaged Product order number 300864743

User
 Uttam Barik on Mar 21, 2015
I ordered a chair, ordered number 300864743, received a damage product, on the same day raised complain. After that i am keep on following up with them every day on call, every time they say concern team will call you for the resolution but never received any call from them, when i asked for money customer care representative put me on hold for 10 mins. i need my money back, feel like cheated, please help how can i get my money back, i swear i will never by any product from pepperfy nor advice any one to buy. They very unprofessional organization, issue may happen, but their response is very much...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - Not taking back the product back and neither refunding the money for my other cancelled order [Resolved]

User
 grover_sandeep on Mar 18, 2015
From past 3 weeks, these people are not able to solve a simple request. I am not getting solution for my two problems which i have told them so many times. 1. They have cancelled one order of me with order id 300865052, for which they are not willing to initiate the refund. everytime i call them they just escalate the matter. But nobody is helping and returning my amount. 2. I have requested a return of one of my order with order id 300859232, but still no body calls me to take the product back. There policy says 30 days money back, no question asked. But still no update on that. Everytime...
Complaint comments Read comments Complaint category Furniture

Pepperfry.com - issues with reverse pick up [Resolved]

User
 priyanka424 on Mar 18, 2015
I received the order of a wooden sofa on 10th Feb and the same day requested for its return . I got my money back in account but it is over a month now no one has come to pick this one item even after my regular follow ups . Every time the assurances are given and they sound so convincing but to no avail. I am fed up now and completely clueless what to do with this piece of furniture . What if i move to another city or unavailable for number of months . It is a hassle for me ....
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - damaged product received [Resolved]

User
 rohit gambhir on Mar 16, 2015
we had ordered two pieces of furniture through pepperfry - order no. 208933812 on 5th march. Whereas one of the order was received within a few days in perfect condition, we have received the 2nd piece today in damaged condition - that cannot be uses. I request replacement at the earliest and an acknowledge of this complaint and the date by which this will be replaced. We can be reached on rohit.gambhir@oberoihotels.com or chefgambhir@gmail.com. You can call us on 9650494125 or 9911888357....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Delivery Harrasment [Resolved]

User
 Lakhvinder Singh on Feb 22, 2015
Sir, I am an NRI based in Singapore. I had ordered many items from Pepperfry and those are supposed to be delivered to my doorstep (PIN 144106). Pepperfry states that they will do a door step delviery to my house in at PIN 144106. But Safexpress guys on 3 different occasions refused to deliver the items to our house. In two instances my cousin had to go and collect the items from Adampur (144103) 15 kms away. The third time my mother had to pay Rs 300 plus to the courier guy so that he can come and deliver the items. My mother is old and cannot go to collect items on her own. I then called Pepperfry...
Complaint comments Read comments [1] Complaint category Movement & Delivery

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