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Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Phone:1-800-2097379 [Toll Free Number]
 +91 22 6141 7379
 
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Pepperfry Complaints & Reviews

Pepperfry - Non Delivery of Product

User
 Varsha285 on Oct 22, 2014
I must say, pepperfry has very bad customer service. My first experience has been the worst, will communicate this to all those my near ones who are about to order from this so called online platform. I want my money back, keep your product with you only, have you ever seen any online platform taking so long delivery time. My order no fyi 300564661....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Order not delivered - Poor customer support

User
 sent2vipi on Sep 29, 2014
I had ordered a product from PepperFry and the payment was made. The product is not delivered yet. The order was done in August 2nd week. I tried contacting them, but their response was disappointing. Their customer service is pathetic. I had requested for cancellation on sep 14 and they haven't responded yet. Order number is 300495387 I recommend every one not to use this brand....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - My order No.300499958

User
 T P VENUGOPALAN on Sep 17, 2014
I have ordered for product on 24/08/2014. I have received SMS informing the order is shipped on 25/08/2014 through Fedex. During 1st week of Sep 2014 I have called their office and discussed with their representative and informed the parcel has not yet reached. Subsequently I have started viewing the trackin in Fedex and it is in Cochin for more than one week. Pepperfry neither have checked or taken pain to check whether the customer, who has already spent the money, and waiting for the product has received the item. I am contacting Fedex for the last four days for the...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - Non refund of money

User
 ashish124356 on Sep 16, 2014
I have ordered one chair from pepperfry and I requested to cancel the same, I had given the request for the cancellation after 1hr of ordering but then also the item was delivered to me after 7 days but i rejected the item but then they again send me the same chair saying i told him to send the chair urgently, after that I understood that pepperfry is the big lier company, and till now they haven't refunded my money, and I hear that they don't refund money what kind of policy is this they can't take public money for no reason every site is better than this.when i click on return this item it shows...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - Non-delivery of product

User
 ashmi.bose on Sep 11, 2014
Order#300502900 and pepperfry complaint no. 00613156. Over the days I have spoken to innumerable customer service executives with well accented voices and who speak proper english. But am not impressed; for the simple reason that they hadn't been able to give me the real time status of the product (a bok rack) I ordered and falsely promised me to have their seniors call me to give me the real picture. But alas! that's a marketing gimmick to fool customers like me who have to wait helplessly for the arrival of their product with their money at stake. The status of the product as shown in my pepperfry...
Complaint comments Read comments [1] Complaint category Online Shopping

Pepperfry - PATHETIC DELIVERY TIME !!! 3 weeks Delay is NORMAL

User
 Harpreet Juneja on Sep 10, 2014
I placed an order for a shoe rack. On website they mentioned 4 to 5 days time. Post speaking to their customer service i came to know that they misguide their customers by mentioning shipment days instead of delivery time on their website. Someone ask them y would a customer be bothered for THEIR shipment time????? we will only be bothered with delivery time !!! they CHEAT you and dont even bother to call and inform that they will take more time After almost 2 weeks of ordering they now told me they will take 5 working days more. And thats when i called them to re check where has my order...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Delivery delay

User
 Sanyal Siddhartha on Sep 8, 2014
I am not being informed about the delay delivary regarding my order while i called to the customer care they not even given me right information and also they have lack of info about my order. Today i had chat with a customer care and came to know that my order will be delay.

Unexpected service from pepperfry which i chose it because of google advise me that this site is the best in india to get online furniture. But now not satisfied about its primary service.
Well finger cross and hope for get my product as not broken or without any damage.

Kind regards,
Complaint comments Read comments Complaint category Furniture

Pepperfry - Not received my order after 2 weeks and 5 calls

User
 Komal Sharma on Sep 2, 2014
Order# 300489555 from PepperFry. Order two items.. their website showed a Saturday delivery and hence gave my home address. They came three days later on a Tuesday after 11 AM when I was in office. I asked them to come before 11 AM the next day. Nobody came for the next 3 days. Then came the long weekend. All three days - Friday, Saturday, Sunday - I was at home. They came on Sunday and did the partial delivery. That is they delivered only 1 item. Its Tuesday today and I haven't received my second item yet. I have called them numerous times, they just say "sorry for the inconvenience caused" and...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - No delivery even after a month

User
 SK2803 on Sep 2, 2014
Pepperfry the most pathetic and non serious non committed website ever.I had ordered a table on 5th august 2014 and today is 02 sep 2014, havnt received yet.Despited numerous complaints and ample mails i got a call on 17 august from the ceo team that the product for sure would be delivered in a day or two.Then on the committed day i get a call "mam truck left without your product".What a joke guys...But no delivery.

