Pepperfry Logo

Pepperfry Customer Care

Pepperfry.com

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Phone:1-800-2097379 [Toll Free Number]
 +91 22 6141 7379
 
Go to Pepperfry:    Twitter  Facebook  Google+  Youtube

Pepperfry Complaints & Reviews

Pepperfry - Pepperfry - a fraud online company

User
 richajian1989 on Apr 1, 2015
I have ordered Rinnovare floor cleaning MOP from pepperfry on 17th March'15. Order Number: 300894841. After I received the product I have immediately called customer care and informed that the product I have received seems to be used one. I have also not received the product in its original cartridge. To this first they replied that It comes under moneyback guarantee and they will refund the amount after reverse pick up. After that I was asked to put complain online on pepperfry site, to which they replied that they cannot refund money and on again calling customer care, they said its branded...
Complaint comments Read comments Complaint category Other

Pepperfry - No refund and nobody to contact except on call centre

User
 amitag20@gmail.com on Mar 29, 2015
My order no is 300880121. I had to return the almirah i ordered. Its almost 20 days. Everytime i call on their customer care number i get a reply we have note down your request. Our team will call you but nobody calls. When i ask for senior team number nobody shares it. They say that you would get a call...but there is no call. I spoke to Mozi .. ...no reply is there. It is the way to handle customer. It means we shouldnot do online shooping......
Complaint comments Read comments Complaint category Furniture

Pepperfry - Complaint ID - 00774509

User
 Prabhs on Mar 25, 2015
This is in reference to my recent purchase of a bed from Pepper fry website. Details of purchase# LexuQueen Size Box Storage Bed by Space wood SKU: FN1058979-P-WH4374, QTY: 1, Cost - Rs 16500/- The bed arrived, however the quality of the material being used is very low, its not even MDF but worse than that, the price paid against the furniture is very high compared to the quality being offered. I requested for the assembly and carpenter did arrive to assemble the product, due to the quality of product, I advised him to pack it back as it arrived (pictures attached for reference). Post...
Complaint comments Read comments Complaint category Furniture

Pepperfry - Return policy is worst

User
 DivyaBS on Mar 23, 2015
I bought a pedestal fan, Morphy richards from pepper fry. And upon opening the parcel we see the fan is broken. I contacted the customer care and I was told to send the courier back to their Delhi office, and I must incur the courier charge. Upon pressing, I was told I will be given Rs 500 and I will have to bear the extra charge. This is their return policy. The fan costed me 3k and the courier charge estimate was 1.8k. Is this the return policy pepper fry claims?...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Defective product after aq long wait time

User
 ksabhijay on Mar 23, 2015
Abhijay KS #1259, First floor 21'st C main 11th Cross HSR layout sector 1 I want to share my agony of ordering a double cot with online retailer pepperfry.com. After going through the TV advertisement and talking to customer care I decided to purchase double cot Order NO#300878065 on 9th March 2015. Invoice number# PPPL/MH/2014-15/0068091. After waiting till 20th March 2015 the item was finally delivered. To receive the shipment the wasted my leave on a working day. The delivery man asked for tips as against claimed by pepperfry advertisement as well. I ordered for assembly on 23rd March...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Poor quality

User
 M.Britto on Mar 22, 2015
I ordered one tree and moon wall art painting at a cost of Rs999/ from pepperfry vide Order No 300876421 in March 2015 thinking that it is of good quality but what I got was sone sub std product not worth for RS999/ . Its cost will not be more than Rs150-100. When I raised the issue they did not bother and refused to take back/ refund the money. I ask all consumer to be careful with this store before buying...
Complaint comments Read comments [1] Complaint category Online Shopping

Pepperfry - Not refunding money for Damaged Product order number 300864743

User
 Uttam Barik on Mar 21, 2015
I ordered a chair, ordered number 300864743, received a damage product, on the same day raised complain. After that i am keep on following up with them every day on call, every time they say concern team will call you for the resolution but never received any call from them, when i asked for money customer care representative put me on hold for 10 mins. i need my money back, feel like cheated, please help how can i get my money back, i swear i will never by any product from pepperfy nor advice any one to buy. They very unprofessional organization, issue may happen, but their response is very much...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - Not taking back the product back and neither refunding the money for my other cancelled order