Then again i get a mail "mam the product did not get through the quality check & we assure our customers about quality"again no delivery.
Complaint comments Read comments Complaint category Furniture

Pepperfry - Services not given completely

User
 Jyotika Dass on Aug 28, 2014
I had ordered a bed worth 12000 rs . There was no manual available to assemble the same.After regular followups there is no help provided . Irfan is supposedly the account manager and he is so busy that he cannot call. Such pathetic services.TOTAL DISSAPPOINTMENT...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Item not delivered

User
 Aravinkr on Aug 21, 2014
I placed order on 17th June, 2014. We have not received the Item till date. I don't have words to describe how bad the service is and the customer support team is. Every day some one picks the call and asks for 2 days time and this is still continuing.No.1 Cheaters online. Please stay away from Pepperfry.com and save your money....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Pepperfry - Defective Piece No Replacement

User
 Satbachan Singh on Aug 21, 2014
This is regarding order No ORDER #300449618 Complaint # 00590733. Order received a month ago which was a defective piece. Complained the same with pepperfry . There is no resolution till now. The return cost of the product is more than the product. Continusely following up with them . The only reply get is "Have Patience". There is no resolution till now and it's more than a month. Request every one never to purchase from pepperfry. They have the worst service and customer care. They are frauds who sends defective pieces...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Pepperfry.com - Ordered furnitures worth INR 16000 approx. on 9th July 2014, no delivery till now after repetitive follow ups

User
 Peeali Sarkar on Aug 20, 2014
I had ordered furniture's worth INR 16000 approx. On 9th July 2014. One dinning table worth INR 7499 which was about to be shipped on 23rd July 2014 and a wardrobe worth INR INR 7000 on 20th July 2014 which was about to be shipped on 30th July 2014. But till date I havn't received the products and whenever I call the customer care executives they do not have proper information about the whereabouts of the products. Since last 20 days, whenever I call them they inform me that i will receive the products in next 7-10 days but till now I havn't received the products....
Complaint comments Read comments Complaint category Furniture

Pepperfry.com - 5% cancellation charges when no charges mentioned before

User
 disgusted_me on Aug 19, 2014
On this website I made two orders - when I tried to cancel the orders because I had to adjust my expenses for the month 1) they made me call back 5 times in 2 days to ensure that my order was cancelled 2) they mentioned a 5 % cancellation charges that is not visible anywhere on the website while making the order 3) more charges levied on furniture but no such information put up before hand anywhere My cancellation is still not done and is taking more time Don't make any transactions or do business with this company - they are only out to fleece their users and customers...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - complete cheating

User
 Murali Krishna Vemuri on Aug 12, 2014
My name is Murali and my order on pepperfry.com is 300448901. If there is any working brain or a computer at this rotten shit*le outfit, you can look up the history of the order number. I placed the order for a relaxing & folding chair, as in this picture: http://www.pepperfry.com/olida-relaxing-foldable-chair-1041302.html?pos=11:1 as anybody with a working brain would agree, this is a simple wooden equipment, and does not need more than a week to make. However, for an order placed on 15-July-2014, the website claimed the shipment will happen on 9-Aug-2014, more than 3 weeks. I still...
Complaint comments Read comments Complaint category Furniture

Pepperfry - whole team is creating a mess only

User
 confor9980 on Aug 12, 2014
Hi, I placed an order on 14th July 2014 on peppefry.com (an online store, good for furniture). I booked the furniture on 8472 rs on credit card EMI scheme . The order was to shipped on 22nd July at Delhi but it din 't happen. I tried to contact my account manager NIshkaam several times on the given number in my mail, unfortunately he never respind my call. After 30 th july I got to know that Nishkaam is not there to serve me for my order enquiry, somebody told me on phone n send me a mail that Arnold will be my account manager n he will be always available to help me ragarding my...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Item not delivered even after 44 days...!!!! No refund too.....

User
 aksharakrishnan on Aug 11, 2014
I have placed an order 300431414 in Pepperfry on 29/06/2014 for Housefull Lexus Storage Cabinet in Black Oak Finish. The expected date of delivery was 15/07/2014. But I did not even hear from them till 24/07/2014. So I called their customer service and inquired about it. They told me that they have registered a complaint in favour of me. Then again complete silence from their part till 01/08/2014. Then again I called their customer service and they told me that the item is in their Bangalore warehouse and they need form 16 and my id proof to deliver it. They did not conveyed that message till I...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Product not yet delivered more than 10 days

User
 Muthu Vasagan on Aug 8, 2014
this is muthuvasagan, recently i bought LPG Gas Cylinder trolley with 4 lockable wheelsstainless steel Qualitythis is my order number #300461087 and u gave me the Shipping tracking detailsi checked with AWB No EH586526700IN . in the tracking page i got NO RECORD FOUND response. please let me know when it will be delivered to my address. i send lot of mails to customercare not yet get any response from pepperfry team. this is my contact number :9842777788...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry.com - Supplying wood pieces instead of furniture

User
 skbanerjee on Jul 31, 2014
Dear Sirs,

I ordered for a Shelly book self to PEPPERFRY.COM, Plot No.6, Udaynagar, Jodhpur: 342001but received a box loose pieces of wood. My order # is 300425509

They displayed the complete book shelf on website but now refuse to send fitter to assemble these pieces.

I can't find any fitter here.

Big Bazaar and Home Town always send their fitter to assemble the furniture.

Let them do their job quickly.


S.K.Banerjee, Kolkata...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Pathetic delivery and careless customer care

User
 Nagmani007 on Jul 10, 2014
They Never dispatch items on committed date and the customer care will try to teach new mathematics. I ordered 2 items from pepperfry(300428810 and 300428599), The delivery time was 3-5 days from the day of shipment. Still haven’t received my order, it’s been more than 10 working days. They have a tie up with Safe express to deliver stuff. Safe express has horrible reputation in delivering package on time. Really tired of chasing Pepperfry Customer care and the Courier company Safexpress. Horrible shopping experience ever. Pepperfry Customer care will only listen to your complain but...
Complaint comments Read comments Complaint category Home & Garden

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