User
 grover_sandeep on Mar 18, 2015
From past 3 weeks, these people are not able to solve a simple request. I am not getting solution for my two problems which i have told them so many times. 1. They have cancelled one order of me with order id 300865052, for which they are not willing to initiate the refund. everytime i call them they just escalate the matter. But nobody is helping and returning my amount. 2. I have requested a return of one of my order with order id 300859232, but still no body calls me to take the product back. There policy says 30 days money back, no question asked. But still no update on that. Everytime...
Complaint comments Read comments Complaint category Furniture

Pepperfry.com - issues with reverse pick up

User
 priyanka424 on Mar 18, 2015
I received the order of a wooden sofa on 10th Feb and the same day requested for its return . I got my money back in account but it is over a month now no one has come to pick this one item even after my regular follow ups . Every time the assurances are given and they sound so convincing but to no avail. I am fed up now and completely clueless what to do with this piece of furniture . What if i move to another city or unavailable for number of months . It is a hassle for me ....
Complaint comments Read comments Complaint category Furniture

Pepperfry - damaged product received

User
 rohit gambhir on Mar 16, 2015
we had ordered two pieces of furniture through pepperfry - order no. 208933812 on 5th march. Whereas one of the order was received within a few days in perfect condition, we have received the 2nd piece today in damaged condition - that cannot be uses. I request replacement at the earliest and an acknowledge of this complaint and the date by which this will be replaced. We can be reached on rohit.gambhir@oberoihotels.com or chefgambhir@gmail.com. You can call us on 9650494125 or 9911888357....
Complaint comments Read comments Complaint category Furniture

Pepperfry - Delivery Harrasment [Resolved]

User
 Lakhvinder Singh on Feb 22, 2015
Sir, I am an NRI based in Singapore. I had ordered many items from Pepperfry and those are supposed to be delivered to my doorstep (PIN 144106). Pepperfry states that they will do a door step delviery to my house in at PIN 144106. But Safexpress guys on 3 different occasions refused to deliver the items to our house. In two instances my cousin had to go and collect the items from Adampur (144103) 15 kms away. The third time my mother had to pay Rs 300 plus to the courier guy so that he can come and deliver the items. My mother is old and cannot go to collect items on her own. I then called Pepperfry...
Complaint comments Read comments [1] Complaint category Movement & Delivery

Pepperfry - I have neither received my product nor got it cancelled since 1.5 months

User
 kavitaprem on Feb 16, 2015
i had placed an order on 01.01.2015. Order ID is 300750145 and product is FN1234543-Z-WH5046 (Three Layer Adjustable Shelf Display Unit in Oak-Grey Finish by Mintwud. I had first called to make ensure delivery by 22.01.2015 as i had to go out of station on 23.01.2015. But, I dint receive my product. Afterwards, I had called for Order Cancellation on 23.01.2015. Till now, I had called at least 10-12 times just to track what happened to my request for order cancellation. But of no use as I am not getting any information regarding this. This is the worst online product site for tackling customers'...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - Product not delivered after payment [Resolved]

User
 mohanvel on Feb 11, 2015
We have placed two orders & the order No 1 -300795496 & Order No 2 - 300792459, The product is suppose to be delivered before 1 of feb & as of now not delivered & i have called yen no of times to call center & they are not able to resolve & i tried complaining in their website its of no use. for both the orders i have spent approx Rs.9000/- & also i calling their call centers on regular basis. The order is for Book self & shoe rack....
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - A week past the due date and have not received my product

User
 Sharanya Iyer on Feb 9, 2015
I had given an order for a Hunibuny Executive Chair and had also done an online payment for the same, but have not received the product yet, it has been two weeks and has not reached my place. The money has been paid and I really need the product as soon as possible. Please do take a step immediately !...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - 2 issues pending with order #300427937 for over 6 months now

User
 B Gopi on Feb 7, 2015
Previous Complaint - Your query has been successfully received by Pepperfry.com: [00645178] Below is the content of the complaint, but unanswered Fw: Three problems and no reply for even one (EC-236221) (EC-236572) (EC-237018) (EC-238047) (EC-240062) (EC-242152) (EC-242708) (EC-243404) (EC-243541) (EC-244591) (EC-244880) (EC-245106) (EC-245485) (EC-245697) (KAT-18616) There is long chain running for over 3 months approximately but there has been no resolution about 2 products from the same order # 300427937. Notice below the Subject of the mails that was sent last by me, it has number...
Complaint comments Read comments [1] Complaint category Home & Garden

Pepperfry - Chair has not been delivered yet----- ORDER #300694461 [Resolved]

User
 PreetiPallavi on Jan 8, 2015
I had ordered Storm Luxury Chair(Set of 2). I have been delivered only one chair till now. I have been following with the customer care for the past 15 days and their only response I get " I would like to inform you that our team is working on it." How many days would they need to deliver one chair ?????????????? This is ridicculus and very bad customer service....
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Cheating with money! Fraud. [Resolved]

User
 Deepika Damodharan on Dec 23, 2014
There was a GoSF offer and i had ordered a bean bag . Order number 300703274. Got it for discount. It has been 15 days and they did not deliver. I paid for it before 15 days. I did not get a bean bag and waited 15 days since i thought thheyll deliver. They didnt. They sent a mail saying it will be delayed on 17th. I still waited. Today they send a mail that it has been cancelled by them. Who the hell are they to cancel it. They are misusing my funds for 15 days without proper communication and refunding after 15 days. Saying it is out of stock! Now i cant get GOSF back nor can i get the value...
Complaint comments Read comments Complaint category Online Shopping

Pepperfry - Fake Orders in GOSF [Resolved]

User
 Aadhis on Dec 22, 2014
I've placed an Order #: 300700099 on good discount on a side table. I think it is a fake order and fake tracking id numbers provided. The tracking history shows it was attempted multiple delivery to my address- how funny. Do not know whose door he was knocking and neither got a call from the courier guys. Now the shipment has been returned stating unable to reach me. I do not live in Antartica that I cannot be reached. Same behaviour I've seen with the Snapdeal when especially you have ordered with good discounts, they disguise as if they call back the product after some failed delivery. Sounds...
Complaint comments Read comments [1] Complaint category Furniture

Pepperfry - order not been delivered since 2 weeks against 2 days due delivery stated [Resolved]

User
 deepak.anisha on Dec 21, 2014
We had order a set of Padmini juicer on the 8th of Dec and it was mentioned to be delivered on the 11th. Ofcourse it never came and the tracking code was invalid..upon calling the customer care .. after the 5th call they realized it was an invalid code ( wonder why they didn't realize during prevous 4 calls). 5 days ago I received a mail saying thr goods would be delivered within 48 hrs and just on that morning I received a msg from red express I would receive the product on that day itself . Then 2 days ago some girl from pepperfry called asking if we've received the product. Based on the tracking...
Complaint comments Read comments Complaint category Appliances

Pepperfry - Complaint against Wall shelves [Resolved]

User
 richiii on Dec 18, 2014
I ordered wooden wall shelves from Pepperfry Few days back. First the color I selected was totally different to what I ordered. I found that wooden shelves to be broken from different sides, the wood is of pathetic quality, the shelves are not completely painted and it has rough patches. The main issues is the pits made for the nails to hang on the mall does not make it hang properly or completely to the wall. It always falls downwards. Awful experience with them. Then I raised this complain twice to consumer help line members .they always assure me that they would get back to me and refund the...
Complaint comments Read comments Complaint category Furniture

Share this page with others

  
  

Recently Discussed

2 days ago
Pepperfry
No refund and nobody to contact except on call centre
7 days ago
Pepperfry
Not taking back the product back and neither refunding the money for my other cancelled order
7 days ago
Pepperfry
Complaint ID - 00774509
7 days ago
Pepperfry
damaged product received
7 days ago
Pepperfry.com
issues with reverse pick up